Company top management changed - culture changed overall, but not in the office I worked - my 2 supervisors were great. Reorganization was reason for eliminating my position. Busy work days, and days without bosses in office. Worked independently. Co-workers were great and worked closely with branch manager, helped him learn the ropes in the beginning of his employment. Heavy calendaring, filing, phones,detailed itineraries, responsible for mail / FedEx, liason with company vendors, property manager; responsible for office move from one floor to another - oversaw renovations and kept staff aware of work and inconvenience. Schedule vendor visits - managed conference room calendar. Responsible for organization of inhouse and off-site meetings of departmental directors, and managers as well as client visits or reviews.
meeting and helping peopel be it my bosses or co-worker or clients. love projects
after 4 years, original company acquired by carlson and with it went perks.
Senior Travel Consultant (Former Employee) – Lisle, IL – January 19, 2019
I originally started working for another agency. That agency was purchased by another agency. Then the second agency was purchased by Carlson Wagonlit Travel. When I interviewed, it was not with CWT, but with the initial agency.
The management styles of the three agencies mentioned above were quite different. The first agency did not micromanage us, for me it was a good fit. The second agency was similar to the first. CWT tended to micromanage the way we handled the reservations, and I found their process difficult to adjust to.
Many benefits such as health insurance, pet insurance, etc
Senior Travel Consultant (Former Employee) – St. Louis, MO – January 11, 2019
I worked for this company many years. Over the last few years there had been a complete overhaul in management and management methods. There no longer was any employee loyalty even if you brought to the table knowledge, quality, and productivity. It appeared the company invested in a new training program; the employees were not advised of the investment in this training. The training included heavy monitoring with no feedback. Reviews by your immediate supervisor could be glowing and yet you could end-up on the list for lay-off unless you're willing to be available 24/7 for the 24 Hour Service Center. Most employees are virtual and expected to be available outside of their normal shift to assist. They cut your normal hours and expect you to be available to assist the 24HSC at all times. The 24HSC holds several calls being understaffed so your phone will ring almost every weekend and several times during the week in the evening to assist.
International Travel Consultant (Former Employee) – Princeton, NJ – December 4, 2018
The travel department taught me time management, how to manage stress, teamwork and satisfaction in assisting others and meeting demanding needs of general public,CEO's and VIP's.Many vendors visit on site with new programs, free lunches and free trips.Very demanding job assisted the Group Desk and relocation of top Companies in NJ and out of state, such has Exxon Mobile and Bristol Myers Squibb.
Low pay against industry average. Too many chiefs, not enough indians. Little room for advancement and dead end. Forget about raises. Little to no flexibility. Upset and frustrated clients (and that is really very understandable). This is a stepping stone at best. Be ready to move on.
Travel Counselor (Former Employee) – Phoenix, AZ – November 3, 2018
The more you know, the more responsibilities they give you. The lesser trained agents got to ride on your coat tails. Management gives no rewards or recognition for your accomplishments. NO fams, NO educational incentives. Vendor visits are few and far between. You're an order taker and Carlson hires anyone - even with very little experience. You're a big fish in a little pond and not making enough to work the long hours needed to cover service level expectations. It's an okay place for a year or two but anything more than that, you won't go anywhere. They hired some pretty unprofessional people, it's an embarrassment to the company. If only the clients knew someone from Best Buy with two weeks training was in charge of your travel! best advice is to go in and pretend to be stupid. You won't be over burdened with extra responsibilities the others can't handle, Think Phase IV, don't let anyone know you can do them - you'll be doing them for everyone all day long!
Horrible co workers not properly vetted to be agents, Long hours, little reward. No bonuses, no recognition.
In my time with Carlson Wagonlit Travel I was tasked with Unix administration and application support. This dates back 12 years so opinion is certainly not current to how this organization functions today.
Travel Counselor (Former Employee) – Phoenix, AZ – October 18, 2018
Great job culture and certification as a travel counselor with approved accredited college units, so technically I am a certified travel counselor. The company is a leader in travel management and is dedicated to keeping its clients free from stress while handling travel arrangements.
Management is more there to support, but you are self managed and free to make sound acumen. Very professional in all aspects, especially training. The pay is very good with excellent job security.
I sincerely appreciate Carlson's employment leveraging and support.
Centrally located in Phoenix, always food by cooperative sales channels visiting the premises, ability to move out of state and work from home on contract.
Sr. Service Operations Specialist (Former Employee) – Omaha, NE – October 17, 2018
Working hours were my issue when employed there. Long days including weekends. However, the people, and culture were exceptional. Always willing to help. This job had many hats at the time, and was extremely fun. However, weekends were quiet as you are the only one there. I hear the job has changed a lot since I was there last. I liked this job a lot, and the company. Wished I had more opportunities to grow with the company. Some employees have been there for 20+ years. Hotel visits were a bonus and lots of fun.
Hotel showcases, benefits, working conditions, tools to do work, fun
long hours when I worked there. however 3 days off.
Corporate Travel Consultant (Former Employee) – Mendota Heights, MN – October 8, 2018
I was hired for a dedicated account and it was purchased by another company so we had no word on our job security for several months. People were leaving the account including the only in-house agent, supervisor so I accepted a new position elsewhere.
At Carlson Wagonlit Travel I served as a receptionist/administrative assistant. It was a challenging and fast paced business. The job was always interesting and exciting to learn about customer's travel plans.
Director (Current Employee) – Chicago, IL – September 2, 2018
The employees are the greatest asset in CWT, everyone is so willing to do their best! The executive team is doing their best to set direction. The company can benefit from stronger HR policies and leadership coaching.