Fine, but breaks are too short
So you come to work and calls are back to back all day. But you are only relegated to 2 10 minute breaks, 12 minutes of "personal time" and one 30 minute lunch. You can request an extended lunch but only if you work 30 minutes later. So the EIGHT HOURS worked over the course of the day aren't enough to warrant a longer lunch? Nah.
Management is really stingy with break time