Capital One
Work wellbeing score is 74 out of 100
3.9 out of 5 stars.
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Capital One Employee Reviews

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United States9,537 reviews

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3.9Work-Life Balance

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I loved it there!

Featured review

Capital One selected this as a representative review
So sad i had to leave Capital one but this is by far the best company I’ve ever worked for. I have nothing bad to say about this company. From the day i became an employee they treated me like family every where i went. I work at the jrc location & the environment was different from what i was use to. Everyone was pretty cool most supervisors were helpful and the co workers was cool as also. When everything happened with COVID they were quick to respond. When things were in the media about BLM they were quick to respond in a positive understanding way. Love it. However If you are planning to work in collections please know you need to have patience and bring your A game to collect money.


Pto, Inclusiveness, Growth & Development


Very Strict Guidelines for performance
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Not the best place to work

Not quite what I expected. Training was ok, but not much assistance was provided once you are on the floor. I was very dissatisfied with my supervisor she lacked knowledge and very dismissive.
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Capital One insights

Based on 2,402 survey responses
What people like
  • Supportive environment
  • Ability to learn new things
  • Time and location flexibility

I love working for Capital One the absolute best job I’ve had

What is the best part of working at the company?Pay is great.. WFH positions are flexible and flexible schedules What is the most stressful part about working at the company?Working for Cap One has been overall stress free What is the work environment and culture like at the company?Big on Diversity, I love how my team are from all over the USWhat is a typical day like for you at the company?Busy but you’ll be compensated for it
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Great People

Great people with opportunities to advance. Leadership is usually cognizant of time spent of projects and will help to control execrations for work. Long onboarding time though.
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Great benefits

Loved them great benefits, 401k plan easy work invironment. Accomidating schedules, Time off . Definitely recommend for long term employment.. Great management teams.
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Great place to work

Great place yo work. Great wotk life balance. I would recommend this company to anyone who is in fintech sector.The job secruity, food and everything is great
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It’s Ohk

Back to back calls , evil customers, not a very good verification method so old cranky people not tech savvy yells at you for not knowing how to use a camera or upload documents
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Great place, regret leaving. Excellent balance!

Solid company, worked for a great boss who genuinely wanted you to succeed. Team was cool but coming out of covid I really didnt get a chance to meet them.


Pay, benefits


None worth mentioning. Theres complainers at every company
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Solid place to work

Work life balance is great and team is understanding. Of course it's all up to your team placement but hr is willing to work with you as well to get a suitable placement for you.
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It was a job, 3 bosses in 7 months, trying to be a tech company instead of a bank which is very odd. CEO had a 3 day, 18 hour virtual all-hands meetings and only talked tech.
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Great benefits, hard job and work environment

The company takes care of its employees for sure - great benefits and incentives for employees. However, be prepared to be micromanaged and not able to take but a certain amount of bathroom breaks / time off the phone. Expectations are constantly changing with little notice and they expect immediate performance on brand new standards.
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Was a great experience but i was never secure in my career position & they made me feel valued yet ultimately, i was never valued at all.

What is the best part of working at the company?the benefits were affordable & inclusive and the pay was decent. 'cost of living' raises came often as well as competitive wages.What is the most stressful part about working at the company?no actual job security!! agents are inexplicable expendable. managers are incredibly supportive on the surface, yet they will not have your back if in the event your job is on the line, w/o your prior knowledge or w/o you even knowing you were going against their policies/procedures. will terminate you for reason(s) you were never made aware of. makes you feel valued, but it is all a facade. manager will continuously tell you that you're performance is amazing & you are meeting goals/metrics even if you are making a mistake(s) that you never even knew was against their policy or code of conduct. will claim to conduct a through job performance "investigation" but w/ extreme bias, knowing they are going to fire you before even beginning said investigation. will give you no documentation or evidence of your wrong-doings. Capital One comes off as a great company to work for w/ it's vanity in benefits, pay, & support yet will "fake the funk" & railroad you in the end. even if you dispute termination w/ them, they will take their precious time to "look into" the dispute & they'll give you no room to actually fight for your position & will inform you to try back again after 3yrs to simply apply to see if the termination can be overturned w/ no guarantee of getting a non-rehirable status overturned. i recommend employment w/ this company only if - 
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Fun workplace

Good place to work!!!!!!!!!! Only thing that wasn’t great for me was the commute but all in all it was a great experience to learn more about myself and others
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What is the best part of working at the company?Benefits, PTO, meeting new peopleWhat is the most stressful part about working at the company?Metrics and constant changes to leadershipWhat is the work environment and culture like at the company?Very hard to get into the field you wantWhat is a typical day like for you at the company?Back to back calls, daily updates to metrics
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Productive, work life balance, great benefits

I’ve been here for 10 years and no complaints! Ability to buy an extra week of PTO on an already abundant PTO balance. Ability to move and get promoted within the company.
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I have been in banking for 30 years, and Capital One is number one, all around.

What is the best part of working at the company?Good management and they care about their customers and Employees.What is the most stressful part about working at the company?Sometimes you may get irate customers, but that would be anywhere you work with the public.What is the work environment and culture like at the company?Remote, which is awesome, and culture is excellent.What is a typical day like for you at the company?Awesome, love what I do, and my employer, is awesome, they reward you for the work you do.
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It was okay...

Grew at lot at first, however this location became an HR nightmare. Couldn't trust anyone. You needed to be a favorite of leadership to move forward or upward.
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Great place to work

It’s a great company! I highly recommend working for them! Great benefits, pto, management is very supportive. There is a lot of room for growth and you can truly make a career out of your position.
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Good Place to Work

Good place to work. Enjoyed learning through orientation. Worked remotely but still had support from management whenever I needed help. Great place to work.
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Overall work culture of the company. Small gifts to employees to keep their spirit high.

Normal 7am-3:00pm job. Worked on processing checks for commercial clients which trigger as exceptions to our department(Positive Pay), handle salesforce cases, process files, reconciliation, Bailments, Vendor payment, General Ledger, Train associates, attend huddle and meetings.Understanding a process from start to end. Learnt to research on cases and communicate with clarity to the client. Developed interpersonal skills with internal and external partners.Managers were not encouraging or motivational. Enjoyed everyday working and socializing with team mates


Good Work life balance. Provided Lunch and goodies


Micromanage, short breaks
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Wonderful benefits and management

Great company!!, they have amazing benefits. The pay is decent in comparison to a lot of other WFH jobs. High call intake, but overall a very good company
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Overall rating

Based on 10,135 reviews

Ratings by category

3.9 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.4 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.8 out of 5 stars for Culture

Diversity score

out of 100
Diversity Score
Top 30%
In the Top 30% of similar size companies
The Comparably Diversity Score tracks how positively diverse employees rate their experience at Capital One.
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