CarMax Employee Reviews

I enjoy taking with all of my managers and they are always there to make sure I succeed in my role. They are always making sure we are setting goals to progress within the company. Feel a strong sense of belonging within my team. Excited to grow within the company and see where it takes me.

Was this review helpful?

Horrible place to work

Sales Consultant (Former Employee) - Columbus, OH - December 3, 2023

If you want to make money as a car salesman look elsewhere, the pay is horrible, it is designed to pay you as little as possible for your work. If a customer calls in or does anything online, you lose half a commission. returns the car inside seven days, you make practically nothing. cancels Maxcare inside of 90, you forfeit that commission. The sales consultant position is a revolving door because you cannot make money working here. The company lures you in with false promises, you would have a better career working at a McDonalds. Beware

Pros

benifits, sometimes free lunch

Cons

slow to no sales, overbearing sales mangers, impossible metrics, rude customers with no credit

Was this review helpful?

CarMax insights

Based on 3,991 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation
Ability to learn new things

Horrible work experience

Business Office Associate (Current Employee) - Miami Lakes, FL - December 1, 2023

Worked in the business office and although the customer were amazing the staff and management was horrible and bias. They don’t care and if you don’t fit in with them they will do their best to try and get rid of you even if you are doing everything correctly in terms of your job description. I had a HORRIBLE experience with the staff here.

Pros

Great hourly wage, Amazing customers, Always something to do.

Cons

Poor management, No motivation to exceed expectations, Bias work setting environment

Was this review helpful?

Pretty good job

Lead auction associate (Current Employee) - Murrieta, CA - November 30, 2023

I enjoy my job. It's easy work and very flexible. Most of the time we are having a good time while getting our work done. Benefits and PTO are also awesome. A few years ago the pay was above average for local entry level positions. Carmax is not keeping up with inflation, though. Raises need to be considered based on the local cost of living. That's really the only downside. Moving up in the company is easy for those willing to put in the effort required.

Was this review helpful?

Great job with on going training and tons of support

Customer Experience Consultant (Former Employee) - Phoenix, AZ - November 30, 2023

Anyone looking to work from home should apply if you can talk on the phone. Experience with financing is helpful. Minimal company meetings but a ton of Microsoft teams work

Was this review helpful?

Rate your recent company

Share your experience to help others

Company has steadily declined

Sales Associate (Current Employee) - Texas - November 29, 2023

Every year it gets harder to make money. With Omni most of the cars you sell will only pay half commissions which can make things very frustrating. Especially when you’re doing multiple test drives and 99% of the work. No raises in the last 10 years and none for the foreseeable future. Too many things are expected of you and you don’t even get compensated for doing those things. There is way too many ways to lose money after a sale and in today’s time with inflation we can’t afford to be losing money. If you’re looking to make some money in sales look elsewhere, this place is good if you’re a beginner and need to learn the basics.

Pros

After 750 cars you’re eligible for a demo, benefits

Cons

The remote leads, no raises

Was this review helpful?

A job that is generally stress-free, but pays well under industry standards

Sales Consultant (Current Employee) - Tennessee - November 29, 2023

What is the best part of working at the company?Sales managers are respectful and 401 match is good What is the most stressful part about working at the company?Low commissions. Commissions on many occasions are split with online customer service personnel even though the in-store sales consultants did all the workWhat is the work environment and culture like at the company?Work environment is pretty easy-going. Sales managers are respectful. Generally sales consultants work between 40 to 45 hours a week so home life is pretty good.What is a typical day like for you at the company?As a sales consultant, you generally deal with appointments whether they were made by the customer or online with a customer service representative. If you’re lucky you get a fresh walk in so you can try to make full commission. Generally, it’s a customer service job with processes in place to sell vehicles and take care of the customers.

Was this review helpful?

Great Business Model, Horrible place to work

Business Office Associate (Former Employee) - Tucson, AZ - November 29, 2023

The schedule is never set in stone, the pay is laughable. The security systems meant to keep people safe in the office don’t work, good luck trying to be friendly with coworkers, everyone there just wears a smile but is happy to try and get you fired for anything if it means they have a chance to move up. The part time workers are there for a check and nothing else and happily skate responsibilities off to full time people, leads frequently disappear for an hour+ and leave trainees in the office to try and handle things. They also are horrible when talking about other locations, it’s just drama, drama, drama at this location, avoid, avoid, avoid!!!!!

