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Canyon Ranch Employee Reviews for Guest Service Agent

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Guest Service Agent12 reviews
United States12 reviews

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3.6Work-Life Balance

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Was a good place to learn

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The most useful review selected by Indeed
Was a good place to work and learn. I Greet guests as they arrive. Register guess for check in and departure. Cash handling procedures. Direct billing procedures. Answer phones and direct guests. Hotel Guest Services answering questions over the phone and in person




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They closed in Miami Beach Branch in 2015 Thats why.

The Director is running the place like they own it . the Management is very very Bad. the team not good enough for this hotel. the good stuff they have parking .Food for the employ not good enough. they never help to improve and get you more money,
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Canyon Ranch insights

Based on 108 survey responses
What people like
  • Ability to learn new things
  • Ability to meet personal goals
  • Feeling of personal appreciation

Hectic and unorganized

Management never really has any idea what they are doing. The entry level employees seem to know more. Department heads are very inteligent however, are somewhat rude to employees. There's always drama, ethical issues, and everyone is underpaid. Happy employees make for good service.


Beautiful facility, occasional free in house dining, staff cafeteria has great food at decent prices. Able to get services like guests.


Short breaks, unintelligent/unhelpful management, under paid, limited time off, inconsistent schedules, low discounts that seem to be getting smaller and smaller each year.
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use of the facilities a benefit

We are able to use the gym and take classes, and are also provided access to health benefits for a reasonable cost. Management is horrible. There are high expectations to perform and make money for the company, but they offer zero support and only want to make themselves look good. There are some really good people that work there but the management makes you dread going to work every day. They don't care about their employees and treat us like we are all replaceable. If you are paid hourly, you are lucky to get any overtime and the pay isn't that great for what they expect. If you are paid salary, be prepared to put in long hours with no compensation. If you can deal with that, working with the clients can be very rewarding.


can take fitness classes


no sense of support from management
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Decent place to work but understaffed

The turnover rate here is very high, I didn't understand why until i worked here. The pay is low but the health benefits are fantastic and the discounts are also really great not that I ever get to take advantage of them.
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Great company with great benefits!

Typical corporate company to work for. Had many benefits and everyone I worked with was great! Learned a lot about the hospitality industry working here too!
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Management is not up to par. Hostile environment. No team players. Lots of attitude by day staff.

Watch your back. Lots of gossip. Micro- management by non -managrment. Easy job but made really complicated by trainers.


Guest are wonderful!


Co-workers not so much!
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Not a good place

Not a good place to work, limited benefits, overworked, not treated with respect and dignity. The guidelines and the culture seem to be perfect but management doesn't seem to live up to the company's core values.


good benefits


bad management
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every structured and organized company

Very well organized company, greeted every customer, learned how to book appointments and be very organized and multi-task. The job was fairly easy. I enjoyed interacting with every guest ensuring they have the best possible experience at our spa.
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pleasent and enjoyable with use of the facilities

review all incoming guest, their files to see what they need and any special request they may have for their stay. Create gifting registry for guest and deliver any gifts or special request to their rooms. Make any reservations for them from dinner reservations to renting cars for them.


full use of facilities
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Jobs at Canyon Ranch

Guest Service Agent positions
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They don't treat me well enough to make me want to stay.

A typical day involves doing most of the work, or fighting for things that the more senior employees always do. I'm expected to do what i'm told without any question. I feel like a minion, with no opinion or way to express how i feel. My manager has begged me on different occasions not to leave, because more people leave than they can keep hired. I have asked repeatedly to have the schedule i want, or at least for management to meet me halfway. My emails are never responded to, and i feel like they're just dancing around the issue. They dont feel like i deserve the hours, or have enough seniority to ask for what i want? I've been employed for 6 agonizing months of horrible shifts and a very stressful work environment. There's no way i'll go through another summer at Canyon Ranch. It sucked.


Access to the facility.


No time to enjoy the facility, Feeling like i live there, My schedule is what they feel like making it
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Great atmosphere. Co workers participate with company activites

Each department in Canyon Ranch depends on each other to have a successful day. The therapist depend on the front desk, the front desk depends on spa treatments and vice versa. Teamwork was key! The management provided weekly trainings to keep the front desk updated on services and sales techniques. The most enjoyable part was that the staff had access to the spa and gym. Overall a great experience!


Access to the spa, gym, incentives, base pay+commission


lots of standing on your feet!
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Guest Service Agent at Canyon Ranch

Estimated salary
$13.00 per hour

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Overall rating

Based on 280 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.4 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture

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