You will definitely feel unappreciated and underpaid!
Teller (Former Employee) – Orange County, CA – December 13, 2018
From the intial hiring process I was guaranteed there would be career advancements - which was a lie. Another disheartening thing I learned was in order to get a raise -max $1.00, each employee is tested. The test itself is reworded as if it were a college exam when the materials used to study are made for junior high students. As the company is looking to “innovate” and change its ways but instead ends up disenfranchising it’s employees by stripping incentives, and cutting back hours. IN addition management constantly complained for not attaining certain goals while not giving the staff proper tools in order to excecute. For the amount of heavy compliance tellers are pressured to follow, keeping up to date with new polices and the amount of services the company provides a teller is completely under compensated!
Overall company doesn’t really show it cares for its employees.
Teller (Former Employee) – San Bernardino, CA – September 17, 2018
Worked there for 2 years no advancements and raise is only given if you pass a test which has to be passed in specific wording they want to hear. Management are the main gossip around. Managers sit in the back with cell phones and laptops doing personal things rather than training or helping. Management sets your schedule to days they don’t want to so you cover for them.
Teller (Former Employee) – California – August 14, 2018
I worked for Cashback for quite sometime, and I can say that i gained a great experience with cash handling and customer service. One of the benefits of my job was working with my coworkers. They made working there a lot more fun. Extremely poor management skills. Management does have favoritism!! Like other people have said it does suck that they hire other people starting at a higher pay rate but yet they go through the same training everyone else does. Pay increases were not given based upon your performance, but instead you had to take multiple tests and pass them all in order to receive a quarter raise which honestly isn't even worth it for all the work you do there as a teller . Asking for days off made it difficult managers would make a big deal asking for certain days of the month off. You weren't guaranteed vacation time off either.Overall management was super unprofessional,shady, childish, and petty.They act like they own the place, make one small mistake and its the END of the world for them, but when they make a mistake its not an issue or ever addressed. Besides the new skills and knowledge i gained from working at cashback, the most enjoyable part of my job was mainly my co workers. They made being there a lot more enjoyable. Overall great place to gain cash handling and customer service experience.
Manager (Former Employee) – California – November 29, 2018
gained lots of cash handling and management experience, upper management cares about employees. chance of moving up quickly if eagerness is shown. Store culture was great, everyone worked together, long business hours are great for a variety of work hours.
Okay place to get cash handling/Customer Service experience
Teller (Former Employee) – California – August 12, 2018
I’ve worked here for a couple years and I gained great experience with cash handling/Customer Service. One benefit working at my location was my coworkers since they make working there fun. Honestly I believe the owners don’t really care about their employees since their offices had some lights that are out,restroom/toilet issues and some desk are jacked up. While working there incentives went down which made work less fun and it sucks that they don’t base getting pay increases with your performance. You’ll first have to pass an exam.Growth is slow and minimal. Management does have favoritism like what others commented. It also sucks that when they hire new people and they so call have experience already they start out with higher pay yet they’ll still have to go through the same training. It’s kinda unfair for those that were there longer and yet they get almost the same pay. But that’s how businesses run unfortunately. For what you do there,I totally believe that your not getting paid enough and if you don’t believe me see it for yourself. But overall great place to start to gain cash handling experience!
Teller/Customer Service Representative (Former Employee) – Orange, CA – June 29, 2017
There are times when we have many customers come in all at once and there are times when it's slow. I do like it when it's fast paced because it makes my day goes by faster. The District Manager is really nice. They do work around my school schedule and the location is close to home. You learn about the different type of loans.
Vacation, health benefits, contest winnings, birthday celebration, fun people
Teller (Former Employee) – Rancho Cucamonga, CA – March 13, 2014
You don't have a voice at this company. Management are unsupervised and use unethical treatment towards its employees. They take advantage of their authority as a lot of people now do. They make up their own rules. They make real good accusations and get away with it. Previous coworker was accused of making up customers and taking money for her self, police was called. She was humiliated on the scene and accused unethically they basically gave her a really bad rapport. Several previous co workers from this company were terminated at will on a holiday. They noted down every single mistake i made to create a paper trail against me. They gave me the run around when I asked for my raise. They practiced conflict of interest. They were constantly on me they caused me a lot of stress I went to see a doctor and they referred me to see a therapist to discuss all the things they were happening to me at this company. Really terrible experience that's not even all. Not all management is the same but the ones that is are pretty messed up and corrupted.
