Customer Care Representative
Customer Care Representative (Former Employee) – Phoenix, AZ – May 15, 2018
Took inbound calls and patient portal chats from guarantors/patients about understanding balances owed, updating insurance information, and resubmitting information for review.
Educated guarantors about their financial responsibility for the services rendered by the healthcare provider in a professional, helpful, and respectful manner.
Maintained and ensured the confidentiality of all guarantor and patient information at all times as required by the HIPAA, PCI, FDCPA regulations.
Helping people in need with insurance and billing issues
Either the computer or programs was always down.