From Enjoyable to Stressful
Associate (Current Employee) – Kings Mountain, NC – January 22, 2018
I have worked at C3i Solutions (formerly Telerx Marketing, Inc.) for more than six years. My first two years were very productive and enjoyable. However, the last four years have been very stressful due to the change in ownership, the lack of support from senior management, and the salary. In my 6 years, I have had four vice presidents to come and go. During my third year with the company, we merged with C3i Solutions, and I watched the leadership abandon ship, leaving the associates and lower-level management with little to no support. Trying to get the resources you need to do your job or making an appointment with HR is like pulling teeth. Lastly, the company pays below industry standards. Up until the end of 2017, the starting hourly wage was $8.50. Account Supervisors make less than $40,000 annually. The average salary for a contact/call center of this size is about $45,000 or more annually. Several managers have Bachelors or Masters degrees but do not have a salary to match their education nor their experience. I would not recommend this company for anyone who has years of experience. This company is better suited for someone new to the workforce and wants to get entry-level experience.
Low Pay, Lack of Leadership Support