There is a very large disconnect between administration and front line workers. They will create policies that have no bearing on care for the client or compliance with OASAS regulations; simply to make it feel like they are doing something. Those worthless policies will also change on a regular basis.
The IT department is worthless as the computers continually crash and the "Netsmart Tier" software program is outdated, redundant, cumbersome, and one of the largest sources of stress for all employees.
There have not been any raises given in five years despite cost of living increases. They are so focused on "the numbers" that they forget the "human" part of Human Services. It's hard to take care of the clients when the agency doesn't take care of its employees.
Poor Management, poor pay, horrible IT system, - you won't matter