Toxic Environment / Unclear procedure & Policy
Teller (Former Employee) – Phoenix, AZ – July 18, 2019
*PLANNED TO WORK HERE TEMPORARILY*
Cash 1 (Specifically in Phoenix, AZ at least) is very toxic.
I personally was singled out, I was told I can't show my tattoos 3 weeks in ( I have nothing offensive showing).
I was also told I "drink too much water and fill up my water bottle too often" & "I check the schedule" that's 3 feet away from my station, too often, when really it was every other shift.
Procedures were taught to new hires differently from each higher up, so work got confusing.
Breaks must be taken 3 feet to the side of the teller window, which doesn't make it a "break".
Policies regarding benefits, PTO, holiday pay, and discretion against tattoos (cannot be visible) and the like are not told in the interview (I wasn't told anything of the sort until 3 weeks in).
Management is POOR, had a stand in manager who knew what he was doing, but unfortunately went back to his own store after this locations manager came back from vacation.
Store manager is VERY lazy, unorganized, lacking in leadership skill and direction.
Assistant & Shift managers are only in that position cause they stuck out for more than 3 months.
Immensely understaffed; training is also non existent (sitting and reading, then taking tests on a computer) only to be told what you learned is wrong.
TONS of call outs, turn over rate is insane.
All in all, avoid, at least this location.