Clinic Manager (Former Employee) – Las Vegas, NV – October 16, 2018
The workplace culture is horrible at CareNow. What was once the focus of urgent care and treating patients, is now focused on competing with Concentra. When new procedures are trying to be implemented, there isn't any training for management or the staff. Upper leadership will send out information in an email and expect everyone to be ready in days. The medical providers are not properly trained for DOT physicals and occupational medicine, the hourly staff works anywhere from 13 - 15 hours a day with minimal or no lunch breaks at all and managers are not supported in their work. Not recommended to anyone wanting to work for this company. It needs to either stay in urgent care or be bought out by a company that knows how to run this business effectively.
I have been working here for almost two years and it is progressively getting worse. The turn over rate for staff is ridiculous and the schedules are not consistent. They will either cut your hours due to "efficiencies" and make you travel to other clinics for hours or beg you to work overtime because they are understaffed. They do not care about your well being at all. You can't take a lunch break but you also can't eat at the front desk area. Upper management is terrible as well. They want us to see 60-100 patients a day, but won't give us enough doctors! People are constantly upset about the wait times and I don't blame them. They do have really good benefits though.
No breaks, long hours, understaffed, over-worked, poor management
One of the worst companies I have ever worked for. They hire people within management that don’t know what they are doing. It’s always drama and people being messy and gossiping about another persons business. Just unprofessional. Schedules are never consistent. Management doesn’t care about your personal life. They have no sympathy. You are underpaid and talked to like a child. It’s ridiculous
X-Ray Technologist (Former Employee) – Overland Park, KS – September 12, 2018
If you want to sing company loyalty songs, be treated like Jr. High schoolchild and be quizzed on acronyms by every manager who is trying very hard to show that he is useful, this is the place for you. If you want to work in a place where people gossip about each other behind each others back and snitch on each other - this place is for you. If you want a schedule that will mess up your family life, because your days off will almost NEVER match the days off that your family has - this place is for you. If you want every word that you say be reported to the manager and twisted in process - this place is for you.
Care Now has its ups and downs, depending on which location you work. Its a great job as far as helping people, but as far as making a decent living its not. It has great benefits and great culture but again it just depends on which location you work to determine your overall experience.
chief complaint, and basic vital signs (Current Employee) – colorado – July 18, 2018
Pay is substandard for cost of living. Benefits are good. Culture of unfair treatment, and deception. Training is terrible and followup support is worse than non-existent. Asking questions or even for help is discouraged and often met with disgust and shaming. Employees are treated as if they are mentally challenged children sometimes, while expected to be dedicated geniuses at other times. Grievances are ignored or retaliated against. Being a model employee means nothing. I love my teammates and interacting with patients.
unpaid breaks are required, but often impossible. Working lunch is common
X-Ray Technician/Medical Assistant (Current Employee) – Las Vegas, NV – July 9, 2018
Care now in Las Vegas is one of the worst places I have ever worked. I have heard the opposite of other states they operate in. I just don't think that the Vegas Market got the memo that this was supposed to be a good place to work. Since the day they bought urgent care extra, they have consistently broken most of their promises. There are many times I feel that the upper management has no clue as to what they're doing. Even the providers have no respect or faith in upper managements ability to solve simple clinical/administrative issues. I mean, we have startup and shut down instructions for an x-ray machine that we don't use on the wall as our reference. We are required to enter the same information into multiple outlets for their convenience. We are consistently under staffed. We are rarely fully stocked on supplies. You are required to attend a monthly meeting at 6:30 am, and if you happen to work that day, your shift went from 13 hours to 15+ hours, but its ok, we get a 30 minute break.... maybe. Even if you worked the day before and. It is sad because the job and the patients are amazing. The company is a joke. I don't believe these urgent cares should reflect on HCA as a whole because I have heard amazing things about HCA.
If you want non competitive pay for a job in which you have the work load of 2+ people and are constantly reminded that you are replaceable, this is the job for you!
Oh and there are a couple of days where we have to clean the clinic... after a 13 hour + shift....
Provider (Current Employee) – Missouri – June 29, 2018
As a provider at CareNow, I feel for the most part the culture is collaborative. I truly enjoy my position very much. CareNow is an excellent urgent care system that puts patients first. CareNow does this with appropriate structure, always improving communication, a strong focus on quality care from many different aspects (but all strive to improve patient outcomes), and a clear delineation of roles and responsibilities.
Good communication, management (clinical and medical), and quality focused care.
Medical Assistant/ Receptionist (Former Employee) – Leawood, KS – June 28, 2018
The management is constantly changing and is mostly run from out of state. Never a constant answer when asked about medical questions. Usually short staffed so you are forced to work overtime or working alone with a doctor.
Free snacks and lots of PTO
Never actually get a lunch, always working past closing and terrible company managment