3.2 out of 5 stars.
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CaptureNet Careers and Employment

About the company

  • Company size
    51 to 200
  • Industry
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Salary estimated from 58 employees, users, and past and present job advertisements on Indeed.

Medical Information

Patient Accounts Representative
$15.59 per hour
Patient Services Representative
$15.33 per hour
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Rating overview

Rating is calculated based on 17 reviews and is evolving.


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Work & Life Balance


Patient Accounts Representative II in Rochester, NY
on September 8, 2020
Never Again
● Work-life balanceWilling to work with you● Pay & benefitsThey lie about bonus pay and just about everything else on top of that● Job security and advancementThey promise this and that but never deliver. I was looking forward to quitting this bs job.● ManagementManagement is subpar. They dont respond in a timely fashion leaving you to deal with upset patients. They let the patients talk to you like somebody's child. I almost cursed out a few patients on that alone. It's not worth the headache.● CultureThe team was okay but you constantly had to clean up mistakes from carelessness of agents.● OverallI was excited about this company initially, but as time went on, I definitely realized it was complete waste of time. I deserve much more pay and promise for what I brought to the table. Their loss, not mine.
Medical Receptionist in Buffalo, NY
on August 7, 2020
If you are looking for a temp job this is a good pick.If your looking long term not so much. There is no vacation time ,no benefits , 401k plan ,sick time nothing.There is no leadership. More of manipulating tactics and favoritism with agents and a great lack of professionalism..They Micro manage the company. I have seen more people come and go and that says so much about a company.But it is a good place for some people but it was not for me.
Customer Service Representative in Remote
on June 13, 2020
Training is sub-par and the management/leadership is almost completely unreachable. God forbid you get sick or end up at the ER because they won’t forgive you or understand. After one year of working there, I never received my login credentials to the systems I needed to perform my job. Because of this I had many angry callers and had to communicate through chat to have a “lead” assist me. Many times, they did not and would even complain about us asking for help!
Customer Care Agent in Monroeville, AL
on April 20, 2020
The day starts with a high call volume. I learned to go above and beyond obtaining pertinent knowledge to enhance my skills for daily interactions with customers for customer satisfaction. The job is very rewarding if you have a passion for representing your clients and patients. There are wonderful team leads and team members who are always ready to assist. The most enjoyable part of the job is when you have represented your client in a professional satisfactory manner and obtained the goal of excellent customer service to the patients. I enjoy working for CaptureNet.
Customer Service Representative in rochester
on February 14, 2020
.very nice job, good hours great pay., just need more work with an organization and updating things.the agents work very hard and are good under pressure
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Questions and answers

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Interview insights

Insights from 28 Indeed users who have interviewed with CaptureNet within the last 5 years.

Favorable experience
Interview is easy
Process takes about a week
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