Some areas super stressed out and understaffed.
Clerical (Former Employee) – Winfield, IL – October 31, 2016
Work the usual 40 hours week, but they "encourage" overtime, actually encourage it so much and use this as the main solution to under staffing problems,at least in some areas. In the Medical Records Dept., way too much work for the 6 or so people who work in ROI, who are all temps, who are trying hard to process ROI requests, which are overwhelming them in number. Upper management treats temps literally like "stepchildren", no eye contact or acknowledgement of how hard they are working. It is in crisis mode there but no one higher up even has a CLUE, nor do they seem to care, as they handed the ROI Dept to a company that only used to do shredding, and who has never done ROI before. The release of medical records is an important thing, needs to be taken seriously with rules to be adhered to, and patients and families need their medical records in a certain time frame to continue care and treatment of medical conditions, etc. The situation is\ super unorganized and spiraling out of control..If the public only knew....for shame..