CarMax Careers and Employment

Independence

I’ve never had a raise

There is a lot of red tape to go thru. Also be careful which position you choose as some positions are hard to be promoted from and often include taking a pay cut.

If you are cross functional ie. one of the smaller stores where you are trained in all areas of the business you make an hourly range based on experience roughly 15-17$ starting i would say, on top of that you make a bonus depending on the stores performance which is an added percentage based on whether or not the team pays for its hours worked for the week. After hours are considered paid for by total units sold then bonus accrues. I have heard this formula can change from time to time though.

It depends what position/ type of location. If you are a sales consultant at a production store or traditional store it is commissioned based. If you are a cross functional (XF) customer specialist you get a decent hourly rate to start with a team based bonus, everyone gets the same percent bonus which is added on based on how much you made an hour and the hours you worked.

Yes, the sales associates are strictly commission except during training

There is a lot of red tape to go thru. Also be careful which position you choose as some positions are hard to be promoted from and often include taking a pay cut.

This is going to be a long story. I applied for the customer specialist position and received a text message from one of the "senior specialists" a few days later for a phone interview. Phone interview lasted about 10-15 mins. He just asked about my experience and a few other questions. Next step was he offered an in person interview at the store, I came in and was interviewed by two individuals, one was the sales manager and the other was the store manager. They asked me situational questions from my past jobs and I needed answer the questions using the STAR method. That took about 30-45 minutes (depending how long it takes for you to answer the questions). After if they want to move forward with you, they'll have you watch a video and do an easy sales exercise. They look more for the quality of the conversation rather then the sale. Finally they asked me to come back to interview with the GM. I came back a few days later and the GM asked me situational questions, once again use STAR method. She asked me 10 questions and asked why do I choose carmax, then she finally offered me the job and I did a drug oral swab test. We further discussed my start date.

Drivers license

Reasonable if you are president club but starting out you’ll be working a lot of nights and weekends

Monday-Sunday hours range from 8:30a to as late as 11:45pm. They tell you it’s rare that you’ll stay late but I haven’t been here a full 3 months yet and we’ve stayed closer to 11:45 most nights. Store Hours are 10a-9p

Retail is 8 to 5. Production varies 7 to 4, 7 to 5 or even 6 to 6.