the life of a captioning agent
Captioning Agent (Current Employee) – Henderson, NV – August 7, 2018
- come in, find a tag for the corresponding open cube, log in, clockin to ADP, log in to client, start taking calls, listen to conversation and dictate everything and anything you hear, read the words you said, make corrections, and continue on, at the end of the call disposition, and wait for next call. if there is an issue with the call audio or anything of that nature, then you fill out a bug report.
- i learned a lot of distraction methods that help me keep up with fast paced calls, i learned how to use speak to text technology and how to work in a self-paced environment.
- management is kind. they bring goodies for the workers occasionally
- not much face to face interaction or room for advancement
- hardest part of the job, not interacting with coworkers and customers face to face, or more often. little socializing, and the only time you are REALLY doing face to face interaction is on break, or if you are being talked to about something serious- in a meeting or in a conference with a team lead supervisor, or managers.
- most enjoyable part of the job, the flexibility they offer to college students, and the fact that our customers are now able to communicate with the world and no longer feel isolated because they are deaf or hard of hearing.
able to do school work between calls.
short breaks, not enough pay, not active or engaging enough, a lot of micromanaging