Caleres Inc. Employee Reviews

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2.0
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Baboons at work
Clerk (Current Employee) –  Chino, CAJune 5, 2019
Not the best place to work. If u like to be micromanaged and being harassed this place is for you. HR does nothing to help employees. They offer temps a full time position then tell them that they won't hire them because there's nothing open.
Pros
Easy work
Cons
Managers and supervisors don't know how to do their job.
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1.0
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Good co-workers horrible management
Material Handler (Former Employee) –  Chino, CAJune 3, 2019
Not a good long term job management sucks and dont know nothing on how to run the job pay sucks for how much the company makes there greedy and only think about themselves and dont care about there employees
Pros
No pros here
Cons
They lie about everything they say never keep there word
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4.0
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Reasonable pay, great benefits, good management
CUSTOMER SERVICE ANALYST (Former Employee) –  St. Louis, MOMay 29, 2019
Worked here for nearly six years. Generally excellent management; fair and reasonable. Customer service work is tough but great teammates made a huge difference. Pay was fair and the benefits were great.

Caleres is a good corporate citizen striving for excellence in a very competitive global footwear market. I think it’s a great company to work for.
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3.0
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Easy for retail
Store Manager (Current Employee) –  New JerseyMay 29, 2019
Company has changed from Brown Shoe to Caleres. With its name change, came a lot of other changes. It is hard to move past a Store Manager position. It is a relatively easy retail job once you become familiar with the day to day processes. Payroll doesn’t allow time to train nor provide excellent customer service. I think it’s hard to be a new employee.
Pros
Pay, benefits
Cons
Payroll, career growth
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3.0
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Good pay and benefits, very catty and petty atmosphere
Email Customer Service Representative (Former Employee) –  St. Louis, MOApril 24, 2019
The job was pretty nice and the pay and benefits were nice as well. There were plenty of fun events organized by either the company and/or the management for my department. I worked in the Consumer Care department in the call center. Since it is technically a retail job, it was very stressful during the holidays and back to school seasons with longer shifts, mandatory overtime and volunteered overtime with many many back to back calls.

My biggest complaint would be the atmosphere of the call center and the management. There can be a high turnover rate in the call center, but many people do get promoted from other departments as well. But with every new class for phone reps, it seems like the training was less effective as each new class was put on the phones.

It was very cliquey and catty in the call center and the managers would sometimes be the source of the drama and some employees that needed more attention sometimes fell by the wayside because of that. There is a lot of favoritism from management as well and sometimes people are not held accountable for their actions.
Pros
activities and discounts, benefits
Cons
poor management
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3.0
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Typical Retail experience
Store Manager (Current Employee) –  New York, NYApril 2, 2019
Pressure to meet budget . Forced to implement short staffing. Sales goals too high in a declining mall environment ............................................
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5.0
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great learning experience
Famous Footwear/ Caleres (Former Employee) –  Chesterfield, MIApril 1, 2019
trained well with impeccable compassion and understanding. absolutely loved the job. had to terminate self because of re-location. excellent management and customer service training
Pros
discount
Cons
hours
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1.0
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Caleres review
Material Handler (Current Employee) –  Ontario, CAMarch 10, 2019
I would not recommend working here. Mistreatment of employees and unfair pay make is not worth it. Also has a lack of organization and stressfulness that make the employees quit.
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5.0
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Great place to work
Supervisor Digital Imaging (Former Employee) –  Lebanon, TNJanuary 14, 2019
I was on the corporate side working in a logistics facility (meaning different branches) managing a team/studio that did imaging for various retail ecommerce sites.

I reported in Tennessee directly to the corporate office in St, Louis - though the logistics team was willing to help out in situations when they could. The teamwork between the two divisions was exemplary.

