CareCentrix Employee Reviews

CareCentrix is a company that lives by its core values and encourages their team members to take ownership and be your best self. It is amazing how much value you can bring to this organization and how open they are to ideas and suggestions in making this an even better company to work. The company prides itself on the great culture including the fun activities and giving back to the community. And most important focuses on delivering excellence to our providers, health plans and our patients.

Pros

Great Culture, Great Benefits, Flexibility, Be Your Best Self, Ability to Make a Difference

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Productive and decent place to work with great values

Care Coordinator (Current Employee) - Remote - November 19, 2023

Carecentrix is a great company & their compensation and incentive program is great. They have good values&work culture. They do sometimes lack communication between leadership and representatives and the follow up training on new areas isn’t always great. The processes they follow are good, but they are changing constantly so sometimes it can be hard to follow out work duties.

Pros

Work/life balance

Cons

Communication

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CareCentrix insights

Based on 369 survey responses

What people like

Clear sense of purpose
Ability to learn new things
Time and location flexibility

Areas for improvement

Trust in colleagues
Sense of belonging
General feeling of work happiness

Value for for their clients and employees

Patient Advocate (Current Employee) - Remote - November 16, 2023

What is the best part of working at the company?This is the absolute best company I have ever worked for. They stand behind their values and show it. It’s an absolute honor to work with such great people. What is the most stressful part about working at the company?This company promotes wellbeing, I’ve not had a single day of stress. When I’m doubt reach out, there’s always been someone there.

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Okay job with mediocre company

Clinical Reviewer (Former Employee) - Remote - November 8, 2023

Salary is okay. The work is very demanding. Expect work flows to change often. The more you prove yourself to be efficient, the more work they will overload you with. Quality audits are inconsistent, they will nitpick about anything and everything. Work life balance does not exist.

Pros

Good benefits, work from home

Cons

Benefits are expensive, not enough pto

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Time sensitive Quotas

Customer Service Representative (Former Employee) - Tampa, FL - October 22, 2023

Very high intensity job, on the phone all day literally. Barely time to eat, short breaks, not great management, and very high turnover rate due to the strenuous quotas, etc

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A workplace where the only limitations is how far you want to go.

Medical Claims Analyst (Former Employee) - Hartford, CT - October 17, 2023

What is the best part of working at the company?Cooperative attitude in all departments What is the most stressful part about working at the company?Training needs updating . SOPs do not meet processing parameters What is the work environment and culture like at the company?Cooperative . All departments work well together What is a typical day like for you at the company?No one looking over your shoulder but assistance is always available.

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Pay is excellent however initial training was very poorly coordinated and carried out.

Clinical Reviewer (Former Employee) - Work from home - October 14, 2023

Pay is excellent however initial training was very poorly coordinated and carried out. 100% remote work. Leadership staff have tendency to make one feel unwelcome.

Pros

Pay

Cons

Training was very poor

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Teamwork is the dreamwork!

Verification Agent (Former Employee) - Remote - October 5, 2023

What is the best part of working at the company?CareCentrix was one of the best companies possible to work for. The teamwork is phenomenal and the leadership was from the heart. Best company ever!!!What is the most stressful part about working at the company?You always have your team there to guide you so stress is minimal. What is the work environment and culture like at the company?Best work environment possible. Teamwork and heart all the way. What is a typical day like for you at the company?I worked in verifications so cases were loaded and minimal call outs required.

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Horrible work environment

Outreach Coordinator (Former Employee) - Remote - September 28, 2023

Low pay Horrible work environment No bonuses or raises Very difficult to move up unless cool with upper management. Would not recommend working here Does not care about work life balance

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Fun

Customer Service Representative (Former Employee) - Remote - September 25, 2023

This is a Good workplace, good staff. They are really great at making sure all team members are taken care of. Benefits are great and the hours a very flexible.

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It is a good company with a great mission.

