Questions and Answers about CVS Health Retail

Here's what people have asked and answered about working for and interviewing at CVS Health Retail.

View all 56 questions about CVS Health Retail

What advice would you give the CEO of CVS Health Retail about how to improve it?

Asked

Help job seekers learn about the company by being objective and to the point.
Your answer will be posted publicly. Please don't submit any personal information. Guidelines

18 answers

Take time out for your employees, get to know them and visit your stores. Talk to them in person. Read their reviews listen and respond to their inquires. Visit them and this will help you make better corporate decisions. Most important thing is too remember that there is no company without them. Also incentives should be given.

Answered

Report answer

The employees are giving these reviews fir a reason. Please take the time to listen and react to make it a happy place which lives up to its motto.

Answered

Report answer

I would let them know what to stock up with for product.

Answered

Report answer

Management up to and including CEO need to work one week in the pharmacy to see how it really is.

Answered

1
Report answer

Care about staff and not just how much money you or the company can make. You say you care about customers, in fact you stress that in training. If you don't treat employees with equal respect, they will not treat customers well. Respecting employees, thanking them for coming in and thanking them for working when they leave for the day goes as long way. It is as requirement for Disney management to do so. That is one reason they keep a happy staff with a low turnover.

Answered

1
1
Report answer

Care more about your employees and the service they render to customers/patients. The metrics are not the best way to analyze what happens in the store in all cases, scrap WECARE metrics! Metrics are great for analyses in a perfect environment, situations in the pharmacy are not even close to perfection, very very dynamic.
There are a lot of uncontrollable factors that the Pharmacist/Pharmacy Managers/store managers are held accountable for, stop this.
Stop advertising retail/community pharmacy like any other grocery store, it is not. Buying a prescribed medication is not the same as buying candy off the shelve.

Answered

4
Report answer

Give the stores more hours!!! Both pharmacy and front store are so terribly understaffed.
If you want the metrics met, Cvs has many awesome employees that are willing to go in day after day and give it their all- but we need to have enough staff to accomplish ‘helping people on their path to better health’ and we can’t do that being stretched so thin! That’s a BIG part of why existing employees burn out and leave, or stay but are so unhappy.
And please, for the public’s safety start giving pharmacists a lunch. 30 minuets a day for them to eat, use the bathroom, and recharge themselves- treat them as you’d want to be treated being responsible for everything going on in the pharmacy during their shift!!

Answered

11
Report answer

Starting with district managers and continuing up through and including the CEO, require the following for continued employment::
Every 2 - 3 years, each of the these corporate employees must spend 6 weeks working at store level. And not as some royalty in a tower. They must work on the sales floor. Maybe then, they would have a better understanding of the challenges store level employees face every single shift.

Answered - Night Shift Supervisor (Former Employee) - Scottsdale, AZ

9
1
Report answer

Come work in a pharmacy for a week and see the reality of a pharmacy job. Hours were cut in my store in NC and now we do NOT have enough employees to give customers the customer service they deserve. I want to give the customer the right prescription not just do it right now. Safety matters and so does lives.

Answered

9
Report answer

Start by having a better training program. Staff stores adequately.!! ALL members of management should treat employees with respect and show appreciation, especially when they work their butts off. Employees need to be treated like real people that actually have lives outside of CVS, we all do have families.!Everyday there are challenges we face like not enough employees, extremely rude customers, insurance companies, ALL the different areas in workflow, and of course not to mention the endless phone calls.

Answered

8
Report answer