Capital One Employee Reviews

So sad i had to leave Capital one but this is by far the best company I’ve ever worked for. I have nothing bad to say about this company. From the day i became an employee they treated me like family every where i went. I work at the jrc location & the environment was different from what i was use to. Everyone was pretty cool most supervisors were helpful and the co workers was cool as also. When everything happened with COVID they were quick to respond. When things were in the media about BLM they were quick to respond in a positive understanding way. Love it. However If you are planning to work in collections please know you need to have patience and bring your A game to collect money.

Pros

Pto, Inclusiveness, Growth & Development

Cons

Very Strict Guidelines for performance

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Not the best place to work

Customer Service Representative (Former Employee) - Plano, TX - June 8, 2023

Not quite what I expected. Training was ok, but not much assistance was provided once you are on the floor. I was very dissatisfied with my supervisor she lacked knowledge and very dismissive.

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Capital One insights

Based on 2,402 survey responses

What people like

Supportive environment
Ability to learn new things
Time and location flexibility

I love working for Capital One the absolute best job I’ve had

Customer Service Coordinator (Current Employee) - Chesapeake, VA - June 7, 2023

What is the best part of working at the company?Pay is great.. WFH positions are flexible and flexible schedules What is the most stressful part about working at the company?Working for Cap One has been overall stress free What is the work environment and culture like at the company?Big on Diversity, I love how my team are from all over the USWhat is a typical day like for you at the company?Busy but you’ll be compensated for it

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Great People

Senior Business Manager (Former Employee) - McLean, VA - June 7, 2023

Great people with opportunities to advance. Leadership is usually cognizant of time spent of projects and will help to control execrations for work. Long onboarding time though.

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Great benefits

Sr. Collections Specialist (Former Employee) - Las Vegas, NV - June 7, 2023

Loved them great benefits, 401k plan easy work invironment. Accomidating schedules, Time off . Definitely recommend for long term employment.. Great management teams.

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Great place to work

Analyst (Current Employee) - Richmond, VA - June 7, 2023

Great place yo work. Great wotk life balance. I would recommend this company to anyone who is in fintech sector.The job secruity, food and everything is great

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It’s Ohk

FAST (Current Employee) - New York, NY - June 6, 2023

Back to back calls , evil customers, not a very good verification method so old cranky people not tech savvy yells at you for not knowing how to use a camera or upload documents

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Great place, regret leaving. Excellent balance!

Area Sales Manager (Former Employee) - Chicago, IL - June 5, 2023

Solid company, worked for a great boss who genuinely wanted you to succeed. Team was cool but coming out of covid I really didnt get a chance to meet them.

Pros

Pay, benefits

Cons

None worth mentioning. Theres complainers at every company

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Solid place to work

Software Engineer (Current Employee) - McLean, VA - June 4, 2023

Work life balance is great and team is understanding. Of course it's all up to your team placement but hr is willing to work with you as well to get a suitable placement for you.

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Ok

Sr. Manager (Former Employee) - New York, NY - June 3, 2023

It was a job, 3 bosses in 7 months, trying to be a tech company instead of a bank which is very odd. CEO had a 3 day, 18 hour virtual all-hands meetings and only talked tech.

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Jobs at Capital One

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Great benefits, hard job and work environment

Customer Service Representative (Former Employee) - Richmond, VA - June 2, 2023

The company takes care of its employees for sure - great benefits and incentives for employees. However, be prepared to be micromanaged and not able to take but a certain amount of bathroom breaks / time off the phone. Expectations are constantly changing with little notice and they expect immediate performance on brand new standards.

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Was a great experience but i was never secure in my career position & they made me feel valued yet ultimately, i was never valued at all.

