Excellent Customer Service Position
My customer service responsibilities at Care Courses included taking customer calls, answering questions on state and national childcare licensing requirements and assisting students with their coursework over the phone. I was also responsible for grading student answer sheets, performing data entry, writing blog posts and working with the customer service team to improve processes.
I learned a plethora of new skills in my position. These included an understanding of state childcare licensing requirements, improved writing skills, how to work effectively with a small but driven team, and how to handle escalated customer calls. Moreover, I learned a lot about childcare after reading many of the education materials the company offered: for instance, never shake a baby!
The best part of the job was the positive feedback I received from students (or customers) over the phone. As a customer service rep, I would get daily reminders of how much students enjoyed and valued the distance learning materials and course content. Conversely, the hardest part of the job was having to talk to and fail students who broke the honor code policies. Nonetheless, it was a great customer service position.
Supportive team, positive working environment, strong purpose, good pay
Bad traffic during rush hour