Cengage Employee Reviews

3.7
Overall rating
Based on 283 reviews
Ratings breakdown
579
484
381
225
114
Sort by: Helpfulness | Rating | Date
Found 248 reviews matching the search See all 283 reviews
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Packer and Shipper (Former Employee) –  Florence, KYSeptember 16, 2018
The job is a very laid back fast pace going work place you are not controlled by other worker but simply working on your own time to get your amount of work done for the day
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Too lean on discipline
Picker/Packer (Current Employee) –  Independence, KY 41051August 22, 2018
We’ve had plenty of violent employees that are favorites of the manager and they’re never properly addressed. You'd only be dealt with if caught on camera, they take too long to train you on everything, and don’t enforce training a certain safety guidelines.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
not bad place to work
Student Customer Support (Current Employee) –  Independence, KYAugust 16, 2018
not bad place to work but can be better. Very stressful and systems are down a lot which make it hard to do your job. Not a lot of chances for career growth.
Pros
good schedule
Cons
no career growth
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Decent Pay just not as much advancement
Picker (Current Employee) –  Independence, KYAugust 15, 2018
Unfortunately I have known people not to get hired on for 8-12 months of being a temp there receiving no benefits. Management is okay but sometimes it seems to be a chaotic atmosphere
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Retains that 70 year old publishing company mentality
Marketing (Former Employee) –  Boston, MAAugust 4, 2018
Management has their heads in the clouds - not their technology. At the end of the day management still acts like a publishing company; nearly everyone in management has spent their entire careers working for the same 3 or 4 publishing companies. You can change your name or your product all you want, but if you can't change the mindset of the people running the company then it's all for not.
The product has potential, but I also see the surge in public universities offering online learning a major risk to Cengage future. Ultimately I think online degrees will kill Cengage.
Pros
Decent benefits, reasonable work-live balance, some really great people
Cons
Poor management, salary not competitive in the tech market
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good company to work for
Learning Consultant (Current Employee) –  Boston, MAAugust 2, 2018
Cengage is changing higher education with Cengage Unlimited. Exciting time to be part of a momentous change. Little chance for merit increases, revenue stream shows declines which are concerns. Job is challenging every day, in a good way.
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place for benefits but low pay and annual bonus - not transparent
Inside Sales Representative (Former Employee) –  Independence, KYJuly 27, 2018
This was a great place to work for benefits and schedule flexibility. On site benefits such as mobile screenings, gym membership reimbursements, and fundraisers for colleagues in severe need due to a personal catastrophe. However, the extremely low pay and annual bonus was hard financially. As well, the bonus structure is not transparent, and most years you don't find out your annual goal until about 2 or 3 months before the sales period ends, and when you ask, you're supposed to just accept that. Also, frequent added bonuses, which are marketed to us as "without stipulation", ends up having a stipulation, which gets changed without employee knowledge. Also, there's no way to track the sales that are reported to the company's system. You're supposed to trust that your managers are looking out for your best interest. And when you have an apathetic manger, as I did, that loses credibility and makes it stressful financially.
Pros
Schedule flexibility, progressive benefits and healthcare benefits
Cons
Financial stress due to low pay and questionable sales reports and bonus structures
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
cengage
Online customer care (Former Employee) –  Independence, KYJuly 23, 2018
Cengage is a really good place to work the bosses really care about what you and they put the effort and time in to work with you they are very nice the work area is clean and the people are nice and help eachother out.
Was this review helpful?YesNo 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Sales Culture is not a good one
Sales (Former Employee) –  WestJuly 21, 2018
The typical day should be on campus from 8:30am-5pm Monday-Thursday. This does not include travel so, expect to be in your car by 5-6am each morning. Management does not wish to hear opinions about any part of organization that is negative. Middle management also has little experience and choose to justify their existence by assigning busy work. I believe that the product side may have a different atmosphere. The roles in sales are also not fully fleshed out and with the recent shrinking of the company there are many roles that have overlapping supervisors- this creates confusion and lack of direction.
