Caption Call
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Caption Call Employee Review

CaptionCall

5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
May 23, 2019
I love working here! As a student it makes it easy to have a flexible schedule while making money on the side. Coworkers and management is always so friendly at Tucson location.
Ratings by category
5.0
Work/Life Balance
5.0
Compensation/Benefits
4.0
Job Security/Advancement
5.0
Management
5.0
Culture
Pros
Captioning for hearing impaired feels great, Flexible with hours and scheduling, Great for students, They let you trade hours with other workers as you please, It is a very easy stress free work envronment, You dont really talk to anyone just transribe through voice reconginition software, You dont type much, They have a 50cent raise for bilingual or Spanish speakers from 11.66 to 12.16/hr
Cons
Not much time to interact with coworkers, Work in a cubicle if youre outgoing or extorverted might not be good, Time restirctions have to be on calls at exact times, Salary is ok fair for the work done
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Similar reviews
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
October 21, 2018
Same role
Agent (Former Employee) - San Antonio
Little to no interaction with the people around you. You HAVE to stay within your schedule, they’re super time restrictive because they want you to stay on calls. Only take care of home/personal things during your break. There’s seems to be no understanding that life happens outside of work, so don’t bother with excuses.
Bring a book or something to color/writing in, your mind will go numb if you don’t have some kind of activity to do between calls or when it’s slow.

Sad raise.

Other than that, you do get insurance benefits, and environment is laid back most of the time.
Pros
Laid back, benefits
Cons
Time restricted
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3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
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July 9, 2018
Same role
Agent (Former Employee) - San Antonio, TX
I liked this job when I first started because you're helping people, then as it progressed it seems like they put a lot of energy into the terrible training phone content. The job itself gets very boring and you only have 30 min lunches. It also seems that management has a lot of time on their hands to just follow you around. This is an okay temporary job.
Pros
You don't have to talk to people
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4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
July 30, 2020
Same location
Captioning Assistant (Current Employee) - Tucson, AZ
Great work/life balance! Easy to trade or give away hours if you need certain days off. Pay is not sufficient unless you plan on moving up in company but that takes 6+ months. They do promote and hire within which is awesome! Supervisors and management are pretty friendly and helpful!! Hard to sit all day but it is a great feeling helping hard of hearing people connect with others everyday through speech to text captioning.
Pros
Bonuses, flexible hours, differentials for working late night/early morning hours, low-stress environment, allowed to read in between calls and you can wear jeans
Cons
no insurance benefits for those starting part-time, minimum wage pay
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