Branch Principle (Current Employee) – Springfield, VA – May 17, 2015
This company provides a lot of promise and potential, but the execution by those in charge are misguided. They do not evaluate the impact of their decisions on those below them. They want 110% from their staff, but provide them tools that are not up to the task of supporting the level of work they desire.
Moreover, there is a lack of direct training. They have a few highly compensated folks they fly around the country to lecture from fancy power points. However they do not focus on any practically useful training elements.
There are many problems masked by the incredible profit margin on their sub-prime loans. When the profit starts to shrink their error of their ways will be much more visible.
Analyst (Former Employee) – United States – July 11, 2018
The company uses the FISH philosophy and while management tries to "sell" it to staff, it really is only a marketing ploy. The lending business gets more focus than servicing and expect layoffs even when they tell you they have forecasted the layoffs to prevent any in the near future.
Totally changed from when I started required to work 12 hour days when never disclosed when hired. Management is horrible no training whatsoever. Management totally unprofessional times when ethics should have been in question when processing loans and goals without being said is close the loan whether benefits the customer. I worked there for almost 5 years and just got worst over time. Most people that stay is for the money. Would never recommend this company for a job or a mortgage.
You leave jobs because of management not the people
Loan Counselor II (Former Employee) – Plano, TX – July 5, 2018
The policies would change and there would not be proper notifications to be sent out. Management will still screw you even if you have proper documentation for attendance and time requested off. Your expendable and replaceable at any time. Trying to move within the company I experienced being blackballed. I will not suggest for anyone to work for this company.
The company said s going thru some growing pains but overalls good company
Bankruptcy Supervisor (Former Employee) – Plano, TX – June 21, 2018
This company is dealing with some growing pains so leadership has too much control. They need to let their team take more control in processes. The teams need to have more say in how the business is ran.
Specialist II (Current Employee) – Plano, TX – June 15, 2018
This place is a joke. Management is on a power trip and will speak to you like you are lower than a worm, even if you have more experience and knowledge than them. When I was hired, I was told OT was unlimited. That was a joke. It was cut off after 2 weeks. We were told we had to "prove" we "deserved" OT. Training is a joke. Managers will outright lie and say you have been trained on a process when you have not. And I can guarantee you upper management has 0 clue how to do any of the processes they dictate be done. There is nothing out there by the building so unless you want to run to the newly opened 7-11 for lunch, you better order or bring your lunch. I have never worked with ruder people who have 0 clue about the processes they are supposed to be managing. It is honestly a "right hand does not know what the left one is doing" situation. They will throw all kinds of money at you, and occasionally feed you, but it is not worth the stress or treatment you get in return. I, for one, am getting out as fast as I can.
Pleasant working environment, but big divide between workforce and senior management
Instructional Designer (Former Employee) – Anaheim, CA – June 12, 2018
A typical work day was fast paced. My co-workers were young, enthusiastic and hard-working. I learned a lot about the real-estate business. The middle management were very supportive of their workers, however the higher management was very aloof and not very caring of the workforce. The local managers created a good workplace culture, by buying in lunches for the workers and holding social events. However many workers had not been given raises/bonuses for several years due to aggressive financial management by the company owners. The hardest part of my job was getting face time with the people I needed to interact with to do my job. They were just too busy. The most enjoyable part of the job was interacting with the people who had their "boots on the ground".
Occasional fee lucnhes
Aloof management, middle managers fearful of owners and board members
Loan Processor (Former Employee) – Westfield, IN – June 4, 2018
Compensation is not balanced between departments...those who do the most..get the least. Questioning anything will make u a target... LO are coddled and talk to processors any way they want with no reprecussion....be prepared to be walked out without warning...random misc layoffs..tho they claim to not do layoffs..they call them "work force reductions"...either way... you won't have job
Sometimes they feed you
Mandetory OT with short notice...rude and condescending management.
Specialist, Cash Operations (Former Employee) – Westfield, IN – May 30, 2018
The most enjoyable part of the job is that I am able to work with numbers, like cash posting and balancing. The hardest part is that I can't plan my day as I wanted, and had to follow the department schedule, so had to drop every thing that I had to do and follow the management decision. I learned that if the management doesn't like someone, can get rid of them easily. I enjoyed what I was doing and wanted to continue, but didn't get a chance.
Analyst (Current Employee) – Plano, TX – May 15, 2018
I wouldn't recommend a job at this company if you care about career advancement and management that doesnt promote a dictatorship system. Unfortunately many of the managers would prefer to speak with you in a condescending manner.