Work at this place at your own risk
Retention Specialist (Current Employee) – Margate, FL – December 24, 2017
I was hired as a Retention Agent in Margate, FL. This job is easy to get, they hire anyone that wants to work. The training was complete bs...all we did was simulations, read out slides to PPT and practice in one of the main systems the company use. Training for 3 weeks was 9-5:30 pm, the next 3 weeks was 2:30 - 11 pm. Firing start in training if your background or drug test came back positive, the trainer catches you not computer savvy and having your cell phone at your desk. They make you work hard to earn commission money. You do sales, technical support, and cancellations. You basically a customer service rep but they do not tell you that in the interview. When you get to the floor with other agents, they were miserable, team leads not willing to help with Sup calls, altitudes, unhappy employees, and a young, immature High School environment. Most stay for a couple of checks, then quit.
Benefits, get paid every week, able to earn comission money every 2 weeks, free company shirt
Lied to about the job, working late hours, mess up on agents checks, no paid holidays, points system for attendance, no cell phones in the buliding including the break room, when customer cancel, say good bye to your comission money