CASAC Counselor (Current Employee) – Orange County, NY – September 5, 2018
Upper management is clueless, employees expressed statements of feeling unappreciated and instead of raises; they will spend money for monthly raffles, and office pizza parties. Catholic Charities expects 60 hours of work to be completed in 35 hours. They offer very low wages and has not given a raise in 5 years, except for management positions. This year, they were forced to give COLA and acted like it was their idea and expected gratitude from their employees. Management will throw you under the bus, they do not have your back. They do not care about their employees welfare. their software is outdated. Tier freezes 10-20 times per day. There is inadequate training for all employees. They also lack any type of organization skills through out the clinics. Management can not agree on rules and regulations, they constantly flip flop on their decisions. This company is in disarray
Program Manager (Current Employee) – Goshen, NY – May 23, 2018
The passion that staff have for the people we serve is something no other company I have worked with has shown. The population is very challenging- people in some of the most difficult situations you can imagine with complex health needs, and the expectations on staff in terms of documentation and caseloads are daunting. But everyone comes together to do whatever they need to for the health of the clients.
It is a complex and changing time in terms of regulatory compliance and health care transformation, but the agency administration is taking the lead in the process and assuring that the people we serve are not left behind.
Clinician/Case Manager (Former Employee) – Orange County – April 7, 2018
There is a very large disconnect between administration and front line workers. They will create policies that have no bearing on care for the client or compliance with OASAS regulations; simply to make it feel like they are doing something. Those worthless policies will also change on a regular basis. The IT department is worthless as the computers continually crash and the "Netsmart Tier" software program is outdated, redundant, cumbersome, and one of the largest sources of stress for all employees. There have not been any raises given in five years despite cost of living increases. They are so focused on "the numbers" that they forget the "human" part of Human Services. It's hard to take care of the clients when the agency doesn't take care of its employees.
Poor Management, poor pay, horrible IT system, - you won't matter
Clinician (Former Employee) – Goshen, NY – September 18, 2017
Low pay, incompetent management. A typical day starts and ends with everything being a fire. There is no room for advancement and no raises in 5 + years, rate is below market unless your senior management then you get high pay and raises. They do not care about the “regular employees”. Not even a good place as a stepping stone.