CDK Global Employee Reviews

Management is supportive and competent. Work from home is possible depending on job.Extensive travel depending on position. Good company going through growing pains = culture change. Good benefits.

Pros

Flexibility

Cons

Travel

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Lacking

Implementation Specialist (Former Employee) - Austin, TX - September 19, 2023

CDK was bought out in July 2022 and the new upper management is clueless. They are sending 1000's of american jobs overseas to India just to save a few dollars.

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CDK Global insights

Based on 313 survey responses

Areas for improvement

Overall satisfaction
General feeling of work happiness
Sense of belonging

Great place to work if you need a job while looking for a job.

Technical Support Specialist (Former Employee) - Norwood, OH - September 18, 2023

There is no job security. Every year to two years there are rounds of layoffs. Company tries to work function on less than skeleton crew to the point there is not enough staffing to have meetings or trainings. Focus is on answering calls, not fixing issues. You are told back burner issues to continue taking calls. All in all every day is a struggle

Pros

you get paid

Cons

compay cares more about profits than employees.

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overall review

CSR - Customer Service Representative (Current Employee) - Valdosta, GA - September 12, 2023

this job is a complete joke! management sucks, overall if you wanna be mentally drained nearly everyday i don’t recommend working here. the customers you speak with are rude and just speak to you how ever they like and you are required to just sit through it

Pros

none

Cons

short breaks, customers are rude

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Favorite Employer

Insurance Agent (Former Employee) - Remote - September 9, 2023

I had the pleasure of working with CDK Global for a little over a year and half. I can not be anymore happy with how I was treated in my time employed there. If there were any concerns I always felt heard. Management was great and very personable. It really felt like home. I was devasted when my position got cut. If I had the opportunity to be employed again, I definitely wouldn't think twice.

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It was great until Brookfield messed it up

Sr Staff (Former Employee) - Hoffman Estates, IL - September 5, 2023

I loved my job at CDK. I loved the people at CDK.If they'd fire the CEO and Brookfield would sell them- I'd come back.Until then, the company doesn't exist in my mind.I loved the people (most of whom were fired/outsourced) and the company made a decent product

Pros

great people work here

Cons

the CEO and the parent company are evil

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Anxiety

Technical Support Analyst (Current Employee) - Illinois - September 2, 2023

I do enjoy the job itself. However, management always has me scared that I am going to lose my job. Layoffs seem to come out of nowhere in big numbers.

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Good workplace

Customer Service Representative (Former Employee) - Valdosta, GA - September 1, 2023

Ability to work remotely. Managers are easy to work with. The company’s ent through an ownership chance which was difficult, but it seems to be easing back to ‘normal’.

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At the end, stressful.

Implementation Specialist (Former Employee) - Remote - August 27, 2023

What is the best part of working at the company?New CEO is destroying the company. Just trying to make the company look better by laying off employees every time he has worked there. Be careful. What is the most stressful part about working at the company?Being afraid of being let go. What is the work environment and culture like at the company?Your peers are great. That what makes it tolerable.

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It used to be good

Customer Service Representative (Former Employee) - Cincinnati, OH - July 27, 2023

They sold off the company and things started to be less enjoyable. Managers do not want to be there. When I started it was a fun place to work and help people

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Great people on all levels under executive

Customer Success Advocate (Current Employee) - Remote - July 27, 2023

New CEO is terrible, c-suite is driving the company into the ground and all the great employees are being lost to attrition or layoffs, outsourcing all levels of support. Things that used to be able to be done in the same day now take weeks and the customer base is noticing.

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Horrible place to work

Data Librarian - Master Data, Digital Advertising and Customer (Former Employee) - Hoffman Estates, IL - July 27, 2023

Do not go near this place. What was once a great company is now run by a shady liar who will use your skills then throw you aside. Management only cares about profit not people. Don’t let the shiny objects like benefits draw you in, it’s a trap. Do yourself a huge favor, take your talent elsewhere.

Pros

Benefits are decent

Cons

Upper Management is absolutely deplorable

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Good job bad CEO

Account Development Representative (Former Employee) - Chicago, il - July 21, 2023

I worked at CDK for almost 10 years. I liked my job and coworkers but the CEO only knows how to grow by cutting. There is an endless supply of layoffs. I'm glad my part of the company was sold.

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Sinking ship

Software Engineer (Current Employee) - Hoffman Estates, IL - July 17, 2023

Toxic culture after new CEO. A lot of talented engineers have left due to lay off. New hires are all from offshoring. No clear direction from senior leadership. No innovations.

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Constant work

Customer Service Representative (Former Employee) - Lexington, KY - July 13, 2023

Constantly working and hard to meet their expectations. They short your pay and don’t always give a bonus when you met all the requirements for them.

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Great, laid back job

Technical Support Representative (Former Employee) - Seattle, WA - July 4, 2023

Fairly easy job. Really nice people and very helpful managers. Very good training. They were super patient with me learning. Customers were awesome! The day went by fast.

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holidays

Customer Service Representative (Current Employee) - Valdosta, GA - June 27, 2023

honestly the holidays we get are ridiculous only christmas thanksgiving and new years it is required to work on july 4 a national holiday and it’s a bit ridiculous

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The worst

SDET (Former Employee) - Pine, IN - June 25, 2023

Worst company to work for. The company was bought by an investment firm and then everything went downhill. Good insurance , but when they started cost cutting , it was for everything. Slack, zoom , even HSA was cut off

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It started out wonderful, but it quickly devolved into productivity over development and growth.

Technical Support Analyst (Former Employee) - Cincinnati, OH - June 22, 2023

What is the best part of working at the company?The trainers were excellent, but unfortunately they fired most of them shortly after I started.What is the most stressful part about working at the company?There is virtually no support system, and you are not valued as more than a butt in a seat.What is the work environment and culture like at the company?Virtually non-existent. Especially since the move to work from home, there was no (or very little) attempt to have co-workers connect.What is a typical day like for you at the company?Take calls all day, take two 15 minute breaks and an hour lunch. You better take those at the exact time scheduled regardless, or you're out of adherence.

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Stressful unnecessarily.

Customer Service Representative (Former Employee) - Remote - June 5, 2023

What is the best part of working at the company?There is no minimum timeframe for a promotion.What is the most stressful part about working at the company?The lack of communication and dealing with difficult customer calls.What is the work environment and culture like at the company?If you're not in a clique you're on your own.What is a typical day like for you at the company?No verbal communication with anyone other than your customers.

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Ok overall

CSR - Customer Service Representative (Current Employee) - Valdosta, GA - June 2, 2023

It is pretty cool when system is working. Team leads do what they can, to assist when it is necessary. Wish dealerships would update information more often.

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