Caption Call
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Caption Call Employee Review

Ideal for Introverts that enjoy occasional Micromanagement!

2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
March 1, 2019
The job is simple on the surface yet overly scrutinized as of late. You are expected to dictate phone calls verbatim which isn't hard but you will have many situations that are subjective. Every year they seem to roll out new ways of maintaining quality but this year seems to be the rollout of emphasis on Spot Checks. Multiple in one week is unnecessary and pointless as criticism and correcting flawed syntax/dictation doesn't even have a chance to get addressed and rectified when you face an endless Spot Check train when you come on shift. On one hand you are told you are paid low because the job is quite simple and no talent is required, yet they also feel they need to constantly nitpick and often times take up arguments with CA's that are subjective. If the job is so simple and no talent is required, why is the scrutiny and constant feedback needed? This implies that the job is not so simple and maybe it is time to increase pay as it may indeed take a certain type of talent.

You will be required to sit in you chair and in queue 91% of the time, yet this center not only doesn't care that you have a comfortable and adequate seat to sit in, the condescending manager in turn BLAMES the agents for breaking chairs! This is a 24/7 Center with agents of all shapes and sizes using chairs endlessly, they break OK!


The job that used to be a dream , quickly turns into a nightmare. Be aware , take things in stride, and don't let managers bother you. There are NO career options and as of late MANY great TLS' have left. The wage of the TLS is non commensurate with expectations.
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Ratings by category
5.0
Work/Life Balance
1.0
Compensation/Benefits
2.0
Job Security/Advancement
2.0
Management
2.0
Culture
Pros
Great for Introverts, No Angry Customers
Cons
Long Term plans toward Outsourcing agents, Increased scrutiny as of late...
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Similar reviews
3.0
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October 21, 2018
Same role
Agent (Former Employee) - San Antonio
Little to no interaction with the people around you. You HAVE to stay within your schedule, they’re super time restrictive because they want you to stay on calls. Only take care of home/personal things during your break. There’s seems to be no understanding that life happens outside of work, so don’t bother with excuses.
Bring a book or something to color/writing in, your mind will go numb if you don’t have some kind of activity to do between calls or when it’s slow.

Sad raise.

Other than that, you do get insurance benefits, and environment is laid back most of the time.
Pros
Laid back, benefits
Cons
Time restricted
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3.0
Job Work/Life Balance
Compensation/Benefits
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July 9, 2018
Same role
Agent (Former Employee) - San Antonio, TX
I liked this job when I first started because you're helping people, then as it progressed it seems like they put a lot of energy into the terrible training phone content. The job itself gets very boring and you only have 30 min lunches. It also seems that management has a lot of time on their hands to just follow you around. This is an okay temporary job.
Pros
You don't have to talk to people
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3.0
Job Work/Life Balance
Compensation/Benefits
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Management
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July 20, 2020
Same location
Captioning Assistant (Former Employee) - Saint George, UT
At Caption Call you are sitting by yourself in a cubicle listening in on individual's phone calls and repeating the conversation word for word into a software that types the conversation onto the customers phone screen. It's monotonous, but you can do whatever you want on the computer between calls.
Pros
Easy
Cons
Boring
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