Capital One Employee Reviews

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4.0
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Productive and fun place to work with pool tables
Dealer Funder (Current Employee) –  Plano, TXNovember 18, 2018
The company is a Great place to work, If you are interested in working in auto or credit cards. I would easily refer Capital One to one of my family or friends.
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5.0
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Great Mission & Ethics
Sr. Director of Operations (Current Employee) –  McLean, VANovember 18, 2018
Been at the company for 17 years, and feel it's time for a change. That said, the company is fantastic; not afraid of change; very collaborative. The chairman is amazing.
Pros
Collaboration ; Do the Right Thing
Cons
Performance Management is arduous
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4.0
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Straight forward
Customer Resolution Specialist (Former Employee) –  Tampa, FLNovember 17, 2018
Came in, and serviced my customers appropriately. Performed projects required of me. Straight forward position. Environment is great in certain departments and lacking in others.
Pros
Benefits.
Cons
monotonous work
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3.0
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Great benefits
Customer Service Representative (Former Employee) –  Owasso, OKNovember 17, 2018
Great company to work for sometimes can get overwhelming & stressful! Great pay also with great benefits opportunities for advancement after 1 year of employment
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4.0
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Depends on your Supervisor
Sr. AML Investigator I (Current Employee) –  Wilmington, DENovember 16, 2018
If you have a good/great supervisor, you will enjoy working at Capital One. If you don't, working at Capital One is stressful and makes people unhappy. Perks are the ability to work from home 2 days per week and making your own schedule.
Pros
Work from home, flexible schedules
Cons
Stressful, poor management across the board
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5.0
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It’s okay
Senior Advocacy Coordinator (Current Employee) –  Chesapeake, VANovember 15, 2018
I wouldn’t recommend working for the company unless you ensure it is a true capital one location. There is a lot of entitlement in management creating a hostile environment. If you can deal with the politics and nepotism you’ll be fine.
Pros
High pay
Cons
Short breaks Ada accomendations not met
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4.0
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it was a nice work place nice people
Online Banking Specialist (Former Employee) –  Irving, TXNovember 15, 2018
they stated i was unrehirable for working there and its been 5 plus years due to the fact i did a 3 month assignment and i had a miscarriage on the floor there so they had to let me go early from the contract thats insensitive to me but other than that it was pretty ok
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2.0
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Management
Recovery Specialist (Current Employee) –  VirginiaNovember 15, 2018
High turnover of Management - a few awesome managers. Great benefits over any company out there; Different locations vary greatly in what is offered..
Pros
Rich Benefits
Cons
Hi turnover of management
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5.0
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Was fun with excellent ongoing education
Supervisor (Former Employee) –  Sioux Falls, SDNovember 15, 2018
Was a fun work environment. Promoted employee happiness. Hardest part was learning how to interact over the phone versus face to face. Had a great coaching program.
Pros
Enjoyable work environment.
Cons
Little movement throughout the day. Sitting job.
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4.0
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Good opportunities to move around
Senior Associate - Software Engineer (Current Employee) –  McLean, VANovember 15, 2018
Lots of opportunities to work with or around cutting edge technologies. Experiences managerial burden tied to being so large and having so many levels.
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5.0
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Great Job
Senior Escalations Advocate (Former Employee) –  Irving, TXNovember 15, 2018
Great Job
Great Benefits
Great Company Morale
Great Management
Great Work/ Life Balance
Great room for growth
Very Diverse
Friendly Work environment
Great Environment
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4.0
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Getting Lean
Investment Consultant (Former Employee) –  Plano, TXNovember 15, 2018
They're making a lot of cutbacks and trimming the fat...not great job security. Company seems to be trying to figure out its direction...which isn't communicated to employees at all.
Pros
Workplace enviornment
Cons
Upper Management communication
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4.0
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Productive, fun and mobility
Sr. Financial Analyst (Former Employee) –  Richmond, VANovember 15, 2018
Pay sucks. Benefits are great. Amazing campuses and culture. Work-life balance was also awesome. Unlimited PTO as long as you have coverage. Flexible with WFH as well.
Pros
Amazing campus, benefits top notch, great culture
Cons
Base salary was horrendous, heavy east coast presence
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5.0
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Great culture, Silicone valley vibe for a Bank
Brokerage Operations Specialist- Margin (Current Employee) –  Plano, TXNovember 15, 2018
I loved working here. The campus is beautiful, has bikes, fountains, lots of cafe's. Lots of good lunch options withing 5 minute drive. Management, for the most part is outstanding. Compensation and benefits are above industry average, but not at the very top. 401k vest in 2 years. Good work life balance. Very relaxed atmosphere. Open floor, technology was pretty good, had some issues every once in a while, but they have an onsite tech bar to fix your laptop. Able to work remote. Highly recommend. Only reason I left is because the business was sold.
Pros
Great campus, salary and benefits are great, Pto, paternity leave, onsite gym
Cons
Laid off
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5.0
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reviews
Floor Supervisor (Current Employee) –  Tulsa, OKNovember 15, 2018
Capital One is a great place to work with a lot of great people and benefits. Their attendance policy is to the point and sets clear expectations for their employees
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5.0
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great
Customer Service Agent/Teller (Former Employee) –  Katy, TXNovember 14, 2018
great place to work at. great environment. it is easy to learn and adapt to. there is opportunity for bonuses and the customers are very very friendly
Pros
one hour lunch, closes at 7
Cons
goals per week
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4.0
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Living the culture
Loan Specialist/Processor (Current Employee) –  Plano, TXNovember 14, 2018
I enjoyed my five years with Capital One. A typical day for me started at 6:00 AM at the on site gym which helped me start a productive day and providing our customers with great customer service. Capital One is a diverse company and lives it's mission and value they set. The Campus is very beautiful and peaceful place to take walks,breaks, eat lunch or just to collect your thoughts. Each building have cafes that offers different lunch selections at affordable cost.
Pros
Fitness and Healty Lunches
Cons
parking could be difficult if you come in late
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5.0
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Capital One
Sales Support Specialist (Current Employee) –  Tysons Corner, VANovember 14, 2018
Capital one is a great place to work. I really don't know how to bypass this requirement. I don't want to write a longer review right now, but it is physically forcing me to.
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3.0
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Constantly undergoing change
AVP/Client Services Implementations Consultant (Current Employee) –  New Orleans, LANovember 14, 2018
It seems as though they are always under going change and not allowing the environment to stabilize. It seems that leadership doesn't know what they want and it seems that they want to make change for changes sake. Very inconsistent and new managers don't have a clue or want to understand what the staff is doing.
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4.0
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Good work environment, poor leadership
Fraud Intake Coordinator (Former Employee) –  Tampa, FLNovember 13, 2018
Loved working for capital one and their benefits were amazing. The leadership left something to be desired and there was very little career advancement opportunities.
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Overall rating

4.0
Based on 6,871 reviews
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3.9Work/Life Balance
4.0Compensation/Benefits
3.4Job Security/Advancement
3.5Management
3.9Culture

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3.7Personal Development

3.6Career Opportunities

3.8Family Support

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