New hires work 830-530, eventually you could move to 7-4. Meet with a manager as a team once every 2 weeks. Never see the manager besides that, no calls from manager, occasional email. Manager is fairly hands off, to a fault. Plenty of work to do to smooth out the IT policies as they related to service desk and the work flows, incidents, tasks we deal with. Progress is being made but there is a lot to do and it moves slow.
Work place culture is okay, probably a lot better if you're in engineer (engineering firm). Hardest part of the job is the job itself being on service desk. The most enjoyable part of the job is going home and getting the check.
working til 530, fighting rush hour both ways