After an intense training where I feel they don't cover everything, you would be thrown to wolves. The calls are sometimes out there and you are scrutinized by things you didn't or could have done better. The reviews from management are very inconsistent and subjective. It's a steep learning curve but stable once you get the hang of it. You learn to work with different departments and how to talk to all kinds of customers. Another issue that I find is the inconsistent hours, there are days you work until 5 or days you work until 8, you can work 12 hours or 8 hours. It's tough to have a stable work life balance when your schedule shifts constantly. The most enjoyable part for me is talking to the customers, especially those who really appreciate the help.
Short Breaks, Inconsistent Schedule. Subjective Reviews from Management