Will leave you morally bankrupt.
Data Tech Cox Communications (Former Employee) – Twin Falls, ID – August 6, 2019
Your direct supervisors do the best they can with the tools they're given.The 4 week training is a complete waste of resources, time, and will come to little value to you once you hit the floor. They will feed you a narrative that the job is very fun, easy, and hassle free. It's non stop customer service, so don't be naive. That isn't really my issue with them though.
I love some of the people I met. Even the trainers are the best, and if you're willing to learn, they're willing to work with you. The problem is how the floor is run, the every day chaos, incredibly high turn over, and you will get some belligerent callers who will make you feel like an idiot. But those would be much easier to shake off if you were set up to achieve their expectations of you. So it is what it is. It's a job. Take it or leave it. Good luck everyone.