Thank you for your review! It is true that because we do have a small staff that does not include an engineer, we rely on our engineering design firm to take responsibility for their design.
We are sorry to hear about your perception of our award winning organization in this forum and not during your employment. Because we produce drinking water and are guardians of public health, we do take mistakes seriously. As drinking water professionals we constantly strive to reduce errors. Mistakes are treated as learning opportunities for both the employee and the organization.