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company That Cares for its employees
Technical Support (Current Employee) –  Independence, KYJuly 16, 2018
I was provided the skills to do my job with excellent feed back. The environment was friendly and calm. Cengage provides multiple means of advancement and genuinely cares for its employees.
Pros
Free lunch
Cons
Busy
Was this review helpful?Yes 1No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Decent
Customer Care Representative (Current Employee) –  KYJuly 13, 2018
It is a decent company. I do not understand why they do not pay for experience and dedication and take into account the soaring cost of living. The entry level and experienced employee both deserve much better pay.
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Gale is an awesome place to work
Executive Director-Human Resources (Current Employee) –  Farmington Hills, MIJuly 11, 2018
Lot's of autonomy. Great senior leadership team. Willingness to take chances on new initiatives. Culture places a high regard on people and teamwork.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Promotes longevity in the workplace
Item Master Technology Specialist (Former Employee) –  Mason, OHJuly 7, 2018
working with internal customers via email
I learned the publishing industry
Fair management
Corporate work environment
Nothing hard
Working with a team
Pros
Advancement
Cons
Nothing
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Some departments are okay, some are horrible
Content Developer/Project Manager (Current Employee) –  Farmington Hills, MIJune 25, 2018
Some departments have perks, such as Ping Pong tables and gaming areas, but others are miserable places to work. Those departments offer no opportunities for advancement, unless you know the right person, and almost no salary increase. Hours are long and little oversight on management. The stress levels can be overwhelming and there is a constant threat of layoffs.
Pros
limited work at home
Cons
No advancement opportunies, erratic perks
Was this review helpful?Yes 2NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive fast paced
picker/packer (Former Employee) –  Independence, KYJune 16, 2018
Had to pick/pack orders effeciently.Picked orders from a bin.Put on a assembly line.You were sent to other depts. when needed on machines Had to shrink wrap orders on machines pack in boxes put on assembly line.In returns dept. you got material sent back you processed on the computer then put items in a tote to be replaced bAck on shelfves.
Pros
cwelebrated xmas/frree dinners
Cons
bad atmosphere condtions
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Potential to be great but lacks good leadership
Sales Support, Military Account Specialist (Former Employee) –  Temecula, CAJune 15, 2018
My first year at this organization was amazing. Great people, great product and overall great environment. I learned a lot and advanced rather quickly into a new role. Within a 1 year the company received new leadership and went through a organizational restructure. The new leadership lacked empathy and concern for the team and is only interested in the bottom-line for the organization. If you are not onboard the straight and narrow ship, you will get thrown overboard. A great leader is not only a model for the organization but builds up and encourages their team. Not demoralize them, make them feel uncomfortable, or demonstrate power through intimidation and threats. This makes a once healthy collaborative environment, stressful, unhealthy and unbearable. Separating from this organization has been the best thing that has happen to me thus far.
Pros
Intelligent, great people to work with
Cons
Poor leadership
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Contract work only, not employee
Author (Current Employee) –  Clifton Park, NYJune 13, 2018
Shift from Royalty payments to contract work is less stable. Excellent support/management to see through all projects. Very professional at every level.
Pros
Work from home - 100% remote
Cons
Contract work; no benefits
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place
Line Worker (Former Employee) –  Independence, KYJune 11, 2018
The company is a great company to work for provided great experience and helped me craft my skills and experience. I would recommend this company to future applicants
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Senior Database and Systems Engineer (Former Employee) –  Clifton Park, NYMay 31, 2018
Cengage was a very good place to work; great people with a solid mission. Everyone is actually pushing toward the goal, with further forward thinking in mind.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I worked from remote for a very short time
Textbook Editor (Former Employee) –  RemoteMay 22, 2018
I didn't stay with Cengage for more than 2-3 months, because the job that they gave me to do was not the job I had been recruited to do, so I was unhappy with the project I had been given.
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Cengage. Our community is ready to answer.

Ask a Question

Women's ratings

4.0Fairygodboss Score

100%say women are treated fairly and equally to men

100%would recommend to other women

Fairygodboss provides free job reviews for women, by women.

Powered by Fairygodboss