Vice President of Network Contracting (Former Employee) - Remote - September 15, 2023

What is the best part of working at the company?Great culture! Value placed on individuals and good promotion from within. What is the most stressful part about working at the company?Not enough staff to support initiativesWhat is the work environment and culture like at the company?Excellent. See previous response. Attention paid to employee satisfaction and engagement What is a typical day like for you at the company?Very busy, many meetings and at times frantic

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Official response from CareCentrix

October 10, 2023

Thank you for providing your comments. It's great to read that you enjoyed your role when you were employed at CareCentrix. Thank you for your contributions and we wish you success in your next position.

Horrible place

Billing Specialist (Former Employee) - Hartford, CT - September 12, 2023

Terrible terrible place they don’t care about employees will fire you for anything and will make you do everything but never getting a raise if you get bonuses they’ll change the way it’s made so you can’t get em

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Official response from CareCentrix

October 10, 2023

Thank you for taking time to share your comments. It is unfortunate to read that you did not have a better experience at CareCentrix. We wish you future success in your career. Thank you.

Toxic work environment

Patient Service Representative (Former Employee) - Remote - September 5, 2023

I enjoyed my training at CareCentrix, trainer was friendly and knowledgeable and made the experience fun while productively. Management show’s favoritism and workplace bullying is overlooked. Anything you share while doing icebreakers in training will be turned into jokes at your expense on teams.

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Official response from CareCentrix

October 10, 2023

Thank you for your review. We're very sorry that you did not have a more positive experience at CareCentrix. While it is encouraging to read that you enjoyed the training, it is disappointing to read that you felt some other areas did not go as well. We will share your feedback with our leadership team and try to be better. Best of luck in your future endeavors.

Horrible

Billing Specialist (Former Employee) - Remote - September 3, 2023

Management is horrible. It’s full of people who want the title but do not want to do their job. If a patient requests a manager they are avoidant. Please don’t work here.

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Official response from CareCentrix

October 10, 2023

We are sorry to read your comments. Your feedback is not indicative of the culture that we strive to create at CareCentrix. We wish you had reached out to your Human Resources Business Partner to address your specific concerns so we could have made things better. We wish you success in your next role. Thank you.

Given the tools for success.

Team Lead, Clinical Reviewer, UM Government Programs Medicare Home Health (Current Employee) - Tampa, FL 33634 - September 3, 2023

What is the best part of working at the company?Wonderful place to work while providing advancements.What is the most stressful part about working at the company?None, the culture is about you and your growth.What is the work environment and culture like at the company?Positive with continued education.What is a typical day like for you at the company?Busy and non stop, steady and opportunity for OT.

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Official response from CareCentrix

October 10, 2023

Thank you for your feedback. We are very pleased that you recognize and appreciate our positive culture. Additionally, thank you for the role you play as a team lead - you are making a big difference each day both to our team members and to the communities we serve. We wish you continued success!

High Productivity

Grievance and Appeals Specialist (Former Employee) - Tampa, FL - August 29, 2023

Good Benefits and Pay but high expectations go with job. Cases have a strict timeline to be completed. Must follow CMS guideline. Management style is micro-management because of timelines. Work from home is a plus. Flexible schedule and PTO

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Official response from CareCentrix

October 10, 2023

Thank you for your feedback. We appreciate your candor and we wish you success in your future endeavors.

Best place I've ever worked

Senior Analyst (Current Employee) - Remote - August 24, 2023

The laid back culture, concern for employee advancement, and benefits all make this one of the best places I've ever worked. They genuinely care about their employees and it's evident in the regular updates to policy and benefits that they continually make.

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Official response from CareCentrix

October 10, 2023

Thank you very much for your feedback and for sharing your experience. We are thrilled to read that you enjoy what's going on here, and feel it is the best place you have ever worked! That's fantastic! We thank you for your contributions, and wish you continued success.

