Centene Employee Reviews

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3.0
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Not a good place to work for IT
Sr. Applications Software Engineer (Current Employee) –  St. Louis, MONovember 27, 2018
There are two cultures now at Centene, the business side, which operates under integrity and high profitability with a great CEO and the IT side, which has become, since the Healthnet merger, a bad place to be with a very bad CIO. They are attempting to move the IT side overnight into a "Google" like environment, but are ignoring the lack of infrastructure in place to accomplish it, so the failures fall on the developers.

It is fast becoming a contractor workplace with foreign workers, upwards or 90% of IT now.
Pros
Good raises and bonuses.
Cons
Emphasis on speed, lack of teamwork communications between teams, poor infrastructure.
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4.0
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Fun Place to work. Awesome opportunites growth and Development for
Provider Data Management Specialist I (Current Employee) –  Austin, TXFebruary 4, 2019
Growing Company. Great opportunity for Growth and personal development. This company help me to develop as a health care leader .
felt good about the position and loved the team that I worked with. My management team listened and were helpful and promoted self-efficacy. There are many positions to move into and many management opportunities. Still felt I was helping people, even though in a corporate environment. It was neat to watch the innovation being promoted in behavioral health sector in order to reach people who otherwise could not be reached. However, with any corporate job, sometimes the focus could be too heavy on numbers and quotas, instead of quality and thoroughness, so it is a balancing act of meeting the job requirements while meeting the needs of the members/clients.
Pros
Growth, Promotion, Benefits
Cons
Management, Organizational structure
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4.0
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Great team and helpful management; Room for growth; Good Salary
Behavioral Wellness Coach, Disease Management (Former Employee) –  Houston, TXDecember 21, 2018
I felt good about the position and loved the team that I worked with. My management team listened and were helpful and promoted self-efficacy. There are many positions to move into and many management opportunities. Still felt I was helping people, even though in a corporate environment. It was neat to watch the innovation being promoted in behavioral health sector in order to reach people who otherwise could not be reached. However, with any corporate job, sometimes the focus could be too heavy on numbers and quotas, instead of quality and thoroughness, so it is a balancing act of meeting the job requirements while meeting the needs of the members/clients.
Pros
Collaborative team, room for growth, appropriate salary with yearly performance raise and bonus for meeting bonus goals above job duties
Cons
Increase in focus on quotas naturally leads to decrease in focus on quality
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4.0
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Full time and temporary experience with company
Health Check Coordinator & Marketing Specialist (Current Employee) –  Smyrna, GANovember 28, 2018
Worked for company for 7 years and didn't see much career progression or advancement for loyalty even when applying for higher level jobs with an advanced degree (2 Master's degrees). Centene does have fairly good benefits and paid for tuition reimbursement for my 2nd Master's degree. Company also matches 401K, and provides comprehensive health benefits. Culture is relaxed and managers were reasonable for the most part. Primary feedback is the lack of upward mobility for employees within.
Pros
Office culture, benefits
Cons
career growth, lack of advancement opportunities
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1.0
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This place has changed for the worst
Program Coordinator I (Current Employee) –  Chicago, ILNovember 10, 2018
Management is horrible. Employees are afraid to tell HR what is really happening. It's become a depressing place to work. Westmont office is treated different from the Chicago office. Supervisors and managers are given jobs based on popularity with their own managers and supervisors. Morale has hit an all time low. The well being of the employee is not cared for, instead scare tactics are put in place. Inter-department communication is none. The plan president has no presence except when he discusses how much money the company has made. There is a trend of leaving as fast as one could, so retention is waning. But on the best side, The HR lady in Chicago does a fantastic job. She is the one to speak to and even if her power is limited she will listen to you intently. Please change leadership there. It is so much potential in Chicago if you just look at your lower ranking employees. People are going to continue to leave if you don't.
Pros
location
Cons
Management, low pay raises
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2.0
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Salary Not Equal to the Demand and Requirements of the Position
Behavioral Case Manager/ LCSW (Former Employee) –  Baton Rouge, LADecember 14, 2018
a Typical work day as a Behavior Case Manager included but was not limited to, handling crisis and warm transfer calls, completing assessments, case management work with clients. mandatory meeting with staff, mandatory online trainings, and lots of Paperwork.

There wasn't enough time in the day to complete all tasks which usually ran over to the next day if one did not stay 1 to 2 hours late to complete the tasks. And the extra time spent at work was done without receiving extra pay or time off.

Employees are not given the opportunity to speak with human resources about any concerns with their position and pay.
Pros
None
Cons
Salary Not Equal to Job Requirements
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1.0
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A place to gain experience but not a place to stay
Curriculum Designer (Former Employee) –  Clayton, MOOctober 10, 2018
Management is highly unqualified & expects unlimited overtime. They have a bandaid culture, which means everything is done at the last minute. Unrealistic deadlines are a regular occurrence.

