CardWorks Servicing Employee Reviews
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CardWorks Servicing insights
What people like
- Ability to learn new things
- Clear sense of purpose
- Ability to meet personal goals
Areas for improvement
- Sense of belonging
- General feeling of work happiness
- Energizing work tasks
Great people who care
Manager (Current Employee) - Pittsburgh, PA - October 8, 2021
Indeed Featured review
The most useful review selected by IndeedCardworks offers many advancement opportunities you do need to have a quality time management and the ability to remain professional and open to policies changing frequently.
Pros
Great people opportunities for advancement
Cons
Dealing with customers can be stressful at times
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Honestly one of the best work environments that I've experienced
Loss Mitigation Specialist (Former Employee) - Pittsburgh, PA - October 26, 2021
I truly enjoyed working here. One of the best parts about Cardworks to me was the management. They were always so helpful and friendly. I even got a chance to meet the Ceo. He was also really nice and aloud us to pick his brain. If I did not have my own ambitious, I would have definitely stayed at CardWorks.
Pros
Great management
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Bonuses and incentives made no sense
Collections Specialist (Current Employee) - Pittsburgh, PA - October 17, 2021
I worked really hard at Cardworks and never received the fair bonuses and incentives because the entire system was being manipulated by HR. 🙄 I worked harder for nothing. One of my coworkers missed 10 days at once before and still received a bonus which made no sense at all. The entire system was definitely manipulated. Smdh…
Pros
There are none
Cons
30 mins lunch, and poor management
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Never choose this place to work
Customer Service Representative (Former Employee) - Remote - October 10, 2021
Horrible company to work for . Management is not professional. No communication. The whole process was a headach no wonder why they are always hiring.
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Work experience was ok
Debt Collector (Former Employee) - Pittsburgh, PA - September 24, 2021
Decent money cool location to work right in station square, co workers were awesome , easy work honestly , just don’t make any mistakes & be on time and you’re fine
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Good bad and the ugly
Supervisor (Former Employee) - Southside Slopes, PA - September 16, 2021
Great company to work for great benefits. But, this company is not at all flexible in your personal life. Their main focus is your productivity and what you can do for them everything else, is next to nothing. Don’t even think your getting an advancement without becoming besties with one of the higher up managers. If so, all you have to do is put on an face they like and your in.
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Flexible hours, stressful work
Security Engagement Analyst (Former Employee) - Orlando, FL - August 27, 2021
It's a good job, but very stressful. You get used to aggravated customers pretty quickly, but once in a while the comments will sting. You learn a lot about the ins and outs of various financial institutions. Opportunities for growth. Management was always friendly, but also a bit stressed as well. Overall a warm and welcoming environment and the company culture was great.
Pros
flexible hours, overtime always available
Cons
stressful
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Great place to work
Technician (Current Employee) - Pittsburgh, PA - August 11, 2021
Great place to work and has a great workplace culture. Great pay and always willing to help when in need of assistance. Would reccommend to other people to work their.
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Fast paced job but coworkers made it better
Customer Service Representative (Former Employee) - Lake Mary, FL - August 3, 2021
I loved working here , it is a high pace call center environment that doesn’t stop . Sometimes it was stressful due to constantly being on the phone , but coworkers and management made it tolerable .
Pros
Lots of overtime and great benefits
Cons
Short breaks
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Great Company with Opportunity to Grow
Customer Support Supervisor (Current Employee) - Woodbury, NY - July 21, 2021
Cardworks is honestly a great company to work for. I have been with the company for over 6 years and was promoted several times since working here. I started as an associate and worked my way up to a management position. If you work hard you will definitely succeed. We genuinely care about our employees well-being and happiness.
Pros
Good Pay, Great Management, Incentive/ Bonuses
Cons
Short lunches and breaks
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Jobs at CardWorks Servicing
A great place to hone your customer service skills
Customer Service Representative (Former Employee) - Lake Mary, FL - July 20, 2021
A strong work ethic goes a long way here. You are always busy answering questions from credit card customers for a variety of client banks. It can get very repetitious but management tries to create a lively environment with prizes, games and team events. There is continuous coaching and monitoring to improve your performance. Management seemed to care and were friendly and approachable. Call center work is not for everyone and I was feeling burned out so that is probably why there are some 3 and 4 stars in my ratings. A steady paycheck with overtime and room to advance if you are energetic and ambitious.
Pros
Work is fairly simple.
