My experience was awful, manager wouldn't get back to you when you called, emailed, or texted & it wasn't just me. Very little directive when I started, wouldn't invest training into their employees, bunch of empty promises, manager did nothing to unify the team.
Maybe under a leader things would of turned out different. Culture trickles down.
Descent pay, worked remotely, got to help customers with their issues
Wait 3 months for benefits, don't invest in their employees, poor management, no leadership, sink or swim, no training