Pros

Decent benefits

Cons

Management, coworkers, work/life balance, pay, anything else really

Was this review helpful?

Truly a great place to work!

Bankruptcy Specialist (Current Employee) - Kennesaw, GA - November 29, 2023

CarMax consistently shows how much they care for their associates, through surveys, associate events, and even philanthropy. I feel really cared for on a daily basis. My job is easy but I can see the meaningful impact it has on the company, and it always feels great to be recognized!

Was this review helpful?

Fun place to work at!

Sales Consultant (Former Employee) - Puyallup, WA - November 29, 2023

Working at CarMax was a very fun experience. It was my first sales job, so I was a little nervous. They have a good training program and provide an environment that helps you grow.

Was this review helpful?

Jobs at CarMax

See more jobs

Customer Service Consultant - Work From Home - Denver

Inventory Associate Porter (Full Time)

Vehicle Delivery Driver

Joliet, IL

30+ days ago

Great and rewarding

Manager, Customer Experience Center (Current Employee) - Raleigh, NC - November 29, 2023

What is the best part of working at the company?The culuture is incredible, how the company looks out for their associatesWhat is the most stressful part about working at the company?Although the training is important and necassary the length

Was this review helpful?

You'll love it

Customer Specialist (Former Employee) - Norman, OK - November 29, 2023

You will love you job. You get the experience of driving all kinds of different vehicles. You get to learn new things you didn't know. And you get to help people

Pros

The people, the job and the experience

Cons

None

Was this review helpful?

CarMax Auto Finance Collections Specialist

Collections Specialist (Current Employee) - Atlanta, GA - November 29, 2023

CarMax Auto Finance isn’t a bag company to work for. They offer 6-8 weeks of job training and you’ll have lots of support from management during that time. I feel like this job is best for someone whose looking for an entry level position and whose okay with less pay. The pay does not equate to the demand expectation of the job.

Pros

Excellent Training, Gym Benefits

Cons

The pay for the amount of work does not equate

Was this review helpful?

Ok but not longterm

Inventory Specialist (Former Employee) - Missouri - November 28, 2023

No room for growth Stuck at low salary they hired you atRidiculous quotas Poor point system You are not apart of a family you are replaceable Doesn’t care about your personal life or health

Was this review helpful?

Disorganized

Business Office Associate (Former Employee) - Colorado Springs, CO - November 27, 2023

I barely had any training and it was impossible to learn the job. With the amount of disorganization and poor management, this was an awful place to work

Was this review helpful?

Stressful

Production Manager (Former Employee) - Bristol, TN - November 27, 2023

Micro managed can’t move up and walking on eggshells all the time. Very liberal ideas. The hardest part of the job is keeping management happy and abiding by the company standards at the same time. A typical work day is management on your back all the time.

Pros

Benefits and pay

Cons

Stress

Was this review helpful?

Room for growth

Driver (Former Employee) - Waterbury, CT - November 27, 2023

Worked in the transportation department as it was a new department there was a lot of room to grow, but it did take time, and just like any company there were the favorites.

Was this review helpful?

Work/life balance

Business Operations (Current Employee) - Huntsville, AL - November 26, 2023

I really like the way schedules are set up week to week. No matter what shift I’m scheduled, I always have time to spend with my kids once I get home. This is a welcome change from previous jobs who could care less about family.

Was this review helpful?

Great place to learn and grow

Business Office Associate (Current Employee) - Huntsville, AL - November 26, 2023

I appreciate the fact that CarMax promotes within and allows current Associates the opportunity to move into Management roles with great training and mentors.

Was this review helpful?

Amazing Company

Operations Manager (Current Employee) - Naperville, IL - November 25, 2023

CarMax is by far the best company to work for if personal growth is of importance. Delivering exceptional customer service must also be a high priority.

Was this review helpful?

Fun but repetitive

Vehicle Condition Assessor (Former Employee) - Knoxville, TN - November 24, 2023

The company itself could add more paid holidays. The only way to really move up is to relocate. You do get good vacation time as a full time employee.

Was this review helpful?