Branch Principle (Current Employee) – Springfield, VA – May 17, 2015
This company provides a lot of promise and potential, but the execution by those in charge are misguided. They do not evaluate the impact of their decisions on those below them. They want 110% from their staff, but provide them tools that are not up to the task of supporting the level of work they desire.
Moreover, there is a lack of direct training. They have a few highly compensated folks they fly around the country to lecture from fancy power points. However they do not focus on any practically useful training elements.
There are many problems masked by the incredible profit margin on their sub-prime loans. When the profit starts to shrink their error of their ways will be much more visible.
QA Document Coordinator (Current Employee) – Anaheim, CA – January 31, 2019
Carrington is a great company in which to work for, Carrington cares about its employees not just its customers. Carrington is always striving to be better and offer an amazing experience to its employees and customers by providing a level of service that you cant get anywhere else.
Sr Retail Underwriter (Former Employee) – Florida – January 23, 2019
Work Life balance does not exist. Unprofessional manner in which layoffs are handled and made employees being terminated feel like they were criminals. Favoritism runs rampant and company will tell you what you want to hear but not follow thru.
they pay high because its only way to get you to stay
Senior Account Manager (Former Employee) – Anaheim, CA – January 22, 2019
Horrible company the have alot of layoffs and management is poor I was ignored for 2 weeks. Alot of politics .......................it is a what have you done for me lately company. Management is really bad unprofessional.
Management, politics, easy replaceable, too many cons to list.
Fun envirvoment - the employees all got along with each other and had a good bond.
Mortgage Consultant (Former Employee) – Scottsdale, AZ – January 13, 2019
Well as a seasoned veteran in the mortgage industry having being involved in it for over 12 + years. Carrington didn't offer as much incentives as the other companies. In my humble opinion they were not looking for rock star sales employees but rather newer, fresh trainees that they could milk and train their own way.
For someone like myself I didn't need the training as I have plenty of experience doing finance and mortgages in my career and succeeded to the top of the food chain in sales in my 1st month before even knowing the computer systems functionalities. Sales is all about rapport and relationship building with clients and getting them to open up to you and trust you and that's where I excelled at.
The management basically left me to my own devices as I was top producer making them money and myself money so I wasn't really helped or trained during my tenure there.
lunches once a week, charity events once a month
long hours, weekends, sometimes unrealistic goals, not the best quality of leads we had.
Customer Service Research Specialist (Former Employee) – Westfield, IN – December 18, 2018
There is not a lot of interaction for learning & development. There are not enough funds designated to be available for software development to enable easily met goals for the established new targets that are expected of the employees. Very manually intensive and many updates could be utitlized to improve the ability to meet expectations.
Special Servicing Manager (Current Employee) – Anaheim, CA – December 11, 2018
Awesome place to work at, plenty of cross training with multiple departments. great environment with fun friendly peers. Management team assist well on ensuring that you have all the tools to perform your daily duties
Company is OK, but low pay and difficult to get a raise.
Claims Department Quality Assurance Analyst II (Current Employee) – Westfield, IN – November 27, 2018
Working in the claims department is frustrating because management leaves a lot of things unclear and gives verbal instructions rather than putting clear directions into writing. Company is OK, but low pay and they like to hire outside company for supervisors and managers.
Employee (Former Employee) – United States – November 26, 2018
Carrington has the potential to be one of the best services in the Industry if they were smarter about the acquisitions they would purchase and people were not promoted based on who they knew. They are behind in tech but will buy sponsorships in sporting events. I was thankful for my time there. I'm not in anyway speaking bad about the company because they allowed me to work there, but there are of course changes that could be done to secure peoples jobs and the business.
Senior Loan officer (Former Employee) – Anaheim, CA – November 21, 2018
Unrealistic expectations and targets. Always changing and only for management to get their numbers not enough leads for all, slow processing, underwriting that does not want to make deals happen. Management with little to no experience in the industry. Call monitoring to ding your commission. Way behind the time with technology, an old company trying to rebrand a tainted name in the industry to Vylla loans, with no clear plan on making homeownership simple like they advertise. If you are an experienced loan officer I would advise you to look elsewhere.
Employee (Former Employee) – Jacksonville, FL – November 18, 2018
it's been many years since I worked at Carrington, the working environment was very stressful and not employee friendly. At times it felt as your employment was driven by your personal relationships had with executive management that defined a person's career growth.
Underwriter (Former Employee) – Anaheim, CA – November 12, 2018
I knew this going in and worked long and hard to make good money for two years. I’ve heard the comp is less competitive now. Sr management turned over several times during my short gig, so there was some upper management toxicity passed down. When the market slowed I was glad to be let go in one of the several recent company wide layoffs.
Tough company to work for, so just know what you’re in for before you sign up.
Sweat shop environment and awful parking situation
Retail Underwriting Manager (Former Employee) – Santa Ana, CA – October 30, 2018
CMS was extremely focused on customer service but at the expense of making unrealistic productivity standards of the operations teams. There was a disconnect at a senior management level with respect to overtime allocation through out the month and not just two days at the very end of the month and holding all team members accountable and not just a few.
Productive and fun place with basketballs games carrington bucks
Bankruptcy Specialist (Current Employee) – Plano, TX – October 18, 2018
Carrington is a great comp[any to work for. I learned the different laws of the mortgage industry of all the other states. My hardest part of my job was learning the different verbiage on not failing the QC calls. My team was the most important part of my day.