The company pays for you to advance and leave their ranks. They pay for classes, but opportunities are bleak unless you are in the medical profession. Great place to gain experience, but not to stay.
Pros
Great facilities
Cons
Leadership and advancement opportunities
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3.0
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Could be so much better...
Vertexter (Current Employee) –  Ferguson, MOSeptember 16, 2018
This company is great, good pay, but what you have to go through to get your pay is awful! Forced slavery, overtime is ridiculous and management doesn't care if you have a life and kids to go home or not! Lack of communication, nepotism, and unfair hiring practices are at play here. Never a thank you, or any praise or appreciation given for the team that works most holidays. The only good thing is pay and benefits. They also need to give more sick days, they are pitiful giving 4 days a year!
Pros
Pay, benfits
Cons
Too much overtime; unstable hours or schedules; lack of communication; nepotism
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1.0
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Just dont do it , please...
LVN Service Coordinator (Former Employee) –  San Antonio, TXFebruary 4, 2019
I loved the people I worked with , loved my members but Management is NOT what it should be. Its a dictatorship not leaders. They are not encouraging except for one boss I previously had before being transferred to a new one. They dont care about you , your work load or you having the time to complete it. They would be very hostile towards you , no matter how much you worked, got everything done and up to date and current on all work and tasks they find the littlest thing wrong and make a HUGE deal out of it when it does not warrant it at all. Although company states its illegal for them to target or retaliate against you, it happens all the time and HR does NOTHING about it... I would NOT recommend this place to anyone.. The stress from the job alone will affect your health, trust me I know.. The money and benefits are not worth it.. thats how they trap you. STAY AWAY there are other better companies out there for you!!!!
Pros
the money and benefits
Cons
Management, hostile work environment
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4.0
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Management horrible, great benefits
Patient Care Coordinator (Current Employee) –  Orlando, FLJanuary 9, 2019
Centene as a company is awesome. However, I worked at ACaria Health Specialty. Management there was very unprofessional and favored towards Hispanics only. My manager acted like a child, if She was upset about anything then she will become very petty in the way she handle work issues. They micromanage you as if you are in high school, down to the usuage of cellphones phones and how long you are in the bathroom. You get written up for possible ANYTHING. You never know what to expect day to day, they pick and choose based off their feelings.
Pros
Benefits, Co workers, corporate parties
Cons
Management, favoritism, unprofessional
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1.0
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Horrible business structure and practices (Data Analyst)
Data Analyst (Contract) (Current Employee) –  Chicago, ILNovember 5, 2018
Imagine a room full of people getting so much information a day that there is no room to improve the system but rather, all the labor is towards cleaning data.
Imagine that the data being received is highly sensitive and important to both the doctors and the patients and is handed to easily disposable contract employees.
Imagine that the work being done is always under scrutiny and gossiping and intimidation is endemic in all levels of management.