Great job

Patient Care Coordinator (Current Employee) - Remote - August 21, 2023

The company is very diverse with it's staff. My supervisor is fantastic. Has helped guide me when having personal issues and needed to take time off. This job is not rocket science so if you pay attention in training and use the resources they give you, the job is easy. Yes it can be stressful when dealing with sick and elderly patients and the red tape of their insurance plans, but show me 1 job that does not have it's days. Pay is very competitive. They do acknowledge those who get their work done and do the work as they are shown. We do have weekly meetings to give all team members updates and give them chances to ask questions or give their own feedback. I do feel I have been recognized for my hard work. My supervisor and Leads are always ready to help me when I need it. If there is something they don't immediately know, they help me find the job aides to help me find the answers. I do have busy days and sometimes slower days. I have referred two other former co-workers to Carecentrix. There are always challenges when working remotely like when you come across situations outside of the norm, and you don't have someone sitting right next to you to ask, but we are all required to keep Microsoft Teams chats up, so it makes reaching out to someone for help easy. I love working from home as it is great as a single mom. I feel hears when I reach out with feedback. I love this place.

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Official response from CareCentrix

October 10, 2023

Thank you very much for your kind words. As a current team member, you know we work very hard to cultivate a culture that is supportive and responsive to our team members as well as to the community we serve. We appreciate your candor and your feedback. Thank you for your contributions and we wish you continued success here at CareCentrix!

Smoke & Mirrors don’t believe the hype

Customer Service Representative (Current Employee) - Remote - August 5, 2023

This company dresses the job up in a nice bow and at the end of the day the job is actually pretty horrible. The training is ok but after that good luck. They send you out there to get beat up by their clients knowing you don’t have the knowledge and very minimal training to do the job. You leave discouraged and miserable EVERYDAY no matter how smart or intelligent you are. They pit you on the phones after a week or so of training and from there it’s downhill. The Management is not genuine and they make you have meetings every week on CAMERA so they can sit there and look at your misery after getting beat up all day servicing their clients. It’s just a complete disappointment. The pay is average so it’s not an income driven position. They knit pick everything and make goals impossible to reach. If you can afford to NOT work here don’t do it. It’s just smoke and mirrors and you will probably never progress unless you stroke some egos, other than that you’re just a worker. You start off thinking it’s a family and they have your back and you learn by end of training it’s just the same as other call center type positions, definitely not the experience you probably want. 1/2 of the training classes quit before the job gets started, new hires always run for the hills. This is the kind of job you get until you get a BETTER one! Good luck you will need it.

Pros

Work from home

Cons

Management, short breaks, customers

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Official response from CareCentrix

October 10, 2023

We're sorry to read that are not having a more positive experience at CareCentrix. We strive to create a culture that is supportive and caring, so we apologize that your time here has not been consistent with that. Please reach out to your Human Resources Business Partner so together we can discuss and explore solutions to your specific situation. Thank you.

Horrible I wouldn’t recommend this job to my worst enemy. Do not work here even if you’re desperate.

Senior Customer Representative (Former Employee) - East Hartford, CT - July 21, 2023

What is the best part of working at the company?The best part about working for the company is the amount of PTO you obtain in a year. You will need itWhat is the most stressful part about working at the company?Trying to use all of your PTO days in one year. It’s so busy they decline decline decline approval for PTO.What is the work environment and culture like at the company?ToxicMicromanagers(hardcore)Hardcore tracking of every price of workLow moraleManagement can’t be trusted What is a typical day like for you at the company?Processing request for DME supplies, having to complete a certain number with in an hour, and if you don’t meet your numbers, you will get written up. Your day is filled with stress and anxiety.

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Official response from CareCentrix

October 10, 2023

Thank you for providing your feedback. It is disappointing to read that you did not have a more positive experience when you worked at CareCentrix. We will share your feedback with our leadership team and work to make improvements. We wish you best of luck in your next role. Thank you.

terrible

Collections Specialist (Former Employee) - Hartford, CT - July 14, 2023

horrible, micromanage, fire you for anything. the pay is set up so you cannot achieve any of your bonuses. managers are terrible and will say one thing and do another . stay far away

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Official response from CareCentrix

August 1, 2023

We're sorry to read that you did not have a more positive experience at CareCentrix. We strive to create a culture that is supportive and caring, so we apologize that your time here did not reflect that. We will share your feedback with our leadership team. Wishing you success in your next position.