Cashback Loans Employee Reviews for Customer Service Representative

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5.0
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Great working here
Teller/ Customer Service Representative (Current Employee) –  Riverside, CAJuly 8, 2017
Management really cares about it's workers. Really fast paced environment so there is not really enough time to sit down and relax. Overall great team and great experience.
Pros
Management
Cons
Really Busy
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4.0
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Fast paced and good people to work with
Teller/Customer Service Representative (Former Employee) –  Orange, CAJune 29, 2017
There are times when we have many customers come in all at once and there are times when it's slow. I do like it when it's fast paced because it makes my day goes by faster. The District Manager is really nice. They do work around my school schedule and the location is close to home. You learn about the different type of loans.
Pros
Vacation, health benefits, contest winnings, birthday celebration, fun people
Cons
30 minute lunch break
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1.0
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Worst place
CSR - Customer Service Representative (Former Employee) –  Inland Empire, CASeptember 17, 2016
If you want to feel under appreciated and want to work in an environment where favoritism flourishes then this is the job for you. Like other reviews, you do not have a voice in this company. The only good thing to say is they work well with your schedule, at least the location I worked with. Other than that, you get in trouble for every little thing and they will find something negative and use it against you if they don't like you. You're not allowed to have an opinion here. This company does not care about its employees and only listens to upper management who only listens to the people that they favor. Pay is not enough for the amount of work that is expected.
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1.0
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Unnecessarily stressful, nepotism at its finest, horrible pay, horribly incompetent management.
Customer service rep (Former Employee) –  Inland empireApril 27, 2015
This is one of the worst jobs I have ever had. I cannot speak for other store locations but the location I'm talking about is and has been horribly managed for the longest time. The turnover rate is high people get fired for the silliest things, they get wrongly accused of things and they are held responsible for mistakes that were not theirs in the first place. People are not properly trained by management and they are written up for things they cannot/should not be held responsible for because THEY WERE NOT PROPERLY TRAINED. Management absolutely takes no responsibility for anything. They do not realize that when the turnover rate is high and when employees are not performing the best they could that maybe PERHAPS that is a big reflection on management. Do not work here. Do not think this is some easy job. It is way more stressful than it needs to be due to the incompetency of management. This company highly underpays its employees and hires a lot of siblings or friends of current managers. Not surprisingly, no matter how under qualified they are, these siblings of management get away with everything and anything and are quickly moved up despite how little they know about the company or job. Oftentimes these new "managers" would have to rely on the help of tellers that had been working there a lot longer than they had been. Everything is micromanaged and any little mistake is jotted down and used against you. The message that you are dispensable is something that is pretty much the culture of this company. You wont get any recognition for anything good you do. The schedule  more... is completely unfair. The manager cannot manage to rotate the schedule fairly. Oftentimes the same people get the weekends off and don't get very many closing shifts while the rest are stuck with a bad schedule are are reprimanded for requesting days off frequently.  less
Pros
a paycheck
Cons
Working here
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Overall rating

2.8
Based on 36 reviews
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Ratings by category

2.8Work/Life Balance
2.5Compensation/Benefits
2.5Job Security/Advancement
2.7Management
2.7Culture

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