The security and business model of Illinicare is appalling; they hire droves of temp workers or underpaid workers that play the blame game instead of working together. The truth is, the wages are low and employment is a revolving door. Mediocrity is the norm and stress drives expectations.
Pros
Holiday themed days
Cons
Pay, culture, expectations
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1.0
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This company is not ethical.
Claims Analyst (Former Employee) –  Tempe, AZDecember 21, 2018
I am still trying to get my first paycheck! The management and HR are disorganized. The management tells you it's the HR Department that needs to release your paycheck. The HR Department tells you the local management is responsible. It's been over 3 months and I still do not have my check. I have filed a wage claim with the Arizona Industrial Commission to get my back pay. This company does not treat its employees right. You are a number. If you produce and maintain your numbers, you are kept. If you question anything, you are ignored or fired. Do yourself a favor and stay away from this unethical company.
Pros
None
Cons
Unethical Management
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2.0
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Fine if you keep your head down.
Program Specialist (Former Employee) –  Tigard, ORFebruary 11, 2019
Compensation's great, but the workplace stress was unnecessary. Poor organizational skills seem endemic to management, and micromanagement or complete absence of guidance were the only two other options.
However, people transitioning to other areas report great satisfaction, so it can be an excellent stepping stone.
The paycheck is also good.
Lesson: Keep your head down, you'll be fine, if you can choke down the problems mentioned above until you move on.
Pros
Somehow, they got really great employees.
Cons
...who all move out of the Tigard group ASAP because of mistreatment by management.
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1.0
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sadly does not value employees based on professionalism and strong work ethics
RN Case Manager (Former Employee) –  Tempe, AZFebruary 5, 2019
as the company may have overhired external nurses they weeded out nurses not based on work ethic and professionalism and dependability but rather based on a false accusations about what one may have have been accused on commenting about a person of color or politics and would not weigh both sides of a situation fairly. Management and orientation was disorganized and most employees and supervisors were off site. This company leans very far left in terms of peoples opinions (which should never be uttered of course in the work place naturally) Employees know not to discuss politics, religion or any non professional content, however, a person can be easily accused of saying something that was misheard and instead of being confronted for clarification one is simply axed at the end of the day with no explanation
Pros
can be a comfortable and cushy job, helping others telephonically
Cons
company inappropriately toots left wing politics which does not belong in the work place
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1.0
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dont do it
Customer Service Representative II (Former Employee) –  San Antonio, TXAugust 22, 2018
this place is a joke! management doesn't care about their employees morale is low and I'm so glad I got away when I did. you are working for quality not the member no matter how much members praise you they are all about numbers they make quality impossible to pass people are stressed everyday coming into this environment it's ridiculous. you have managers who care more about flirting and being on their cell phones then sticking up for their employees. all they do is stuff their faces and gossip. stay far from this place they need to be shut down
Pros
pay and no drug tests
Cons
where do i start?
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3.0
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its an okay place to work
Member enrollment specialist (Current Employee) –  Rancho Cordova, CAFebruary 2, 2019
For the most part its a pretty relaxed environment. There are a few vocal racist women there. Upper management is very rude will send out rude discouraging emails to staff members. Supervisor has little to no knowledge of daily staff assignment therefore unable to assist when there is a problem. Work processes are outdated. work is being audited but only the auditors have the up to date work processes therefore anything that workers do will be wrong because we have no knowledge of doing it the correct way. heavily micromanaged with breaks and lunches being scheduled. management will even go as far as checking your badge time in and out on doors to see if your coming back on time. upper management wants no talking on the floor even if you are getting help. basically anything you do here will be wrong in someone's eyes. we all do the same work but get paid totally different amounts ranging from $16-$21 an hour.no work life balance
Pros
down time after open enrollment
Cons
no work life balance, micromanaged, no direction, no assistance
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3.0
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It was a fun place to work at, with lots of learning experiences.
Supervisor (Former Employee) –  Naperville, ILJanuary 10, 2019
A typical day at work was a routine of logging into your computer, helping reps with any questions, taking escalated calls, reviewing daily numbers and company goals. I learned a lot about the medical field, how to coach & manage large teams, delegate tasks & be a better leader. I feel that management could have been better at promoting, based on skill levels not friendships. Also treating employees like human beings instead of cattle. Workplace culture was fun amongst staff, but was also micro managed by upper management which sometimes made uncomfortable situations occur. The hardest part of the job was how upper management treated the rest of the employees. The most enjoyable part of the job was being able to help customers resolve their concerns, watch rep's grow & move on to new endeavors within the company and the friendship's & bonds that were made with in the company over years.
Pros
Great staff, easy work, good hours, free lunches or breakfasts on special occasions.
Cons
Upper management treatment of staff.
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2.0
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Not a great place to work
Customer Service Representative (Current Employee) –  Rancho Cordova, CAOctober 23, 2018
Go elsewhere, unless you like having to use 20 different systems to do your job, many of which work poorly. High stress. Supervisors who have never done the job therefore they don't understand what you are asking when there is an issue or how to assist you thereby forcing you to hunt down one who does. A lot of unscheduled overtime which makes it hard to have work/life balance. You can ask 5 different supervisors/leads a question and get 5 different answers, only one of which will be correct.

Centene does have fairly good benefits and there are some great people working there.
Pros
Good benefits
Cons
Systems don't work well, don't interface with other systems, stressful, non-stop calls which does not allow time to return calls or follow up on customers issues.
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3.0
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Envolve Peoplecare is awful
Care Support Coordinator (Former Employee) –  Dallas, TXFebruary 1, 2019
Centene overall is a great company to work for, but the subsidiary Envolve People Care that is terrible to work for. I would not advise anyone to take the role as a Care Support Coordinator management isn't all that great the hours are awful 11:30a-8p.m.
Pros
Benefits, Culture
Cons
Hours, Turnover, Management
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2.0
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Do NOT apply for the service center!
Customer Service Representative (Former Employee) –  Little Rock, AROctober 25, 2018
If you're employed servicing the Ambetter product, RUN! Centene does not pay well at all and you are provided sub-par training regarding this product. The metrics set for representatives are almost unattainable to avoid paying any bonuses. When it comes to quality reviewing your calls, it is subjective to the analyst that is reviewing it. I have made multiple complaints to HR and Centene's compliance hotline, they will not do anything regarding any concerns you may have. I was ran off from my position and was bullied by my supervisor almost daily.
Pros
a paycheck
Cons
training, low compensation, hostile management, unattainable metrics.
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3.3
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