CarMax careers and employment

Great company to work for. They take cars of their employees. Fast paced always something to do or learn. CarMax trys to balance work and life but you have to understand that it is retail and needs of business.

Some will like this job, some will hate it. Very rigid workplace with a lot of policies to memorize and follow. Lots of opportunity for advancement and to learn mechanical skills and auto body without going to a trade school. Slightly below average medical benefits in my opinion.

I started as a Sales Consultant with Carmax then switched to working for the Phone Triage Department in the call center in Olathe. So a couple of things you should be warned about with Carmax 1.) They will sell you during training that Carmax cares about their employees and their life outside of the job. THIS IS STRAIGHT BS!!! I had close coworkers who vented about their home life (especially during the COVID-19 pandemic) and had no babysitters or no daycare and needed to change their schedules. We were promised that after 90 days you can switch your schedule they never did regardless of the situation. I even had a coworker cry to them and all they could say was "I am sorry but we have to think about business needs." Does this sound like a caring company? 2.) They micromanage!!! Like I said they sell you they are not the same as most contact centers and they did a study on how to be better but they are not better at all. Since the COVID-19 virus it has gotten worse. I have always been on time, did overtime when it was needed, and NEVER been written up but after I put in my 2-week notice I was automatically terminated because I took several calls that I communicated to my manager was important due to me moving. They even have telephone booths to take calls. They said I was stealing company time had me write a statement and then my manager tried to get me to quit and I told them if they want to fire they can but I am no fool that means no unemployment. 10 mins later they fired me. When I asked why I was automatically terminated when I never was even written up they said they take "stealing time" serious --_____-- 3.) They also trying to create new job positions that require more work but less pay! The managers in the triage department and in SOME stores are lazy and rude. They are not held accountable for their actions but only waving the handbook at employees. They are very unorganized and all over the place every manager has a different answer never on the same page and it is frustrating when trying to help the customers. 4.) DO NOT BUY CARS FROM THEM!!! I Have more complaints from customers that the cars are trash and even if you get maxcare they have so many loopholes on getting their car fixed.

Good job and skills to learn and would recommend to anyone that like cars and learning how to clean and create a great safe work environment for people to enjoy

Fortune 100 company. Just fantastic to work for. Managers are wonderful and always willing to help further our career. If it weren't for moving out of state I would stay with CarMax.

Unfortunately, my experience working for CarMax was not so pleasant. The first month training went smoothly and was a fun, energetic environment. However, once I moved to the sales floor it was completely different. Hours are long, management not helpful/unresponsive. I was hired for sales, the calls often were not sales related.. bonus structure very vague and not straight forward.