There was good camaraderie and harmony amongst my team - the morale was unbelievable. Deadlines and expectations were met 99% of the time.
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5.0
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Good People
Operations Manager (Current Employee) –  CaliforniaDecember 30, 2018
Good people from the top down at Caleres. All care about the associates from the CEO down to low level managers. Given freedom to manage your shift as long as you are hittting KPI's.
Great work life balance. The best i have ever found.
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4.0
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Great people
Capacity and Materials Manager (Former Employee) –  St. Louis, MODecember 30, 2018
The people at Caleres are what makes it such a great place to work. The nature of my job required me to be available to communicate with overseas. This often meant early morning or late evening meetings. Such is the nature of the job, though. Leadership varied throughout the organization. Some areas thrived on fantastic leadership. Others were more than lacking.
Pros
The people
Cons
Work Life Balance
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4.0
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Productive workplace but stressful due to non caring managers
Consumer care agent (Former Employee) –  St. Louis, MONovember 29, 2018
Decent job overall
Just good to keep to yourself and stay quiet
Long hours so bring a pillow youll be sittiing from the morning till the night. A pro is they have a snack cart they'll keep you fed and complacent.
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5.0
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A great place to work
HRIS Administrator (Current Employee) –  St. Louis, MOOctober 31, 2018
If you are a self-starter and like a fast paced environment, this is a fantastic opportunity. the culture is laid back, but the expectations are high. Definitely a great place to challenge yourself.
Pros
Shoes; centrally located; cafeteria on site; shoes.
Cons
not for those who are not willing to take responsibility
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3.0
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Very busy, never quiet.
CSR - Order Management - Sam Edelman (Former Employee) –  St. Louis, MOOctober 12, 2018
Management is always having you cover additional accounts and additional work that is not in your job description, sometimes to appeal to the salesforce. A lot of times when you would ask for assistance, none would be available.
Pros
Job environment was good, cafeteria, beverage station, gym
Cons
High Stress environement, workload based on who you know, not your skill set, most management does not help when needed.
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3.0
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This is my review
Assistant Sales Manager (Former Employee) –  Coon Rapids, MNAugust 21, 2018
Overall it was a typical retail employer experience. The company is very structured and follows procedures above all else. I found it difficult to move upwards in my career at this company. Employee satisfaction was also quite low.
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4.0
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Great culture, stable company.
Director of Accounting (Former Employee) –  St. Louis, MOAugust 11, 2018
Caleres is a great company that stretches back over a century. The culture is very diverse and energetic. The people are passionate about what they do and take a lot of pride in their work, so it is a pleasure to work with so many people who care. Management is good and leadership has vision, and has been very growth focused in the last few years. Would like more communication from the top more often - I think it goes a long way with the rank and file, more than leadership often realizes. Overall Caleres is a great company to work for, and one that will continue to grow in spite of the tough retail environment.
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1.0
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Not a good experience.
Sales Associate (Current Employee) –  St. Louis, MOAugust 7, 2018
Very cliquish. Not a fair work environment. Very little to no training. (You're told to train yourself.) Lot's of favoritism and nepotism. If you stand up for yourself, then you are a troublemaker. Pay increases seem to only go to the favored people as do promotions. Have never felt so used or deflated by a job before.
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3.0
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Repectful environment unless you are in the call center
Consumer Care Agent (Former Employee) –  Clayton, MOJuly 1, 2018
Call center gets no respect even though it is responsible for 14 M in sales each year, Some AM's help their people advance, others don't want to lose their key people. Some AM's enjoy their power a little too much, tell you they are there to help you succeed, then stab you in the back.
Pros
free coffee, soda stations, casual dress, cafeteria located on premises.
Cons
'Workforce' scheduling, selective praise.
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5.0
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Great Company
Merchandise Allocation Analyst (Current Employee) –  St. Louis, MOJune 29, 2018
I have worked for this company going on 9 years, and they have great opportunities for growth. This company always feels like a family away from home.
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3.0
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Business needs to be a focus and coaching maturity
Manager (Former Employee) –  Camarillo, CAJune 20, 2018
Employees need to focus on the job itself. Productivity would be down due to jealousy and uneducated individuals.

Upper management failed in many ways to monitor harassment and gossiping which brought down the more qualified business people.
Harsh environment.

New territory Manager walked right into an environment full of racism and physical appearances that an employee was born with.

integrity and honesty is always important in Business.
New territory manager was very dishonest. She actually brought in a store manager from a northern CA store to help....she told all the customers very negative things including our maintenance man.
Also to a customer whom I've known for over 45 years that I did not know what I was doing and she would be the new Manager I suppose Corporate CEO didn't care about women helping women.
Just total cat fighting. This is not a business environment.
Pros
learned as much as you can
Cons
too much work load and not enough hour. Bullying from Territory Manager
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Overall rating

3.4
Based on 208 reviews
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3.3Work/Life Balance
3.4Compensation/Benefits
2.9Job Security/Advancement
3.0Management
3.2Culture

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2.6Personal Development

3.2Career Opportunities

3.1Family Support

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