Loan Agent/Sales Representative (Former Employee) – Fountain Valley, CA – May 17, 2018
I work here for about 7 months as a Loan officer. Work environment was hostile and cut throat, management did not care for their employees if they could not produce the sales. Employees viciously compete with each other and often steal each other clients.
Customer Service Supervisor (Former Employee) – Orange, CA – May 14, 2018
They don't care about their employees. If you faint or pass out while at work and leave by ambulance you are penalized with an "occurrence." If your both of your parents die in the same year, you are not covered to attend both funeral services. Sad. Horrible company to work for.
Payment Processor Servicing Depart (Former Employee) – Anaheim, CA – February 1, 2018
Typical day at CashCall was posting many paymets manually. Remote Deposit through different banks. Management was very strict not easy to communicate with. Hardest part of job was having to deal with angry customers that came and made payments
Customer Service Representative (Former Employee) – Las Vegas, NV – January 25, 2018
I was brought on as a floor agent with the promise of being placed in a supervisory role when it was available, in about 1-2 months. This never occurred and I was continuously baited with the possibility of promotion.
Stress trickles down from directors to non mangement employees
I do everything and every schedule (Former Employee) – Orange County, CA – December 7, 2017
If you think you will be hired for one job you apply you can forget it The turn over rate is so horrible, that they transfer customer service reps to collections and vice versa. This company is not nearly what it was 5 years ago. So many law suits, which some are still pending. Profolio is dimishing and so much good talent left for broader herizons. Front end manager is a glorified customer service rep from Wells Fargo! She has no management skills what so ever. But loves to be brown nosed !!!
None, they give leftover lunches from mortgage division
Great for the work driven, not so great for those with a Life.
Customer Service Representative (Former Employee) – Anaheim, CA – June 16, 2017
A typical day at work, watch what you said, don't say anything, say it right, don't talk to anyone, speak only on the phones, get it done quickly, take your time, but not too much, help the customer, but don't be too helpful. We learned that what was taught at training was not what we needed on the floor. Management well management needs training... Workplace culture, see above. Hardest part of job, understanding the job. Most enjoyable part of the job, Pie throwing. This is not a negative review, it is a true and accurate statement of this individuals job experience.
Mandatory Overtime, 100 hour work weeks w/Free Lunches