Due to the huge growth of machine sales we have seen over the last 5-7 years there is a huge demand for service!
So I am making decisions on how to address customers on an hourly bases depending on the extent of the service request & the nature of those requests.
For example customers with down machines take precedence for scheduling.
Answered - East Region service manager (Current Employee) - Elgin, IL
Answered - Senior Field Service Engineer/Hotline support (Former Employee) - Elgin, IL