Professional but fun work environment
Call Center Technical Support Agent (Former Employee) – Iron Mountain, MI – February 1, 2018
Work starts right away, answering customer calls and assisting them with tech support. There's always assistance available from coworkers, trainers, and supervisors. Manager of the Call Center is the best manager I've ever worked for. Quite busy in his role, but will always answer any questions you have and will consider any improvement suggestion. I've suggested a number of improvements to the Call Center myself and over half were implemented, and I was actually given decent reasoning for the ones that were not. The work environment can be cramped with smaller desks than the other departments in the building, but each employee is made to feel like family. Training starts on day one and continues throughout employment as needs and responsibilities change. Overall, an excellent job.