Customer Service Representative/Telephone Operator (Former Employee) – Columbus, OH – August 13, 2018
Your typical day or work as an operator is handling calls from thousands of different businesses around the United States. You'd sit down at a computer, log in, and start taking calls. The more tenure you have, the more complex the calls you would receive would be. Eventually, you are handling different situations on every call, then inputting the data into an online form which would be sent to the specific business once the call was completed. This job requires outstanding customer service and quick understanding, not to mention quick typing skills. Once this job is mastered by an individual, there are bonus incentives. Overall, a great place to work with great management. Would definitely recommend to a job seeker looking for an entry level phone based position.
Customer Service Representative (Former Employee) – Grandview, OH – June 5, 2018
Do not work here. Employees are not treated fairly, you hardly get benefits, they are not flexible with you in any instance, they promise to have you working from home within a certain time frame and then you find out later that the time frame is longer than you anticipated.
call message center agent (Current Employee) – Grandview, OH 43212 – April 3, 2017
this job was fun, I liked working from home and the calls them self are quick and easy. I would say the other workers are nice and the management kinda sucks. they are rude and mirco mange you and say they don't. They also say one thing and then tell you its wrong and then change the rule and start all over. the management make the work place negative and bring you down
AGENT (Former Employee) – Columbus, OH – March 30, 2017
Very hard to learn this job if you have no call center experence. They pretty much through u into the deap in and watch you drowned. If you get stressed out very easy i would look elseware. if you suceed you get to work from home
Working in sales at Call Management Resources was overall a very rewarding experience. The job was mostly made up of seeing and talking with new customers, working and generating new leads, attending conferences and expos, and adding to the strategic direction of the company.
CMR has a well-developed sales organization with great tools and systems. Senior leadership is very serious about growing the company, and because of that there is a collaborative environment. If you have a good idea that can be justified from a cost perspective, it could very well end up becoming a reality.
The best parts of this job were the pay, the ability to work remotely, and the freedoms you can earn by being a top performer. If you weren't consistently hitting your goals, that could changed, and that was the only major drawback.
Enormous flexibility for performers, great compensation and benefits
Call Center Representative (Former Employee) – Columbus, OH – February 1, 2017
Working at CMR can be tough. Expectations are high, training is rigorous, and the company is very focused on delivering a high quality product. You're using a phone, but you can't "phone it in". That being said, the pay, health benefits, and fringe benefits are great.
If you can meet the high expectations, you can work from home, though they dictate what your office space looks like from a setup perspective, and require that you use their computers and equipment.
The calls they answer are all over the place, from big companies to small companies, and the types of calls ranged from the very simple to the very complex.
This is not an easy job to do, but the pay and flexibility made it worth it.
Working from home, great pay and benefits, relaxed and friendly culture.
Dispatcher/Customer Service (Current Employee) – Columbus, OH – February 1, 2017
You have to like doing a good job and getting performance incentives for doing so. There is no sales and performance is measured on established long-standing criteria which is very easy to obtain. Most of my co-workers make max bonus possible. Everyone (and I mean everyone!) is very supportive and kind. They really want to help you succeed.
Dispatcher (Former Employee) – Columbus, OH – April 29, 2015
Most days were extremely busy. Multitasking ability is required and you must be a fast learner. Co-workers were very encouraging and supportive. The hardest part of the job was dealing with irrate clients on a regular basis. The most enjoyable part of the job was the ability to work from home.
working from home
requirement to work weekends and holiday, Little to no advancement potential and NO longterm retirement options or benefits
A typical day at work involved me taking multiple calls for many different companies and gathering information into messages. I learned many clerical and computer skills along with phone practices. Management was fairly lax which at times was difficult to get a clear idea of what was needed and expected from one's performance.