Capital One Employee Reviews
United States8,735 reviews
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So sad i had to leave Capital one but this is by far the best company I’ve ever worked for. I have nothing bad to say about this company. From the day i became an employee they treated me like family every where i went. I work at the jrc location & the environment was different from what i was use to. Everyone was pretty cool most supervisors were helpful and the co workers was cool as also. When everything happened with COVID they were quick to respond. When things were in the media about BLM they were quick to respond in a positive understanding way. Love it. However If you are planning to work in collections please know you need to have patience and bring your A game to collect money.
Pto, Inclusiveness, Growth & Development
Very Strict Guidelines for performance
Working on the phones as a CSR at times are ok but the calls DONT stop. The calls are back to back. Dealing with peoples money especially if there is a lock on there account is exhausting. People forget that your a person when there on the phones with you and can be very rude. I recommend if your fresh out of school or just getting into the field. But it gets old really fast.
Benefits and Management
Not enough money for all the job functions your responsible for.
Geat companyTo work for amazing leaders the communication between line of business is easy and you get follow up in a timely manner if you show Interest in development there is always someone willing to assist
You can reach your full potential
Nothing that i can think of
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The company overall is good and has great benefits. The department you work for though will severely impact your view on it though. It prides itself on diversity and inclusion, meanwhile the senior leadership very bluntly goes against that. Once they're comfortable around you, their true colors will show. Most of the workload is placed on a few individuals while there is no accountability for the others that are needed to make the machine work. Workload to compensation ratio is not adequate.
Honestly my first two years at Capital were great. Great managers, high morale, fun and relaxed environment, nice building. Of course in every contact center type environment there is constant change but in the last year there has been an overload of change. They of course cared about stats but in the last year it seems like that's all they care about. Before COVID most of the week there was at least 5-10 min between calls now there isn't even 5-10 seconds. burn out is real. The card holders aren't bad.
Beware!! Management will promote based on a who knows who and statistics and ratings rarely play a role. ECU and ESG for escalations are a trap department and capital one will put a “freeze” on the ability to post out to other departments keeping you stagnant
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Senior Administrative Assistant (Administrative Support Assistant III - Strategy Consulting & Strategic Intelligence)
1 day ago
This was like walking up to a treadmill set at TEN and having to get on. When you succeed, it’s exhilarating. The annual bonus process is extremely stress-inducing and competition is cutthroat. Definitely, give it a whirl. A great learning experience.
On-site dining and gym at Westcreek campus, flexible WAH
they take really good care of their employees and are super understanding about life happening. The benefits are awesome and there is a real sense of family amongst the coworkers. They also give back to the community which is awesome.
sometimes there can be favoritism
*The pay is great ($15 minimum), and the benefits are good (12 weeks paid maternity leave, 8 weeks paid paternity leave, 20 days PTO, etc.).*Not a day goes by that I don't get call a derogatory term or cussed at.*Management is aware, but nothing changes. *There is very little room to move up in the company. *Lastly, account holders will blame you for everything from getting a late fee to interest to being in collections.
pay is good and great benefits
No room to move up, abusive cardholders, management is out of touch.
There is a lack of inclusion and career goal support from leaders. Management does not consider the skillset and career aspirations when making decisions. There is a lack of trust . TOO much change.
Great benefit package and WFH flexibility
Too many priorities
They train you for two weeks then just put you on the phones. They want you to use 8-15 systems at a time when assisting cx. They want you to use two systems to verify cx. The systems never have a global update they tell you to clear cookies and clichés every time you’re having a system issue, or uninstall and reinstall. They tell to depend on a systems that pulls up articles to used when stuck, or call Advo/Sup/Mgr for assistance and some are rude! It takes forever for them to except PTO, Vaca, etc. there is a lot more.
You work from home
No dept. transfers
The job was amazing when we were still in the center (before covid) they have many groups for all walks of life. LGBTQ+ friendly and supportive. Pay was amazing also receive bonuses. Gave prizes and gifts to boost morale and all around a great company
Benefits, pay, work environment
Hard to move up in the company
The company started as a credit card company and went into banking. All things considered, it was a good experience. I was in the certified banker program and that was a great learning experience but the direction of where they took it never was clear.
Still trying to figure out the banking portion