Carousel Industries
Carousel Industries Employee Reviews
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Productive
Sales Engineer (Former Employee) – Reston, VA – February 24, 2015
While managing to balance a phone, AV, and IT network engineering department, they provide detailed systems to their clients. they strive to have their engineers and employees stay current with their certifications and industry standards. They will be a leader in all their fields.
Pros
virtual office work is approved
Cons
accountability
Training is very lacking and get lost in the corporate culture
Convergence Technician (Current Employee) – Exeter, RI – November 12, 2018
For a support role, training is non existent. You pretty much have to figure things out yourself and are found out about the latest deployments when something breaks.
Starting Point
Convergence Specialist (Former Employee) – Exeter, RI – October 17, 2018
Carousel is a good place to start a career, but that is all. Unless you start in your desired position, you will not get there unless you theaten to quit, or quit and come back. Pain points would be upper management, and no growth. Outsourcing is used very heavily, instead of hiring more in courtry talent, out of country resoures are used. I do not think "All IT companies do it" should be the norm. Positives would be free fruit and occasional free lunch.
Pros
Free lunch/ fruit
Cons
Management, growth, Outsourcing
Fair wages for fair work
Quality Assurance Representative (Current Employee) – Farmers Branch, TX – October 8, 2018
A great job, unfortunately just not alot of opportunity for advancment. Really enjoyed every one I worked with and management does a great job of being upfront with you
Pros
Great job Great people
Cons
lack of advancement opportunities
Don't work here
Inside Sales Representative (Former Employee) – Windsor, CT – August 23, 2018
Poor management. Employees are treated poorly. Business run by greed. Little to no training. You are just a number. All they care about is getting a customer's money not customer service.
Pros
Fruit?
Cons
Low pay poor treatment
Maybe fine as a stepping stone. Career... not so much
Sales Engineer (Former Employee) – Washington, DC – August 7, 2018
Carousel is yet another one of the sales driven, rather than engineering-driven, integration providers. Companies like this never value what is really important, it's always just about the money.
Unfortunately, it takes real talent to run a successful integration company, everyone's job overlaps at least a little with everyone else.
When you just focus on sales, you lose good talent- and bit by bit the system crumbles.
Eventually, when it becomes crunch time and management really needs to lead to keep the company together, the company either flounders or is sold off.
I suspect that is what will happen to Carousel.
Unfortunately, it takes real talent to run a successful integration company, everyone's job overlaps at least a little with everyone else.
When you just focus on sales, you lose good talent- and bit by bit the system crumbles.
Eventually, when it becomes crunch time and management really needs to lead to keep the company together, the company either flounders or is sold off.
I suspect that is what will happen to Carousel.
Great place to work
Convergence Technician (Former Employee) – Exeter, RI – August 1, 2018
Great work place and work culture, spent my time helping customers and technicians solve issues with VOIP and networking as well as entering higher tier issues into database
Pros
pay
Cons
healthcare schedule
Eam Building
Data Solutions Engineer (Former Employee) – Bay Area, CA – July 29, 2018
I was hired to build a team for Northern California Region. This region was neglected when I took on the position and slowly made into a profit region. Developed relationship with Vendors, brought onboard named accounts and developed a pipeline.
Nothing to Rave About
Service Delivery Manager (Current Employee) – Exeter, RI – July 2, 2018
Many roles are/can be remote. Mgmt is sales first and culture last. Relationship with clients is often strained due to low skill sets and low staffing.
HQ is clean, free coffee, free fruit, nature trail on site as well. Company needs to revamp their processes.
HQ is clean, free coffee, free fruit, nature trail on site as well. Company needs to revamp their processes.
Pros
Remote work
Cons
Culture
No career advancement, no benefits and no money!
