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Questions and Answers about CarMax

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  • What is the work environment and culture like?
  • How are the working hours?
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263 questions

I would try to find a way to get rid of the "Good ole boys club" they have at Carmax. If you work at the Richmond Virginia, Short Pump store, you had better be in the club or you will be treated like garbage!! Carmax is a horrible company to work for. They are very dishonest people.

Answered March 6, 2020

Turning in your resignation.

Answered May 19, 2020

Very time consuming, with several one on ones with different managers asking different behavioral type questions ending in a role play. Seems like a waste of time with such a high turn over with the company.

Answered February 15, 2020

Health benefits after 30 days. Pretty good health insurance.

Answered February 15, 2020

I have no clue. That was never talked about the whole time I was there.

Answered February 15, 2020

Monday-Sunday hours range from 8:30a to as late as 11:45pm. They tell you it’s rare that you’ll stay late but I haven’t been here a full 3 months yet and we’ve stayed closer to 11:45 most nights. Store Hours are 10a-9p

Answered March 23, 2019

TURN AROUND AND GO HOME !! The management is a joke at the Richmond Virginia Short Pump store. You have to be in the "click" to do well at Carmax. The managers are former car detailers and appliance salesmen that have no idea what they are doing. All they care about is making money for the company and themselves. You will mean nothing to them. If they don't like you personally, look out !! They will harass you untill you quit or they will write you up for everything and get you fired. The 100 best places to work junk, is a total lie and it is a set up by Carmax. They have a huge turn over of employees ..... that is why they are ALWAYS hiring (Red Flag !!) DON'T DO IT !! Go to a real dealership! I wasted 11 years there. It was 11 years of misery !! In the end, they fired me !!

Answered March 8, 2020

With the current situation with the corona virus we appreciate that the stores are open " to maintain the associates employed" however why not protected them. I had to take a 2 weeks without pay because I can not wear a mask while dealing with customers. Sad that an organization that claims to care for their associates been employed doesn't care about protecting them and the customers.

Answered March 29, 2020

Very expensive warranty? For less than the cost of a bottled water per day out of a machine; you get 24/7 roadside assistance, loaner or rental reimbursement, and a max deductible of $300. That's cheap. I'm a rookie, but I sold 10 units my first month and 8.5 'warranties' aka MaxCare which is not a warranty but an extended service plan. Some consultants just do the minimal to get by in training and it shows when they get on the floor. This is not a job for lazy people, but it is a rewarding job if you sincerely like to help others meet a serious need in their life.

Answered June 26, 2019
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