Very satisfied with the management and employees I work with.
Customer Service Agent (Current Employee) – Boston, MA – April 5, 2017
Every day I check passengers into their flights and assist them with anything regarding their flights. I also work on the ramp loading luggage into the aircrafts. My managers treat me with absolute respect and make the environment comfortable to work in. I work there whenever I am not in Albany, for school. My managers are always telling me how they cannot wait to have me back and how much of an asset I am to the company.
Wonderful benefits, Free airfare, great management
A typical day at work is never the same as any ordinary day. Everyday is a new experience, I meet people from all walks of life and I meet my regular customers. I've learned to be more culturally diverse and I've built my customer service through meeting and servicing each one of them. The hardest part of my job is, when I'm unable to accomplish a great day of work without situations that are beyond my control, such as mechanical issues, or weather problems. I enjoy every moment at work, from making my way into work, greeting my fellow management team, calling into our dispatch department, briefing with the flight crew, greeting my customers, and enjoying the view from 14000 feet in the air.