Special Investigative Analyst III Nurse/Compliance (Former Employee) – Albany, NY – May 8, 2018
Great company to work for. Work load was manageable. Rare to have to work overtime. In the morning the first thing you would do is organize your case pool. Then you would start with the dates that are the further out and work forward.
IT Intern (Former Employee) – Albany, NY – June 19, 2018
Everyone there was supportive and friendly, however, as I was interning there they told me that they would be giving me a third day however when I asked about the third day they said that they were terminating my position.
Manager (Current Employee) – Albany, NY – April 23, 2018
Its an excellent company to grow and learn. Awesome opportunities to those early in their career or looking for stability. Fast paced and sometimes a little too much emotional escalation but and outstanding employer in the capital district. I would highly recommend.
As a configuration analyst the job was fast past and always busy. Competitive environment with new projects always in development. Constant training and learning to keep up with the new processes and benefits being offered by the company. Overall it was a great company to work for with many benefits. I learned many skills and qualities from my positions at CDPHP that will benefit me in my future career endeavors.
Member Service Representative (Current Employee) – Albany, NY – June 1, 2017
Quality demands of the call center can be overwhelming. The company is great management is very supportive many opportunities to learn and advance are offered Growth is encouraged. Member services is a launch pad but definitely requires a positive attitude and thick skin callers can be brutal!
Service Desk / Desktop Support (Current Employee) – Albany, NY – February 13, 2017
This place is very diverse and the atmosphere is friendly. My manager is very helpful. The enjoyable part of my job is desktop work. My least favorite is being tied to the phone. A position I haven't experienced in over 15 years.
ICC Inpatient Programs (Former Employee) – Albany, NY – December 3, 2016
Great company, great compensation with benefits, great core values. Worked as ICC in Inpatient Programs over 6 years. Management and Supervision atrocious. Micro managed & scutinized highly professional, skilled, proficient nurses and rewarded employees who were less stellar with poor work ethic. Management did NOT foster teamwork or innovative ideas to improve the daily work flow of its department. If you expressed your opinion with ideas for improvement- you would later get called into office and be excused of being unhappy with your job duties and be given a performance plan for improvement. 20+ years as a professional RN have I never made to feel as incompetent or questioned why I continued to work for CDPHP. Why- because I believed in the the Company, its values and its members! I now work for a National Company that truely values it's employees, their multifaceted experience and promotes teamwork as well as work/life balance. I have never been more happier as a professional nurse to work for a company that appreciates my talents. CDPHP should consider micro managing the management staff of the departments with high turnovers of excellent employees.
HEDIS Nurse (Former Employee) – Albany, NY – October 22, 2016
Typical day during HEDIS season, hectic training followed by micro-managing "peer" orientation. This was the hardest part of the job, I have never before or since experienced the kind of scrutiny that I experienced as a minority (as what I experienced at CDPHP).
The pay: less than what other area Health plans paid for similar positions and without benefits.
What I learned, the company wanted to apply IRS rules for expenses of office workers versus the IRS rules for seasonal work from home workers. Eventually, what that meant was that I "ate" the travel costs for their business purposes.
The company environment, nice corporate offices with gym and cafeteria( higher prices for temps vs permanent employees) great if you had time to use them.
Permanent non-seasonal employees wouldn't even acknowledge temporary employees with common courtesy like opening or holding a door for someone who badge accessed the building and held the door for themselves simultaneously while bringing in or taking out materials/equipment for company use.
Would I ever go back, not to their quality dept. I have since learned that this dept is to be avoided because of the micromanagement and high exit rate of permanent employees who move speedily to other local quality depts at other insurers.
Embarrassed being micromanaged and spoken down to. Management ignores employee morale and allows abuse of power within "teams". Rewards repeat offending employees that exhibit conduct unbecoming and turning a blind eye to rude behavior.
love to work as team and I really liked the environment it was very fast moving and challenging .
QA Test Analyst (Former Employee) – Albany, New York – July 30, 2015
I really had a good time working for CDPHP. It's a great opportunity to work for them. I really liked the work environment. I had my personal desk with multi windows to perform my testing which I liked also. We all worked as team and also helped each other for our work needs to accomplish our goals. Also we offer our clients higher priority if there's need to be any changes while making the application. Over all i would say I love to work for a big company like "Capital District Physician Health Plan" and it was one of my good experience working for them.
Facets Configuration Analyst Consultant (Former Employee) – Albany, NY – February 23, 2015
Although this was a remote position, the management and my coworkers were very professional and helpful. We had daily meetings and was given the opportunity to ask questions and give our opinion on the work processes.
Provider Services Representative (Former Employee) – Albany, NY – September 23, 2014
I worked in the phone unit where I was logged into the phones all day. It was a production environment with little flexibility for hours or time off. The company is very well run, all of the upper management are doctors, so the company is run by brilliant people. my co-workers were fun people to be around but I hardly got to interact with them due to the high call volume. Overall the job was not very challenging and the training program is terrific. The hardest part of the job for me was juggling a family life with the inflexibility of scheduling. It was next to impossible to call in if I had a sick child at home and you only get one break per shift and it is a scheduled break which is sometimes scheduled an hour and fifteen minutes after the start of your shift. The best part of the job was the pay and benefits. Very competitive wages and the benefits are great, it is a health insurance company after all. There is a minimal cost of living raise every year, although due to changes in tax rates and insurance premiums my take home went down two consecutive years. Opportunity for advancement and overtime availability. Hours of operation are 6:30am to 7:00 pm M-F. All first shift weekday hours which was great.
Pay, benefits, hours
inflexibility depending on department and tough on families