Depends what team you are on.......
I used to think this was an okay job until everyone quit for a competitor. They lost so many people, and then we had the blind leading the blind. They came in with all these promises, but nothing was actually being addressed. The training is good on some teams, but others new people are required to train new people. Favoritism is strong. Some people get to flex or work from home while others are expected to come in early and stay late. I was underpaid for the work that I did, and the knowledge that I had. New people are coming in make more than people who have been there over the years. The CEO is not very friendly. He visits once a year, and we all have to change our processes and how we act. I didn't feel comfortable expressing my concerns to anyone in the company. I can see why so many people left. Other competitors are paying more and not requiring employees to work way more than 40 hours a week. They also have better training and technology. If you are an older employee, they will use you until the newer and younger talent comes in. Be careful before considering working here. Since so many people left, you will get thrown into training without the support that is needed. Then if you mess up, its your fault. HR should probably pay a visit to see why the turnover is so high.
The people before everyone left, Pays the bills, Can use an early departure or late arrival for appointments, Maternity Leave (we just got this in 2019), Vacation increased in 2019, P & C license reimbursed
Micromanagement, Favortism, Ceo, Agents are not respectiful, and we are expected to cater them no matter what, No work life balance, Lack of communication from the company.