Questions and Answers about CVS Health Retail

Here's what people have asked and answered about working for and interviewing at CVS Health Retail.

View all 46 questions about CVS Health Retail

What advice would you give the CEO of CVS Health Retail about how to improve it?

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12 answers

Give the stores more hours!!! Both pharmacy and front store are so terribly understaffed.
If you want the metrics met, Cvs has many awesome employees that are willing to go in day after day and give it their all- but we need to have enough staff to accomplish ‘helping people on their path to better health’ and we can’t do that being stretched so thin! That’s a BIG part of why existing employees burn out and leave, or stay but are so unhappy.
And please, for the public’s safety start giving pharmacists a lunch. 30 minuets a day for them to eat, use the bathroom, and recharge themselves- treat them as you’d want to be treated being responsible for everything going on in the pharmacy during their shift!!

Answered

3
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Starting with district managers and continuing up through and including the CEO, require the following for continued employment::
Every 2 - 3 years, each of the these corporate employees must spend 6 weeks working at store level. And not as some royalty in a tower. They must work on the sales floor. Maybe then, they would have a better understanding of the challenges store level employees face every single shift.

Answered - Night Shift Supervisor (Former Employee) - Scottsdale, AZ

3
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Come work in a pharmacy for a week and see the reality of a pharmacy job. Hours were cut in my store in NC and now we do NOT have enough employees to give customers the customer service they deserve. I want to give the customer the right prescription not just do it right now. Safety matters and so does lives.

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5
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Start by having a better training program. Staff stores adequately.!! ALL members of management should treat employees with respect and show appreciation, especially when they work their butts off. Employees need to be treated like real people that actually have lives outside of CVS, we all do have families.!Everyday there are challenges we face like not enough employees, extremely rude customers, insurance companies, ALL the different areas in workflow, and of course not to mention the endless phone calls.

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5
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I know the ceo of Cvs health doesnt care about any of how the stores are doing which is why the stores are being ran they way they are in the first place. But if I’m going to add anything it would be to just agree to the 500+ people on here who been saying the same things over and over in regards to respecting the staff and treating employees like they are actual people and not second class citizens.

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4
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Treat your employees with respect. Don’t interrogate them over every little thing you think they did wrong. Pay them what they deserve for the job title they have.

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3
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Respect all employees

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3
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Respect your staff.

Don't treat us lIke shop lifters by doing bag checks everytime we leave the store.

Robbery happened at the store I worked and upper mgmt didn't do anything to prevent that from happening again. Make us feel safe when we're at work. For God's sake we're human beings too not just the customers.

Don't defend a customer that verbally abusing your employee. To make it even worse issuing gift cards.

Pay us a decent amount of money so you don't have such a high turn over rate.

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8
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Stop being “cheap”. We need HOURSSSSS! If we had more hours to use, we wouldn’t be drowning or stressed when it came to power hours. Care about your employees more. Everything is so customer basic, but in reality you’re saying “Screw the employee”.

Answered

14
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Respect your employees more and you might just get trust worthy responsible employees in return.

Answered - Cashier/Customer Service (Former Employee) - Vermont

10
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