Caption Call
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What would you suggest Caption Call management do to prevent others from leaving?

7 answers

Have optimism in promoting people. Don’t judge a book by its cover. There are so many people whom are really intelligent however you deny them because of how they dress or talk.

Not much can be done due to the nature of the job and company. With the way things are, CaptionCall has to make the best of it's situation. Management should keep doing what they are doing as they are amazing. :)

Pay a liveable wage. MINIMUM wage is a great way to show you dont care about your employees!
2. Stop the micromanaging, especially with the to-the-minute potty breaks. We are adults. We are not 3rd graders who need a hall pass to go potty.

I feel so undervalued here.

Your TLS’s need people skills. Most of them think they are above the Captioning Agents. Also, rethink stage cell phone/non-CaptionCall electronic device rule. There’s sensitive information that people are captioning over a computer based system. Cell phones can record, but I’m already on a computer and I could technically record the information if I cared about it

Change rules to actually enforce a good working environment.

The company management needs to visit their locations (not just the ones under this company name) without warning. Just a look at the employees will show you what you need to know from upper management to entry level positions. Read employee reviews. There may be a few disgruntled employees but 95% are factual reviews.

I still work here, but more accountability for supervisors is a great start for improvement. Folks without people skills and mood swings are poor candidates for positions of authority

Help job seekers learn about the company by being objective and to the point.
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