Convergence Specialist (Current Employee) – Remote – June 9, 2018
Been with Carousel a couple of years. I like working remotely and the flexibility it gives you. However, it's very frustrating when it comes to training because there is none. Compensation sucks, healthcare insurance out of pocket costs are horrendous and they will not give you any structured process to advance. Biggest frustration is that in the employment ads, social media and in their company wide internal communications, they make claims which are flat out untrue. Currently looking for a new position with a more ethical company that is not trying to outsource my job to India.
Pros
Remote office
Cons
Low compensation, expensive healthcare, no advancement, no training
Too many things
Account Executive (Former Employee) – Southwest. – May 8, 2018
They can't be focused and support all the things that they and while it is a great idea in concept. They don't pull it off and they don't give you time to spend the energy to be successful.
Above average management
Onsite Technician UNLV (Current Employee) – Las Vegas, NV – May 3, 2018
Report to a local university as an onsite technician/phone support on multiple voice applications. Enjoy my work and the people I work with. Contract is coming to an end. Need to keep options open at this time.
difficult management
Manager (Current Employee) – Rhode Island – May 2, 2018
over 100 emails per day
fast paced constant interruptions and queries via phone and IM
Need to work long days to keep up with workload
Heavy micromanagement
fast paced constant interruptions and queries via phone and IM
Need to work long days to keep up with workload
Heavy micromanagement
Pros
some flexibility
Cons
long days includes extra hours on a salary
Chaotic and stressful, high pressure with little support
Convergence Engineer (Former Employee) – Exeter, RI – May 1, 2018
Constantly breaks work assignment process and over0subscribes engineers. Uninvolved management only at the technical director level - no collaboration or communication with the team apart from sporadic group-wide IM's about unassigned tickets in the queue. High-end tech, but no training. You are literally on your own with no management support.
Pros
cutting edge tech, work-from-home arrangement is above par, good benefits
Cons
poor management, subpar medical benefits, odd location for HQ
Good Company
Project Manager (Current Employee) – Exeter, RI – April 30, 2018
Management is excellent and hours/ schedule are flexible. Company really caters to what will make you happy as an employee. Open door policy with most managers so voicing concerns or opinions is always welcome.
Pros
HR lunches and events, long lunch, make your own schedule, room to grow and move around, great team
Cons
accontability, internal knowledge of job duties in company, easy miscommunication if not careful, not possible to meet deadlines given
Carousel Industries
Sales Engineer (Current Employee) – NYC, NY – April 2, 2018
The complexity of the current technology landscape requires a new kind of IT services provider, one that offers more than a simple drop-ship model. Businesses are looking for a true partner to advise on, implement and support solutions. Carousel’s professional services support a wide array of IT activities and initiatives, from solution implementation to hardware support to strategic consultation. Our experts help your organization keep pace with the rapidly evolving IT landscape, providing a strategic partner focused on helping you achieve your desired business outcomes.
Pros
Distributed
Cons
Isolated
you were not compensated for the amount of work performed
Systems/Design Engineer (Former Employee) – Alpharetta, GA – March 14, 2018
I enjoyed the people I worked with and the customers I supported but because the Carousel headquarters was located in Connecticut and I worked in Georgia, my work ethics and abilities were not fully recognized
Don't work here
SERVICE CONTRACT SPECIALIST (Current Employee) – Exeter, RI – February 7, 2018
They do not care about their employees. It's all about numbers and money for people at a certain tier. if you don't ave an office, you don't matter...
Pros
Co-workers
Cons
Everything that isn't a co-worker
Fun but competitive!
Inside Sales Associate (Current Employee) – Windsor, CT – January 24, 2018
Great 1st job out of college. Things to think about that this position included:
-Sales
-Lead Generation
-Cold Calling
-Networking
-Administrative Skills
-Sales
-Lead Generation
-Cold Calling
-Networking
-Administrative Skills
Pros
Great Networking Opportunities
Cons
Not very stable
Great Place to Work
Service Delivery Manager (Current Employee) – Remote – December 6, 2017
Great place to work - people are fantastic, customers are great. Some changes happening, but it's going in the right direction. Lots to learn and even more to do!
Pros
Telecommuting
Cons
Volume of work