The job itself is mostly sitting at a cubicle making phone calls all day to elderly members of health plans with the hopes of scheduling an in home doctor visit on behalf of their insurance provider. The turnover for employees is very high since they do not require any type of education to get hired. If you are willing to work extra overtime and not take any breaks then you can move up in tiers to get more money. However, there is a lot of favoritism within the department towards certain managers and coordinators that are friends outside of work. Also there is little to no growth opportunity if you are not one of these "favorites." The job becomes tedious and management puts unnecessary stress on the scheduling coordinators in hopes of increasing their production. Overall, the job is decent pay with the opportunity to make even more if you are willing to sit at a desk and make phone calls all day to unwilling health plan participants.