5 Core Values: Pigheadedness, Fragmentation, Selfish Ambition, Favoritism, and Deception
Pharmacy Service Representative (Former Employee) – Monroeville, PA – September 20, 2018
I have never worked at a place where diligence and excellence are more unappreciated. If you are good at "working the system" and manipulating people, you will probably do well for yourself here at the expense of your co-workers. If you are Innovative, Collaborative, Caring, Accountable, and committed to your Integrity, you will get trampled on. The "Core Values" that CVS Specialty Monroeville management parrots lip-service to are a joke; the exact opposite of what I experienced here. If you are the type of person who gives 100% in everything you do, you will be chewed up and spit out.
The PSRs who are the face of the company are not valued here, which is why they have such a terrible retention rate. My training class started with over 20 trainees and there are now 3 people left from that class. Two of those 3 left for another department at the pharmacy because the PSRs are so poorly treated there. The third was promoted to a PSR division where you are not pushed with unreasonable metrics, which are numbers that reflect how quickly you can get customers off the phone and cover your footprints. Nevermind how many customer issues you successfully resolved or how much ACTUAL work you accomplished.