As a CA (the entry level position at CaptionCall) every day you come into work it's the same thing, log in to the client software and repeat what you're hearing (one end of a live phone call) into the computer so that it prints out on the customer's phone screen for them to read. It's extremely boring and at the end of your shifts everyday you'll leave having lost all of your faith in humanity. Management clique always looking for reasons to write CAs up. Doing anything at your desk while you're dictating a call, having your cell phone anywhere in sight, not staying within performance measurements weekly (scores earned on unrealistic "test" calls, login percentage, adherence percentage), etc. If you're right out of high school looking for a part time job and you don't know how a work place should treat you, or if you're semi-retired and want to come to work and earn a tiny paycheck in a place where you can just walk in, work without being acknowledged, and then go home again then I suppose you might like it here, but I have no idea how anyone who has any respect for themselves does this job full time or for longer than a year or two. Claim to have opportunities for advancement and that they promote from within, but that only applies to the 'Team Lead Supervisor' position on the call floor (one step above CA). Anything else ('manager' and above) are filled from other departments all of whom are considered above a call floor employee. If you want to work in a call center you can find ones in the area who treat you better (and pay MUCH better) than CaptionCall.
Pay, No Opportunities for advancement, Looked down on by management and the rest of the company