Cons
It is a call center with all the number crunching and pressure.
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Awesome
Customer Service Representative (Current Employee) - Lake Mary, FL - June 25, 2021
Company is an amazing company to work for all the way through. My issue had nothing to with my coworkers or employees or work environment. Cardworks is amazing.
Pros
easy, efficient training, ability for growth
Cons
short breaks
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Amazing company with poor manager choices
Customer Service Associate I (Current Employee) - Lake Mary/Orlando - June 15, 2021
Reviews have been truly accurate so far. Owners are amazing absolutely Love them. Just like most call center environments managers abuse their position, display strong favoritism to those that feed their ego, Advancements within again depend on who you know and how they feel about you definitely not based on skill set or seniority, Truly needs to be a no fraternizing with employees amongst managers. If you express your thoughts on the unfair acts you will become the target, Annual reviews are a joke similar to raises. Wish owners had mystery agents set up to get a clear overview of how the company is really ran before and after their visits.
Pros
Benifits, owners are hands on and schedule
Cons
Poor managment staff
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Shady work environment
Customer Service Associate (Current Employee) - Woodbury, NY - June 6, 2021
All I can say is with this company what’s good for the gander isn’t good enough for the goose. No one briefs us on anythingWith the COVID the office is never sterilized and when it is it’s only with a wet rag that wipes all of the desk. If their is an emergency yes you can leave but you will be able punished down the line Communication is horrible The plus side they always have ot weather you get approved for it is a another question Their is no growth in the company I applied for another position that as available not only was I not considered they also didn’t even say anything to me as to considering someone else I’m truly thankful for the job I guess this is what you just have to deal with I can’t come up with any excuses
Pros
Lots of ot
Cons
Short breaks, expensive health ins no company growth
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fun workplace environment initially
Agent/Customer Service (Current Employee) - Lake Mary, FL - May 30, 2021
the company is still new and really hasn't figured out how to deal with bad management hired into supervisor roles. being written up for bad performance is expected and given to those on the lower level. managers/team leaders are held to a different set of rules. promises of pay will not be honored.
Pros
occasional free lunches, holiday pay
Cons
short breaks, very bad communication throughout company
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Wanting way too much for nothing in return
Collections Specialist (Former Employee) - Pittsburgh, PA - May 26, 2021
They claim to give bonus and I have never seen one after a year of working there. HR is very disorganized. Management needs more training on how to treat and coach employees.
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Good Company
Collections Specialist (Current Employee) - Orlando, FL - May 16, 2021
It's a credit card company for people with average credit, customers don't understand how credit works. Job requires alot of patience and just being empathetic.
Pros
breaks
Cons
changing schedules
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Customer service
Customer Service Representative (Current Employee) - Woodbury, NY - May 12, 2021
It’s a solid easy job. Just be on time and on point and it won’t be a problem for you. One call at a time very easy work and nice people if you are kind to them it goes a long way
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Don’t bother
Customer Service Representative (Current Employee) - Woodbury, NY - May 5, 2021
This place is a revolving door. This job is literally sucking the life out of me and I thought I’d like it in the beginning but it gets exhausting getting monitored for the dumbest things. They basically want you to be a robot that’s how you’d pass monitoring and it’s exhausting dealing with customers screaming at u all day. Good luck if you’re new because it’s about impossible to call ur manager when you have an issue they literally ignore you and everything they taught me in training was apparently completely wrong 😑
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Engaging place to work.
Collections Specialist (Former Employee) - Pittsburgh, PA - April 21, 2021
I enjoyed working at cardworks. It is a promising company. The top brass really seem to be invested in the rank and file. Unfortunately that did not trickle down to the management in charge of implementing and building values and work ethic. My immediate supervisor zapped whatever enthusiasm I had for the job. From micromanaging to apathy, they really didn't seem to care about the employees. Turn over is a revolving door.
Pros
Incentives, perks
Cons
Low pay, Short breaks, apathetic management
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Horrible
Fraud Investigator (Current Employee) - New York, NY - March 26, 2021
People are abusing authority and plenty favoritism in the work place... no growth even with knowledge.. the female managers are more worried about who body is better and not actually doing work.. people at the top (management) do absolutely ntn but complain and put pressure on the associates .. and we are underpaid and are being told to not say anything to anyone or ask questions about it
Pros
You get a check
Cons
The job sucks
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Questions about CardWorks Servicing
- If you were to leave CardWorks Servicing, what would be the reason?5 people answered
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