organized place to work fun place to work I liked the outdoor areas to get awy
Customer Service Associate (Former Employee) – Draper, UT – April 19, 2018
Managers help their agents learn the information to improve their work and knowledge of the system and enjoy the atmosphere, the company provides a gym and volleyball for breaks, also a good selection in the vending machines
Standard call center with less than average supervisors.
Technical Support (AVG AntiVirus Project) (Former Employee) – Draper, UT – March 22, 2018
CSS is your basic call center. However, only had one likable supervisor. There's a culture that involves not really caring about any sort of improvements and ignoring any sort of requests will hopefully make them disappear.
Was receiving the responsibilities and work load of a team lead within 2 months of employment without any additional compensation. Was then passed over for team lead positions when available but expected to keep same workload.
Technical Support Agent (Current Employee) – Draper, UT – February 24, 2018
Be prepared to take back to back calls and if you are best friends with the management you will have no room to advance. They use to have a pool table and ping pong but when they moved, they didn't bring them back.
A fine company to work for, but don't expect the best pay
Technical Support Representative (Current Employee) – Draper, UT – January 3, 2018
Company is decent and has moderate benefits, Shared Team Supervisor is a class act, rest of management is blah, Pay is definitely lower than it should be, Flexible hours, Nice coworkers and friendly atmosphere overall, Fairly laid back environment, as long as you take your calls you're good to go, Evening and night shifts are very relaxed, not too many calls come in, If you're in school, or just like having downtime, evening/night shifts are great for that, No opportunity for real advancement, you can get moved to another department for a little bit more pay, but overall you're not going to become a supervisor or manager very easily.
flexible hours, nice coworkers, pool table
low pay, stressful peak time hours, certain projects are garbage (TRE)
Project Manager / Sr Consultant (Current Employee) – Frisco, TX – December 18, 2017
I work from home for last 4 years. Learning is self dependent. No salary hikes. workplace culture is professional. management does bare minimum. get PTO hours but not enough. learned managing multiple clients .
Bilingual Customer Service Representative (Former Employee) – Draper, UT – November 30, 2017
- A typical here at CSS Corp in my position of a Bilingual Customer Service Representative was taking incoming calls about denials on customer's returns in various stores. - I learned to have good people skills even when they were frustrated with me - Fixed work schedules may have been asked to have stayed past shift end (very rare) - Very lenient with dress code and activities done at desk, was able to talk to coworkers - Fixed hours for most part and keeping professional in dealings with angry customers - Coworkers were down-to-earth and great!
Had little downtime to do homework, crossword puzzles, etc.
Bilingual Customer service representative (Current Employee) – Draper, UT – November 14, 2017
CSS Corp is a really great workplace the environment is friendly and relaxed. The Team leads and supervisors are friendly and available to talk to most of the time especially if you send them an email. The work hours vary on what project you go to. some projects are more competitive than others and its mostly all technical support. They train you accordingly. the work environment is great and the break room and pool room is fantastic. The work schedule and break schedules also vary on the project. some projects have steady schedules other do not. some lunches are 30 mins, and some are one hour. If you are a college student they are pretty good at working with your school schedule and there are a lot of times where there is down time to do homework but that also varies on the project because some of them have back to back calls.