CareCentrix Employee Reviews

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5.0
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Very Great place to work
Billing and Collections (Former Employee) –  Tampa, FLJune 18, 2019
I worked there for 8 months before relocating to Georgia. This job felt like home to me! The managers were awesome. The company demonstrates the appreciation they have for their employees. I'd still be working there if I still lived in Florida!!!
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2.0
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Management ?? No direct
Billing (Former Employee) –  Tampa, FLJune 13, 2019
When first starting here everything was great. After a year the reviews I read prior to starting we’re becoming believable. Thought carecentrix is a great company to gain medical experience and great pay. Certain departments leadership/management team aren’t genuinely for you and has favoritism. My department was a disaster when it came to leadership, no directions, drama though there were some leads and a supervisor that we’re supportive and encouraging. Beware there is blockage when trying to transfer out certain departments, believe me that was the biggest rumor and true rumor from many people in various departments.
Pros
Pay, monthly incentives, volunteer events and food truck Friday’s
Cons
Management/leadership.. transferring/promotion blockage
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3.0
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High call volume RUN
Intake Representative (Former Employee) –  Tampa, FLJune 10, 2019
calls are STRESSFULL
pt are rude
medical staff that calls in is rude
sys is user friendly when its not shutting down
the place is a zoo
only the strong will survive
the calls are NON STOP
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4.0
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Fun fridays were the best
Intake Coordinator/SME (Subject Matter Expert) (Former Employee) –  Tampa, FLJune 5, 2019
Great place to work with opportunities for advancement.. People are great.. Management care for their employees.. Benefits were great. Great wok environment..
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2.0
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Ok work place can be fun at times
Customer Solutions Expert (Former Employee) –  Tampa, FLJune 4, 2019
this company could be a great company if the leadership didn't show so much favoritism. The only way to grow is if you kiss butt and bring in food to your leadership. They do not value their tenured employees and give promotions to those with little to no knowledge just because they hangout after work. The phone intake department is ran by bully's who use their position to cause chaos in others life. It feels like high school expect the students are 40 and 50 years old with daddy issue and toxic mothers. They treat the younger reps as if they are children and not colleague and speaks to them with little and or no respect at all.
Pros
Great pay
Cons
Your are not promoted based on what you know but who you know
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4.0
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Productive place to eirk
CSC Supervisor PAC Coordinators (Former Employee) –  Tampa, FLJune 4, 2019
Carecentrix is a very good company to for. Management cared about their employees and supported them. Growth opportunity if you worked hard. Production was key and meeting your KPI meant success for the company and the benefits were shared with the hourly employees.
Pros
Working remotely
Cons
Increase did not match performance
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3.0
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If you are a self-starter and you can survive in a fast-paced environment then this is the place for you
Customer Service Expert (Former Employee) –  Overland Park, KSJune 4, 2019
Carecentrix I enjoyed working there I grew a lot working there however you have to be able to train yourself and be able to constantly adapt to change to learn the company the home healthcare is a wide-open field and in the three years I was able to learn a lot about that industry however if you end up on the wrong team you may not get support from management
Pros
Free food constantly
Cons
Overtime constantly
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3.0
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Challenging Healthcare/Homecare/Insurance Environment
Training Specialist (Former Employee) –  Tampa, FLMay 29, 2019
There is a lot to learn but it is a good starting point for new candidates to the corporate environment. You will work long hours serving patients needing home health care services arranged in their home.
These patients have coverage ranging from private insurance, Medicare and Medicaid. It can be a very personally rewarding position.
Pros
Job security, pleasant working companions, helping patients.
Cons
Long hours.
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1.0
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One of the worst company to work for
Sales Executive (Former Employee) –  New York, NYMay 22, 2019
One of the worst company to work for. Very bad customer service .
I would never work for this stupid company. I don't recommend anybody to work here.
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1.0
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A Live Prison
Customer Service Representative (Former Employee) –  Phoenix, AZMay 21, 2019
This place is a prison with the leads and supervisors as prison guards. They monitor you all day, It's a worse than a year in jail. AND talk about bonuses and this is just meant to make you work harder. Stay away...stay totally away...it's like being locked up for 8 hours in a maximum security prison.
All the monitoring is said to be for your benefit, whereas it's simply to get you work harder. RUN...RUN...RUN...far away.
Pros
None
Cons
They con you into working there
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2.0
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CCX Staffing is horrible
Staffing Coordinator (Former Employee) –  Tampa, FLMay 20, 2019
As a staffer you are for making sure patients that are being discharged from hospitals/rehab facilities or per doctors request are staffed with home health agencies to render needed services. Staffers also staff for medical equipment for patients. The job sounds easy, simply call in network providers to schedule services but the hard part is being declined by almost all the providers due to the fact CCX does not pay providers properly and they are not willing to accept the cases. Management has stated that providers are not properly filling out the claims forms but that is not true. Employees have been so pressured to staff cases that they have lied about providers accepting the case just to be in good standards with the required metrics. Other departments maybe better but beware of CCX Staffing department.
Pros
Good truck Friday’s
Cons
Stressful and management does not care how employees feel
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1.0
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Poor Company To Work For
Customer Solutions Expert (Former Employee) –  Hartford, CTMay 15, 2019
This company will provide you with a training class, but you will be let out on the floor to answer around 120 phone calls a day and the training you received does not help you at all to answer the customer's questions. Very micromanaged and the turnover it very high.
Pros
Non
Cons
Poor Managment and teamwork
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3.0
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Management disconnect from employees
CSE/ NST tier 1 (Former Employee) –  Hartford, CTMay 15, 2019
This could be a great place to work if you could truly count on your management team. Constantly given unrealistic numbers to reach for the amount of work you have to do. will tell you you're doing a great job but when it is time for bonuses all of a sudden your great reviews mean nothing. When you do speak to them in confidence your entire team is apt to know what was said. Half of the supervisors do not know how to perform the job you are doing so the leads have to help.

