Great Place, Great People, Micromanaged
Customer Service Representative (Current Employee) – Pittsburgh, PA – December 20, 2018
Card works is a ethical company. I haven't experienced favoritism or discrimination for any reason at this job.
Management is pretty friendly.
It is a normal call center environment, non-stop inbound calls with very little time off the phone. The downfall is that the job is a bit Micromanaged when it comes to monitoring your time off the phone. Most new hires are required to work the evening shift (afternoon to late night) and this includes weekends (more than likely you won't have an option to change it). You get 3 breaks you are scheduled to take (One 30 min lunch / one 10 min day break/ one 10 min evening break) excluding an additional 12-15mins that's not scheduled. You must take your scheduled breaks and going over 2min-5mins can put your job at risk. Obeying your scheduled breaks to perfection can become more of a focus then the quality of your calls and your capability to show up on time everyday and do your job correctly. It's a huge building on the 4th floor, horrible bathrooms, moldy fridgerators, so it's almost pointless going anywhere inside on your scheduled break. The maintenance and building structure is obviously not Cardworks fault but it's a thing.
There are great people at this place that are abiding to coroparate rules so if you lose your job because of an extended break it's not personal but it's Corporate and AGAIN it's Micromanaged. I'd definitely recommend you have long term experience in a Call Center or just in a position where you've worked within multiple set time frames because this might be a temp position if your not able to adjust.
Great Ethics, Friendly Management, Room for Advancement