Good pay and benefits, very catty and petty atmosphere
Email Customer Service Representative (Former Employee) – St. Louis, MO – April 24, 2019
The job was pretty nice and the pay and benefits were nice as well. There were plenty of fun events organized by either the company and/or the management for my department. I worked in the Consumer Care department in the call center. Since it is technically a retail job, it was very stressful during the holidays and back to school seasons with longer shifts, mandatory overtime and volunteered overtime with many many back to back calls.
My biggest complaint would be the atmosphere of the call center and the management. There can be a high turnover rate in the call center, but many people do get promoted from other departments as well. But with every new class for phone reps, it seems like the training was less effective as each new class was put on the phones.
It was very cliquey and catty in the call center and the managers would sometimes be the source of the drama and some employees that needed more attention sometimes fell by the wayside because of that. There is a lot of favoritism from management as well and sometimes people are not held accountable for their actions.
activities and discounts, benefits