Teller (Former Employee) – Tustin, CA – July 11, 2018
Very repetitive work. Can become stressful working a shift alone. A lot of collection calls and payday loans. Good for starting your first job but soon you start a constant routine. You start to lack excitement.
Teller (Former Employee) – Los Angeles, CA – May 15, 2015
EVERY SINGLE NEGATIVE REVIEW WRITTEN HERE IS CORRECT. When you work for this company you're basically a slave because for everything you do you're completely UNDERPAID. People get preferences over others, they get all weekends off and get to go home early, I was given the run around about a raise, I kept hearing that "HR was still working on it" and everyone in this company for the most part has a bad attitude. Listen to the previous employees reviews of this company, I wish I would have seen this before wasting a year slaving away.
If your looking for job stability thus company is great for you. There is lots of fun contest which make it easy to get extra income. Benefits are not bad either, and they are considerate with time request. They are continually meeting with staff in order to improve customer service. However , I believe for the positions and duties assigned Cashback under pays their employees. I was told I was doing great , but it took over three years to get a raise. The majority of employees at Cashback feel under paid.
Full Time Employee (Current Employee) – California – March 5, 2018
If you enjoy learning, this is the perfect place. Ongoing training, engaged and knowledgeable management and so many opportunities to learn and to advance make this company a great place. The pace is fast which is great for anyone who enjoys being busy and making a difference.
A good place for people who like to learn and keep busy
Teller (Current Employee) – Inland Empire, CA – June 2, 2017
A typical day involves helping customers with various services like underwriting loans and helping solve customers financial problems. It can be very busy at times but thats a good thing because the day goes by very fast. You also learn a lot, at first it seemed like so much but management worked with me to feel comfortable. I like the fact that there is always something new to learn and something to do.
The hardest part of the job is helping angry customers, especially for things that are not our fault. The most enjoyable part is helping customers who are thankful that we can help them. The management is OK, i like my co-workers more than management, for the most part the culture is about working together. It looks like there is opportunity for advancement although I have not been here long enough to know. I also like that they have scheduling flexibility, I can go to school and they work with me to get my 40 hours, my last job would not do that. Overall I would say its a good place to work, especially for people who like to be busy.
small fun contests, team spirit, flexible schedules
Unfortunately this job was just a stepping stone for me and maybe for others, I did learn a lot.In their stores there are great managers and I had a great experience with most management. Unfortunately there is a bad vibe with the culture of the corporate department. They really need to come together and work better with each other as well as the people in the stores. Its sad to say but if you are not liked then you wont get very far or if your too liked as well. There are some people who have entitlement issues in higher positions and sadly that makes it so much harder to stay. Maybe if they really clean house at corporate and allow some of their great employees holding down the stores to bring their knowledge and experience to the corporate office then the culture of cash back could actually stand for something instead of putting people down.
Data Entry (Former Employee) – Rancho Cucamonga, CA – November 9, 2016
Cashbak LLC is a good Company. Their practices regarding their loans make them the "Nice Guys" in the industry. But employees burnout quickly due to the high demand of their positions.
Communication between management and the front lines at times can be spotty. Rapid almost chaotic change can happen with little to no warning for critical processes.
Depending on position one can find themselves either swarmed during breaks or in utter isolation. The work place is very competitive and at times this leads to cold war like conditions between different departments.
Most positions have high employee turnover. Most hired do not last three months.
Collections Representative / Accounts Analyst (Former Employee) – Riverside, CA – April 3, 2015
Very active and challenging throughout the day. I learned how to handle difficult customers and how to overcome objections in a positive manner. I enjoyed working with both management and fellow coworkers. They are very fun and helpful. The hardest part of the job perhaps is beating the different deadlines we had throughout the day.