Heed others advice here, positive reviews are suggested by directors and owners
Loan Counselor (Former Employee) – Gilbert, AZ – August 8, 2018
I worked at Cascade for less than a year as a Loan Counselor collecting on past due mortgages. No formal training was provided, had a day of side by sides with other folks and then you are pretty much on your own. Literally within a week of starting I received an email to go online and leave positive reviews of the company (?). I've really not paid much attention to online reviews but in this instance with Cascade Financial, if you are considering accepting a position here, read the reviews and take them to heart.
Salary is average, goals are not attainable and the few that do make their goals should be considered suspect as directors will manipulate the numbers for certain folks to alter the outcomes. EVERY report is a manual process, all put into an excel doc and edited and manipulated from there so there isnt a way to truly verify anything.
Benefits are horrible and extremely expensive, as in 800+ a month employee cost for employee + children coverage. They have a 401k plan with no match at all.
HR dept is truly incompetent and provides no direction when needed.
Most if not all servicing and collections management are former Ditech folks and as mentioned provide no direction other than to make your calls.
Very poor environment and morale is very low. No raises for anyone yet they continue to claim they are obtaining new business