Centerfield Media Employee Reviews for Retention Specialist

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2.7Job Security & Advancement
2.9Culture
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4.0
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Good Job
Retention Specialist (Former Employee) –  Margate, FLJune 6, 2018
I had a great time working there , the only downside was that it was quite hard to get in because they were worried I would leave because I'm studying to become a paralegal and at the end they pulled out the rug from under me by closing the retention department. They closed the retention department and had everyone who had been workinig there more time a better chance to go over to the sales position plantation. Most of the new hires were out of a job by the 29th of March.
Pros
free snacks, cupcakes, commision
Cons
long day till 11pm sometimes
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1.0
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My working experience
ACCOUNT RETENTION SPECIALIST SPRINT (Former Employee) –  Margate, FLFebruary 19, 2018
Very bad management! If they notice that intellectually you could be a challenge they would try to get rid of you. I used to have problem getting every paid period
Pros
they do provide Health Care
Cons
For training they'll make you feel like Centerfield is the best company to work for, but after they'll treat you like nobody
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1.0
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Work at this place at your own risk
Retention Specialist (Current Employee) –  Margate, FLDecember 24, 2017
I was hired as a Retention Agent in Margate, FL. This job is easy to get, they hire anyone that wants to work. The training was complete bs...all we did was simulations, read out slides to PPT and practice in one of the main systems the company use. Training for 3 weeks was 9-5:30 pm, the next 3 weeks was 2:30 - 11 pm. Firing start in training if your background or drug test came back positive, the trainer catches you not computer savvy and having your cell phone at your desk. They make you work hard to earn commission money. You do sales, technical support, and cancellations. You basically a customer service rep but they do not tell you that in the interview. When you get to the floor with other agents, they were miserable, team leads not willing to help with Sup calls, altitudes, unhappy employees, and a young, immature High School environment. Most stay for a couple of checks, then quit.
Pros
Benefits, get paid every week, able to earn comission money every 2 weeks, free company shirt
Cons
Lied to about the job, working late hours, mess up on agents checks, no paid holidays, points system for attendance, no cell phones in the buliding including the break room, when customer cancel, say good bye to your comission money
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Overall rating

2.9
Based on 40 reviews
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Ratings by category

3.1Work/Life Balance
3.5Compensation/Benefits
2.7Job Security/Advancement
2.8Management
2.9Culture

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