Benefits Administrator (Former Employee) – Greenwood Village, CO – July 18, 2018
Participant services is understaffed, under recognized, directionless and unsupported by upper management. No opportunities for advancement beyond vague hints at future participant services managerial positions being offered at a later date. Awards programs are adopted and abandoned before payouts occur. Short or no notice for mandatory overtime due to poorly managed and short staffed department.
Work load, work-life balance, respect within company from executives
If you want zero work-life balance, this is the place for you.
Client Operations Lead (Current Employee) – Greenwood Village, CO – July 22, 2018
This is a terrible place to work. The company spews empathy, employees are valued, etc. In practice, it is ALL about the client. Whatever the client wants, we will do, no matter how much time, effort or ridiculous it is. The sales team way over-promises what the awful systems can do, then the client teams and the PS team take the heat from the client when it doesn't work. Getting anything done takes so much time and effort and levels, that it is very inefficient. Also, every employee has to track every minute of their time during the day, utilizing a timed system, and more time is spent on tracking time then doing the work. On the job training is a joke - you are thrown in without a life vest. On the "slow season" employees work 10-14 hours/day. Much much more from October - March.
Participant Service Representative (Current Employee) – Greenwood Village, CO – July 18, 2018
When you first start this place is awesome, then after 3 months you find out that this place is a Frat house with a call center. There is cliques upon cliques and if you are not "in" with the right people then you are treated like a peasant. There are no growth opportunities available for hard work or loyalty, instead they offer positions to people who they hang out with. Memebers of management show up when they want, leave when they want are are never available to answer a question or be available for feedback. In almost 2 years I have never had a performance review nor a raise. There is no time off allowed as everything is always "Blacked out".
The lunch that is provided is good but by the time most of the call center people get to it there is scraps. The left overs because the majority of the non call center people have already ate. The company events and monthly meetings are geared only to those on the client side and the call center does not have opportunities to attend or provide feedback.
If your ideal job is free string cheese while you are treated like you only exist to answer then phone and you are not a person, then this is the best job for you. If you have aspirations to be more than just a phone rep move on.
Free Food, relaxed atmosphere.
Always changing schedule, No access to schedule time off, No career advancement opportunites, little to no feedback from management, disengaged company structure.
Systems Analyst (Former Employee) – West Des Moines, IA – June 12, 2018
I worked there when I was in my 20's, before I was married with kids. It was the perfect time to be there. They expect you to work at least 60 hours per week. A lot of people were regularly working weekends or late into the night. When you're young it's great to be there learning and improving yourself and building your resume, AND if you don't need a life outside work then this is the place for you.
If you want to have a date night with your spouse, or be involved in your kids activities it's impossible to work there. Work/life balance is non-existent. Work is your life at Businessolver.
With that all said, the people are great. It has an energy running through the office at all times. You can feel that everyone is in a hurry, but everyone was also very understanding and helpful. Everyone was in the fire together. They have some very good leaders and motivators, and at times you feel like you're "drinking the kool-aid."
A typical day starts with a stand-up, and then you basically try and hold on til it's over.
Great people, great culture, free food and drinks
Stressful situations, long hours, no work/life balance
Sales Consultant (Former Employee) – West Des Moines, IA – May 30, 2018
The company founders only care for themselves and the occasional opportunity they find to act like they care for others.
Current example is with an employee with cancer. They treated said employee like dog dung, but once she was destined to die, her family became the most important vision. Too late, take care of you employees 100% of the time not when you get to look good.
Client Operations Lead (Current Employee) – Des Moines, IA – January 20, 2018
You will work tirelessly. There aren't any salary increases. The workload is unbearable. Management does not listen to employees. There are positions that exist but the employees in those positions are overpaid and don't contribute anything.
HR Generalist (Former Employee) – Denver, CO – December 11, 2017
Very cliquey environment. If you get in with management your are good if not don't expect to move up. Policies constantly change and typically with little notice in regards to attendance and write ups. Participant services alothough the back bone of the company does not get treated like it.
Client Operations Lead (Current Employee) – West Des Moines, IA – September 18, 2017
I'm a client operations lead with Businessolver. I have 25 clients that I manage, compared to most other COL's they only have between 8-12 clients. I work 50+ hours (during our slow season) 60+ during our busy season. No work life balance. Constant changing of clients. Not happy.
System Relationship Manager (Former Employee) – Des Moines, IA – August 16, 2017
It is a fun place to work with really great people. The only downside was no work/life balance. Many wouldn't leave the office until 10 or 11 at night most nights. Others with kids would take their work home and be up well past midnight. If you don't mind putting in the extra hours but would love to work with some awesome individuals with extreme perks, this is the place for you.
Participant Services Representative (Former Employee) – West Des Moines, IA – May 19, 2017
The company culture is great. My coworkers were great as well. My personal goals and the company's goals did not align. Our mission was to delight our member and grow our business but as I found out, that was not everyone's goal. Some are just there to get a paycheck.
fun place to work, management is a bit disconnected
System Relationship Manager (Former Employee) – West Des Moines, IA – April 21, 2017
Businessolver is a fun place to work, management is a bit disconnected but overall not a bad place. I think that as the company develops and continues to grow that the company will continue to get stronger and better.
Client Services Intern (Former Employee) – West Des Moines, IA – April 19, 2017
Businessolver is a fast-paced, chaotic environment. If you're on a team that is super busy, you won't get any work because everyone is too busy to help you. Most of the time I sat on LinkedIn reading business articles because I had no work to do, despite reaching out to my team and asking for work.
Client Executive (Current Employee) – West Des Moines, IA – October 5, 2016
Pros are a great staff with brains and moral support, perks are nice such as food trucks and meals. Great system that is instantly testable.
Cons include severe staffing issues, BSC simply does not have a staffing model that is capable of keeping up with the unique needs of the clients.
Chaotic, leadership constantly shifts, high turnover leads to brain drain and inexperienced employees. Long hours, hope you don't like to make plans with family and friends in advance, because you'll break them.
No sick pay, low PTO compared to market, no work life balance