Starting pay and benefits are great but until something is done with the middle management the turn over will continue to be constant.
Pros
pay and benefits
Cons
constant turnover and incompetent middle management
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1.0
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Worst training ever - high expectations for performance despite poor training
Nurse Liaison (Current Employee) –  New York StateMay 15, 2019
Nurse Liaison - Hybrid - don't even accept this job. It is Nurse Liaison and Nurse Coach position with expectations you to go to all hospitals, SNFs, IRFs to see patients within 24/48 hr of assignment to you. THEN expect you come back - complete your documenation of those visits and do Nurse Coaching with caseload of 30-35 patients. Unreasonable expectations. IF you don't perform right away out of training - you are written up and put on notice. CareCentrix received a huge contract with Wellcare. But management doesn't even know what they don't know - and worst of all - they really don't want to know. They will tell you in training that they want your imput and then they use that imput against you. DO NOT GIVE INPUT - do NOT discuss your recommendations. DO NOT ASK your supervisor or even the trainers for help - it will be used against you that you are slow and/or NOT able to implement your training. If you need assistance go UNDERGROUND to other employees and ask for help assist one another - and use your personal cell and text. Do NOT use company skype or email. JUST DON"T ACCEPT A JOB HERE - move on.
Pros
offer you a great salary with starting bonus - b/c company is SO BAD
Cons
very poor training, multiple platforms to document very time consuming with high output expectations
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1.0
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Worst job ever even tho work from home
Reviewer (Former Employee) –  Tampa, FLMay 14, 2019
This company truely does not care for their employees. Example; this company spends time in company meetings proudly exclaiming that the amount of employees doing their surveys has increased, no not exactly, managers make their staff do the surveys.
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1.0
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Would not recommend this company unless there are no other options
Network Service Team Lead (Former Employee) –  Hartford, CTMay 14, 2019
Would not recommend this company unless there are no other options.
This company is poorly managed and very unloyal to its employees.
The balance of power and wealth is not evenly distributed and opportunities for growth are far and few.
Pros
Good location
Cons
Health insurance sucks
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1.0
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Horrible work!
Intake Specialist (Former Employee) –  Phoenix, AZApril 29, 2019
Not another call center would ever require employees to do what this company requires. Practices are all for company’s benefits, Too many negatives to write about. Read all negative reviews; they are true.

If last job on the planet: walk away.
Pros
Management work ho keep employees motivated
Cons
Practices and policies are the worst ever anywhere.
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1.0
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Stressful and not appreciated
Staffing cordinator (Former Employee) –  Tampa, FLApril 23, 2019
Poor management in the staffing dept. They do not want to improve their processes. If you ask questions or give suggestions on how to improve the work flow
"its seen as complaining". My manager would let a month go by before they would update on our attendance. If you make your bonus through quality by end of month they will look for things to take it away. They say its patients focused but in reality it's just numbers , not about quality and what's best for the patient. Work life balance is sub par.
Pros
Good insurance benefits
Cons
Poor management
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5.0
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Stressful
Verification specialist (Current Employee) –  RemoteApril 23, 2019
Micromanagement, always asking for more from the employees. No career advancement..constantly changes on how to do your job. Cases completed not measured fairly
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1.0
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ok company
NURSE UTILIZATION CLINICAL REVIEWER (Former Employee) –  Tampa, FLApril 19, 2019
ok company, does not support employees. do not trust upper management. no advancement. pay not competitive. best part, good co-workers. Benefits ok.
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Overall rating

2.7
Based on 345 reviews
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2.5Work/Life Balance
3.0Compensation/Benefits
2.3Job Security/Advancement
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2.4Personal Development

3.5Career Opportunities

3.0Family Support

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