Operations Coordinator (Former Employee) - Remote - June 1, 2023

What is the best part of working at the company?the benefits were affordable & inclusive and the pay was decent. 'cost of living' raises came often as well as competitive wages.What is the most stressful part about working at the company?no actual job security!! agents are inexplicable expendable. managers are incredibly supportive on the surface, yet they will not have your back if in the event your job is on the line, w/o your prior knowledge or w/o you even knowing you were going against their policies/procedures. will terminate you for reason(s) you were never made aware of. makes you feel valued, but it is all a facade. manager will continuously tell you that you're performance is amazing & you are meeting goals/metrics even if you are making a mistake(s) that you never even knew was against their policy or code of conduct. will claim to conduct a through job performance "investigation" but w/ extreme bias, knowing they are going to fire you before even beginning said investigation. will give you no documentation or evidence of your wrong-doings. Capital One comes off as a great company to work for w/ it's vanity in benefits, pay, & support yet will "fake the funk" & railroad you in the end. even if you dispute termination w/ them, they will take their precious time to "look into" the dispute & they'll give you no room to actually fight for your position & will inform you to try back again after 3yrs to simply apply to see if the termination can be overturned w/ no guarantee of getting a non-rehirable status overturned. i recommend employment w/ this company only if -

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Fun workplace

Brand Ambassador (Current Employee) - Maryland - May 31, 2023

Good place to work!!!!!!!!!! Only thing that wasn’t great for me was the commute but all in all it was a great experience to learn more about myself and others

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Poor

Sr. Coordinator (Current Employee) - Tampa, FL - May 31, 2023

What is the best part of working at the company?Benefits, PTO, meeting new peopleWhat is the most stressful part about working at the company?Metrics and constant changes to leadershipWhat is the work environment and culture like at the company?Very hard to get into the field you wantWhat is a typical day like for you at the company?Back to back calls, daily updates to metrics

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Productive, work life balance, great benefits

Quality Assurance Specialist (Current Employee) - Glen Allen, VA - May 28, 2023

I’ve been here for 10 years and no complaints! Ability to buy an extra week of PTO on an already abundant PTO balance. Ability to move and get promoted within the company.

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I have been in banking for 30 years, and Capital One is number one, all around.

High Value Customer Service Specialists (Current Employee) - Florida - May 27, 2023

What is the best part of working at the company?Good management and they care about their customers and Employees.What is the most stressful part about working at the company?Sometimes you may get irate customers, but that would be anywhere you work with the public.What is the work environment and culture like at the company?Remote, which is awesome, and culture is excellent.What is a typical day like for you at the company?Awesome, love what I do, and my employer, is awesome, they reward you for the work you do.

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It was okay...

Sr. Representative (Former Employee) - Sioux Falls, SD - May 24, 2023

Grew at lot at first, however this location became an HR nightmare. Couldn't trust anyone. You needed to be a favorite of leadership to move forward or upward.

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Great place to work

Customer Service Representative (Current Employee) - Work at home - May 24, 2023

It’s a great company! I highly recommend working for them! Great benefits, pto, management is very supportive. There is a lot of room for growth and you can truly make a career out of your position.

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Good Place to Work

Customer Service Representative (Former Employee) - Philadelphia, PA - May 24, 2023

Good place to work. Enjoyed learning through orientation. Worked remotely but still had support from management whenever I needed help. Great place to work.

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Overall work culture of the company. Small gifts to employees to keep their spirit high.

Principal Coordinator (Current Employee) - Richmond, VA - May 23, 2023

Normal 7am-3:00pm job. Worked on processing checks for commercial clients which trigger as exceptions to our department(Positive Pay), handle salesforce cases, process files, reconciliation, Bailments, Vendor payment, General Ledger, Train associates, attend huddle and meetings.Understanding a process from start to end. Learnt to research on cases and communicate with clarity to the client. Developed interpersonal skills with internal and external partners.Managers were not encouraging or motivational. Enjoyed everyday working and socializing with team mates

Pros

Good Work life balance. Provided Lunch and goodies

Cons

Micromanage, short breaks

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Wonderful benefits and management

Fraud Specialist (Current Employee) - Las Vegas, NV - May 22, 2023

Great company!!, they have amazing benefits. The pay is decent in comparison to a lot of other WFH jobs. High call intake, but overall a very good company

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